Inference Solutions Recognized as a Leading Platform for Self-Service

Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs) for sales and service organizations, announced that Inference Studio 6.3 has earned a Gold Stevie Award for best new version of an IVR Solution. The 14th annual Stevie Awards for Sales & Customer Service were presented during a gala banquet on Friday, February 28, in Las Vegas, NV.

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The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,600 nominations from organizations in 48 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees.

Since winning a Gold Stevie® in the same category in 2019, Inference has delivered continuous innovation by releasing new enhancements to the Studio platform. Studio is a code-free, drag-and-drop environment for designing and managing tasks for virtual agents. Its library of pre-built applications enables users to deploy IVAs in hours rather than days or months. The platform also allows users to leverage a variety of the latest speech technologies from Google, Nuance, LumenVox, and IBM Watson.

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“We are proud that Studio has once again earned recognition from the Stevie® Awards program,” said Callan Schebella, Inference Solutions CEO. “This honor reflects our commitment to helping our partners, and the customers they serve, deploy the latest conversational AI technologies and differentiate themselves with advanced self-service solutions that today’s consumers crave.”

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