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Helpshift

Helpshift Announces Elevation of Key Executives to Bolster Leadership Team

Founder and current Chief Strategy Officer, Abinash Tripathy, taking over role of CEO while current Chief Revenue Officer, Eric Vermillion, takes over role of President as company achieves recent goals and looks ahead Helpshift, the Digital Customer Service leader, announced that Founder and former head of strategy, Abinash Tripathy, is stepping into the role of Chief Executive Officer and Eric Vermillion, former Chief Revenue Officer, will serve as President. Helpshift has brought automation and AI solutions to the…

Helpshift Announces Integration with Amazon Connect to Take Omnichannel Engagement to the Next Level

New partnership powers connected customer conversations across phone and messaging Helpshift, the platform revolutionizing customer service technology, announced its integration with Amazon Connect. Helpshift + Amazon Connect brings together the traditionally siloed channels of phone support and digital self-service with messaging, AI and bots to provide a frictionless, cross-channel experience to customers. This integration empowers contact centers to provide truly connected customer conversations that seamlessly…

Helpshift Performance Index: What Customer Service High Performers Do Differently

Digital Customer Service Company Announces Benchmarking Report Alongside Automation Bots Product Launch New proprietary internal data has been released by Helpshift, the company revolutionizing the customer service industry through its intelligent and asynchronous digital messaging platform. The second installment of the semi-annual Helpshift Performance Index Benchmarking Report used the anonymized, aggregated internal data of roughly 8 million customer tickets from the company’s gaming, retail, finance and technology…

Helpshift Delivers Year of Record Company Growth and Innovation in Digital Customer Service

AI-Powered Conversational Messaging Company Announces Marquee Customers, Transformational New Products and a Doubling of Revenue YoY Helpshift, the company revolutionizing the customer service industry, announced the close of a record-breaking fiscal year that included new customers and partnerships, industry recognition and the launch of transformational new products, including asynchronous messaging across web and mobile. “Enterprises have started to focus on outcomes over interactions through digital and business…

Helpshift Launches ‘Build Your Own Bot’ Experience: No Developers Needed

Create Your Own Use-Case-Specific Bots and Scale Support Operations for Growing B2C Brands Helpshift, a company revolutionizing the customer service industry through its AI-powered conversational messaging platform, has announced the launch of Build Your Own Bot (BYOB). “Helpshift SensAI, our platform-wide AI and bot capabilities, has been thoughtfully developed for carefully tailored use cases that require no external developers or consultants. We are excited to show people how our technology has…

Helpshift Moves Into New San Francisco Office Space to Accommodate Accelerated Growth — and More Community Events

New Space Will Foster a Highly Collaborative Environment, Make Room For New Hires and Provide a Rooftop Venue for Social Events Helpshift, the company revolutionizing the customer service industry through its AI-powered conversational messaging platform, announced that it has moved into a new office space in the heart of San Francisco’s financial district. The new office will provide the company with space for its continued expansion, a more collaborative environment, and a rooftop venue with a peekaboo view of the San…

Helpshift Unveils SensAI: AI Tech Designed Specifically for Customer Service

New AI-Powered Capabilities Allow Enterprises to Optimize Support Operations and Deliver Superior Customer Service at Scale Helpshift, the company revolutionizing the customer service industry, announced the release of SensAI, the first artificial intelligence natively built for customer service. Using SensAI, brands can automate the support process to make service interactions more human—while reducing time to resolution, optimizing operations, lowering overhead in the contact center, and improving day-to-day life for…