Banner Before Header
Browsing Tag

interaction management

Going Beyond Campaigns: Enabling Real-Time Interaction Management

As consumers, our expectations for brands grow by the month, the day, the hour. Every time we’re wowed by interaction, the bar we have for experience ticks up a notch, whether we notice it or not. With mega-brands like Amazon, Apple, and Uber redefining convenience over the last several years, as well as new-on-the-scene disruptors, brand marketers at many organizations are struggling to keep up. Not everyone has the level of resources, either from a people or technology perspective, as the CX leaders, but all brands are…

Epsilon Named a Leader for Loyalty Technology by Independent Research Firm; Recognized for “Wealth of Experience in Powering…

Epsilon "Brings More than Loyalty to the Table in Service of its Mission to 'Make Every Interaction Count'" Epsilon, a global leader in interaction management, announced that it was named a Leader in the April 2019 report "The Forrester Wave: Loyalty Technology Platforms, Q2 2019" by Forrester Research, Inc., which evaluated Epsilon's Agility Loyalty solution. According to Forrester, "Epsilon excels at executing complex loyalty programs has a wealth of experience in powering loyalty for retail, travel and hospitality,…