IT

Denver-based JumpCloud announced that funds managed by BlackRock led its $75 million Series E funding, with participation from existing investor General Atlantic. Remote work drives continued shifts away from legacy and domain-driven IAM solutions and JumpCloud offers a modern cloud-based directory that enable Zero Trust models JumpCloud has now raised over $165 million, and is strongly positioned for rapid growth as it serves accelerating demand for a modern, cloud based directory and Zero Trust access model. The funding…

A strong customer engagement model is a way of differentiating your organization and creating stronger customer loyalty, while potentially reducing costs. As the COVID-19 pandemic spread across the world, entire industries had to rapidly rethink this model as a means of explicitly remaining in business. Satya Nadella of Microsoft had perhaps the most famous quote on this pace of change, saying that Microsoft saw “two years of digital transformation in two months.” In our own customer base, we saw that often the resources…

NEC Corporation (NEC), a leader in the integration of IT and network technologies, and Lawson, Inc. (Lawson), one of the top convenience store chains in Asia, will begin Proof of Concept (PoC) of a store using digital technologies at the Lawson Graha Tamiya store in Indonesia from August 25 to September 30, aimed at improving store operations and sales. Marketing Technology News: ABM Platform Terminus Teams Up With Invado Solutions Lawson Graha Tamiya store In this PoC, NEC's…

A strong customer engagement model is a way of differentiating your organization and creating stronger customer loyalty, while potentially reducing costs. As the COVID-19 pandemic spread across the world, entire industries had to rapidly rethink this model as a means of explicitly remaining in business. Satya Nadella of Microsoft had perhaps the most famous quote on this pace of change, saying that Microsoft saw “two years of digital transformation in two months.” In our own customer base, we saw that often the resources…

PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, announced the addition of Monica Neuert to its growing Enterprise Solutions Team. Her strategic appointment will further strengthen the company's service and capability offerings and play a key role in supporting the organization's rapidly expanding client portfolio. Neuert joins PPT Solutions with over 12 years of progressive business development and client solutions experience, primarily focusing…

3CLogic to reveal latest Cloud Call Center and CTI Solution during Knowledge 2020 Digital Experience 3CLogic, a leading provider of cloud contact center solutions, announced its Select-level sponsorship for ServiceNow’s Knowledge 2020 Digital Experience event. The annual conference, recently converted to a five-week digital format due to COVID19, is considered one of the largest gatherings of professionals focused on digital transformation and delivering great customer and employee experiences. Marketing Technology…

Elo will feature the latest Retail Technology, along with its wide selection of interactive solutions for creating experiential shopper journeys in-store, at NRF 2020. Elo, a leading global provider of interactive retail solutions, announced exciting additions to its lineup of point-of-sale, self-service, BOPIS and in-store fulfillment solutions, including the new Windows-based EloPOS™ Pack compute platform and two additional display options for EloPOS systems. These additions provide Windows/Intel customers the same…

"The key trends that businesses need to be thinking about and when it comes to customer service are automation and chatbots." Tell us about your journey into Customer Support technology and what inspired you to start Talla? Since day one, Talla has set out to build digital workers that automate tasks for employees. We believe that AI and Automation are the future of work and have the power to make every employee more productive. We build digital workers by turning every business process into a supervised learning workflow…

"Each customer demands an experience that’s tailored to their specific needs and preferences, and retailers that fail to provide this will lose an entire subset of customers." Tell us about your role and journey into technology. How did you arrive at Pimcore? Pimcore was carved out of a digital agency named New Elements Media Solutions in Salzburg, Austria, in 2010, where I (along with the other co-founders of Pimcore) spent close to seven years. Pimcore was formed out of a strong desire to change the way we were…

Technology has taken the world by storm and changed the way we do business. Businesses need to adapt to new trends and tailor their customer experiences towards a more digitally-savvy target market. According to the MIT Center for Digital Business, companies that have migrated online are 26% more profitable than their competitors. When we look at the history of retail, we see a shift in the way traditional retailers operate. The birth of online shopping and AI has impacted the way retailers communicate and sell to their…

Two kinds of MO groups exist today – those who are innovating and growing and those who are regressing. Since I’ve written extensively about the first group, let’s focus here on the second group – the Regressors. Because of my age (ahem), I had a front-row seat to the world of legacy systems and IT giving way to a SAS world. I know first-hand all the old bad habits from the legacy IT era. What is disturbing is seeing many of these same legacy IT behaviors in today’s modern MO organizations.  This article details what to look…

KoMarketing, Ladybugz Interactive Agency, BIGfish Communications, Boston Web Group, Etc, Featured in the List  of Leading Marketing and Advertising Agencies in Boston Clutch named the top Boston marketing and advertising and IT and business services companies for 2018. This list of 77 companies is a result of research conducted by Clutch, a ratings and reviews platform that evaluates thousands of marketing, design, development, and IT services firms. Also Read: Clutch Announces Leading Web Designers in Seattle and…