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Information Services Group

ISG Smartalks Webinar to Focus on Using Automation to Maintain Business Operations in Crisis

April 16 event will explore how automation can address business challenges during COVID-19 pandemic Experts from Information Services Group (ISG), a leading global technology research and advisory firm, will discuss in the next ISG Smartalks™ webinar how enterprises can leverage automation technology to maintain business operations during the COVID-19 pandemic. The live, hour-long session, “The Promise of Automation in the Time of Crisis,” at 9 a.m., U.S. Eastern Time, April 16, will outline four practical steps…

ISG Launches Research on Service Management, Financial Outsourcing, Microsoft and Salesforce Ecosystems

ISG Provider Lens reports will give enterprise clients valuable information when choosing service providers Information Services Group, a leading global technology research and advisory firm, has launched four research studies examining the service integration and management market, the financial and accounting outsourcing market, the Microsoft ecosystem market and the Salesforce ecosystem partner market. The study results will be published in four comprehensive ISG Provider Lens™ reports in 2020. The new reports help…

German Enterprises Embrace the Public Cloud

ISG Provider Lens report finds German companies running CRM, ERP and other systems in the cloud Enterprises in Germany are flocking to public cloud services as a way to help them analyze a growing volume of consumer data, according to a new report published by Information Services Group, a leading global technology research and advisory firm. The 2019 ISG Provider Lens™ Public Cloud – Solutions & Service Partners Report for Germany sees companies there using the public cloud in tandem with customer relationship…

Enterprises Worldwide Increasing Public Cloud Spending

ISG Provider Lens report finds big role for providers in helping customers manage complex public cloud environments Enterprises across the globe are rapidly increasing their spending on cloud technologies and migrating many of their in-house cloud workloads to the public cloud, according to a new report published today by Information Services Group, a leading global technology research and advisory firm. The 2019 ISG Provider Lens™ Public Cloud — Solutions & Service Partners Global Report finds the global IaaS and…

Insurance Carriers Look to BPO Providers to Gain Technological Edge

ISG Provider Lens Report Finds the Industry Embracing Robotic Process Automation, Social Media and Robo Advisors The insurance industry is rapidly adopting new technologies, and carriers are looking for business process outsourcing providers to help solve their business problems and increase profits, according to a new report published today by Information Services Group, a leading global technology research and advisory firm. The 2019 ISG Provider Lens Digital Insurance BPO Services Archetype Report also finds many…

Enterprises Look for Help with SAP Legacy Applications

ISG Provider Lens™ Report Finds Many Enterprises Still Reluctant to Move to Newer Versions of Sap Products, Despite Plan to Stop Supporting Older Tools Companies using SAP legacy applications for their enterprise resource planning needs are looking for service providers to help them update their SAP software and balance legacy and customized applications, according to a new report published today by Information Services Group, a leading global technology research and advisory firm. The 2019 ISG Provider Lens™ SAP…

Trianz Featured Among Top 25 Case Studies in New ISG Book on Digital Excellence

Trianz, a global digital transformation consulting and technology services firm, announced it has been recognized by Information Services Group (ISG), a leading global technology research and advisory firm, for its role in one of the top 25 examples of digital transformation in 2019, as featured in the newly published ISG book, Digital Excellence: 25 Winning Partnerships. Trianz was recognized for its work with a leading fintech company. As detailed in the ISG book, Trianz successfully leveraged an agile methodology to…

ISG Index: Strong Managed Services Demand Boosts Asia Pacific Sourcing to New Record

Managed Services Segment Sees Its Best Quarter in Five Years Combined Market Reaches Record High of Us$2.2 Billion The Asia Pacific outsourcing market reached a record high in the second quarter, boosted by strong demand for managed services, according to the latest state-of-the industry report from Information Services Group, a leading global technology research and advisory firm. Data from the ISG Index™, which measures commercial outsourcing contracts with annual contract value (ACV) of US$5 million or more, show…

Information Services Group Announces Second-Quarter Financial Results

Reports Revenues of $67.3 Million, Operating Income of $3.3 Million Information Services Group, a leading global technology research and advisory firm, announced financial results for the second quarter and first half ended June 30, 2019. "ISG continues to build forward momentum, with second-quarter revenues up 4 percent sequentially and EBITDA more than double that of the 2019 first quarter," said Michael P. Connors, chairman and CEO. "Our focused investments in the high-growth area of digital services, including…

New ISG Study Focuses on Digital Business Services

Upcoming ISG Provider Lens™ report examines the provider marketplace for blockchain services, AI-as-a-service and SaaS ecosystems Information Services Group, a leading global technology research and advisory firm, has launched a research study examining the provider marketplace for digital business services and technologies, including blockchain and artificial intelligence-as-a-service. The study results will be published in a comprehensive ISG Provider Lens report, Digital Business — Solutions and Service Partners 2019,…

Digital Technology, Automation and Sourcing for Contact Centers the Focus of ISG Smartalks Webinar

July 9 Event to Cover the Importance of All Three Facets to Maximize Contact Center Value The use of new technologies and approaches to meet evolving customer expectations for contact center experience will be the focus of an ISG Smartalks™ webinar on July 9, hosted by Information Services Group, a leading global technology research and advisory firm. Wayne Butterfield, director, ISG Automation, and Eleanor Winn, director, ISG Digital Sourcing, will host the live, one-hour session, "Contact Centers of the Future," at…

German Companies Seek Providers to Help with Salesforce Installations and Implementations

ISG Provider Lens Report Sees Companies Moving Toward Consolidation of Salesforce Installations Deployed Across Their Organizations  Large enterprises and midsize companies in Germany are looking for vendors that can help them consolidate their Salesforce installations and assist them with integrating the company's continuously changing products, according to a new report published by Information Services Group (ISG), a leading global technology research and advisory firm. The 2019 ISG Provider Lens Salesforce…

Contact Centers Adding AI to Become More Intelligent, Responsive to Customers

ISG Provider Lens Reports See Contact Center Industry Moving from Resolving Queries to Providing End-To-End Customer Service Experiences Contact centers have evolved from query resolution to full-featured customer experience centers by embracing artificial intelligence and speech analytics, according to two new reports published by Information Services Group (ISG), a leading global technology research and advisory firm. The two ISG Provider Lens Contact Center/Customer Experience Services reports – one a quadrant…

Application Service Providers Look to Automation

ISG Provider Lens Report Sees ADM Providers and Clients Across the Americas Moving to Automated Development as a Way to Reduce Costs and Improve Speed Application service providers across the Americas are increasingly automating the application lifecycle as a way to reduce costs and improve speed for clients, according to a new report published today by Information Services Group, a leading global technology research and advisory firm. The 2019 ISG Provider Lens Next-Gen Application Development & Maintenance (ADM)…

Data Analytics Adding Value for US Enterprises

ISG Provider Lens Report Evaluates 50 US Providers That Help Organizations Make Sense of Their Data and Monetize It US businesses are increasingly adopting new data analytics tools, including business intelligence-as-a-service and machine learning-as-a-service, to leverage and monetize their information, according to a new report published by Information Services Group (ISG), a leading global technology research and advisory firm. The ISG Provider Lens Data Analytics Services & Solutions 2019 Report for the US…

Cloud Migration Driving Market Dynamics Among SAP Providers, Says ISG

ISG Provider Lens Report Finds Providers Investing in Sap Public Cloud Infrastructure Services Technology and service providers are rapidly evolving their SAP capabilities for enterprise workloads in response to growing momentum in the marketplace for public cloud implementations, according to a new report published by Information Services Group (ISG), a leading global technology research and advisory firm. ISG is seeing significant investments being made by providers to improve their SAP services for public cloud…

Adoption of Social Business Models Growing, Says ISG

ISG Provider Lens Report Evaluates 60 Social Business and Collaboration Solutions Providers The popularity of social media platforms and applications is spurring enterprises to adopt "social business" models to better engage with employees and customers and improve collaboration, according to a new study published by Information Services Group (ISG), a leading global technology research and advisory firm. The ISG Provider Lens Social Business and Collaboration Quadrant Report evaluates 60 providers serving the US…

ISG Impact Mobile App Enhances Customized, Interactive Access to Industry-Leading Insights

Online Registration Sweepstakes for ISG Impact Offer Apple Watch and Amazon Echo Prizes Information Services Group (ISG), a leading global technology research and advisory firm, announced significant updates and enhancements to ISG Impact, its first-ever mobile app for clients, that allow users to customize their ISG content feeds and features and interact with ISG advisors and the broader ISG Impact user community. Launched in February 2018, ISG Impact creates a virtual community of industry players, including buyers…