Browsing Tag

Inference Solutions

Five9 to Acquire Inference Solutions

Five9, Inc., a leading provider of the intelligent cloud contact center, announced the execution of a definitive agreement to acquire Inference Solutions, the most widely deployed Intelligent Virtual Agent (IVA) platform. "Intelligent and personalized self-service has become the preferred approach to service for customers," said Donna Fluss, President, DMG Consulting, LLC. "IVAs, which are AI-enabled omni-channel self-service solutions, are going to play a major role in the future of customer service as they provide an…

Inference Solutions Wins AI Breakthrough Award for Best Conversational Interface

Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs), announced that its Studio platform has won the "Best Conversational Interface" award from AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today. Studio is a code-free, self-managed IVA development platform that makes it easier for service providers and enterprises of all sizes to launch speech-enabled, omni-channel…

Aragon Research Names Inference Solutions a 2020 Hot Vendor in Conversational AI

Intelligent Virtual Agent (IVA) platform provider Inference Solutions has been selected as an Aragon Research Hot Vendor in Conversational AI for 2020. Aragon Research is an independent research and advisory firm that assists business executives across all levels and industries in making more informed technology and strategy decisions. The firm's third annual Hot Vendors in Conversational AI report includes trends and predictions around adoption and innovation in the market and "highlights vendors with interesting,…

Inference Solutions Unveils New Features for Rapidly Scaling Omni-Channel Self-Service

Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs), today announced the latest version of Inference Studio, which includes new features for rapidly scaling virtual agent applications across voice and digital touchpoints. With Studio 6.5, businesses can use a single code-free platform to develop and deploy IVA applications for voice, SMS, WhatsApp and, now, web-based chatbots, reducing the cost and complexity of launching omni-channel solutions. Using Studio to build and manage IVAs can help…

Inference Solutions Recognized as a Leading Platform for Self-Service

Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs) for sales and service organizations, announced that Inference Studio 6.3 has earned a Gold Stevie Award for best new version of an IVR Solution. The 14th annual Stevie Awards for Sales & Customer Service were presented during a gala banquet on Friday, February 28, in Las Vegas, NV. Marketing Technology News: SheerID Expands Identity Marketing Platform with Worldwide Employment Verification The Stevie Awards for Sales & Customer Service…

Inference Solutions Enables Conversational AI for Cisco’s On-Premise Platforms

Enterprises Using Cisco’s UC and CC Offerings Can Upgrade Their IVRs to Intelligent Virtual Agents Without “Ripping and Replacing” Existing Software and Equipment Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs) for sales and service organizations, launched new solutions that  extend the self-service capabilities of Cisco Unified Communications Manager (UCM), Unified Contact Center Enterprise and Unified Contact Center Express (UCCE/X). Enterprises using these on-premise solutions can now easily…