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LogMeIn

LogMeIn Appoints Two New Leaders with Hiring of New CFO and Chief Product & Technology Officer

Rich Veldran and Paddy Srinivasan bolster LogMeIn’s executive leadership as company positions itself to power the work-from-anywhere era LogMeIn, Inc. a cloud leader empowering the work-from-anywhere era, has announced the appointment of two new officers to its executive leadership team. Rich Veldran will join LogMeIn as the Company’s new Chief Financial Officer (CFO) following the October 2019 announcement that current CFO, Ed Herdiech, would be retiring in 2020. Paddy Srinivasan, who was GM of Data and Machine Learning…

New Study Finds Evolving Customer Expectations, Ineffective CX Toolsets Drive Adoption of Visual Engagement Technology

LogMeIn today announced the results of a new global commissioned study conducted by Forrester Consulting that explores how businesses are leveraging visual engagement technology to create a more personal, trustworthy and secure customer experience (CX). The study, Evolving Customer Expectations Drive Adoption of Visual Engagement Tools: How Visual Engagement Technology Can Solve Top CX Priorities in an Increasingly Remote World, surveyed 300 respondents at the manager level or higher in customer experience/support,…

LastPass Study Finds Identity and Access Management Strategies Vary by Vertical

LastPass by LogMeIn released findings of a new report conducted in partnership with Vanson Bourne to understand how IT and security professionals across a variety of industries including finance, IT and media are managing their identity and access management (IAM) programs. The findings reveal that IAM priorities differ by industry vertical, emphasizing how a one-size-fits-all approach to IAM doesn’t work when every industry and business within that industry is unique. Each industry vertical has unique business needs, and…

LogMeIn Recognizes Outstanding Customer Experience Leaders and Performers with CXNext Catalyst Awards

Inaugural Awards Spotlight Companies and Individuals That Are Redefining CX LogMeIn announced the winners of the first CXNext Catalyst Awards at the conclusion of its CXNext virtual event. The Catalyst Awards honor individuals and companies that have transformed their business and redefined engagement through innovative customer experience initiatives. The awards recognized exceptional accomplishments across three categories: CX Team of the Year, CX Industry Disrupter and Outstanding Woman in CX. “The goal of CXNext is…

LogMeIn Unlocks Untapped Potential of Co-Browsing with Rescue Live Guide

Solution Delivers Seamless, Secure Co-browsing for Frictionless Customer Support At CXNext, LogMeIn announced the launch of Rescue Live Guide, which provides instant and secure co-browsing capabilities that enable customer service agents to resolve issues faster via guided, personalized support. Rescue Live Guide is the latest offer in a series of solution advancements made to LogMeIn’s industry leading Support Solutions portfolio which is designed to eliminate friction across digital experiences for both agents and end…

LogMeIn Reimagines Customer Engagement with Virtual CXNext 2020

LogMeIn to host live, global virtual event on May 12th LogMeIn announced that CXNext: Engagement Redefined has been transformed into a live, global virtual event taking place on May 12, 2020. CXNext will bring together industry leaders and experts across customer experience (CX), IT and digital experience to share inspiration, strategy frameworks, and real-time insights to reimagine the customer experience from start to finish. “CX is a journey, not a single moment in time. And if there is anything the past few months have…

LogMeIn Names Rick Ribas as Vice President for Global Channel Sales

Former senior executive from Intelisys Communications joins LogMeIn to spearhead its global channel business  LogMeIn, Inc. announced it has named Rick Ribas as its vice president of Global Channels in a newly created role to lead the company’s growth strategy for channel sales. Ribas will focus on the creation of new channel business partnerships and bring new sales opportunities to LogMeIn’s partners worldwide. Ribas joins LogMeIn from Intelisys Communications Inc. where he held the role of senior vice president,…

LogMeIn Virtualizes Face-to-Face Tech Support with Rescue Live Lens

Visual support via mobile camera share enables field service and customer service teams to deliver on-site support from afar LogMeIn is making it simple and safe for organizations to provide exceptional customer and employee experiences with enhanced visual support solutions. Building on LogMeIn’s industry leading remote support offer Rescue Lens, the new Rescue Live Lens elevates video-based support to the next level by eliminating the need to download and install an app, providing a more seamless and convenient user…

LogMeIn Announces New Contact Center Offering to Bring CCaaS to Underserved Majority

LogMeIn’s GoToConnect Support Center is designed for distributed sales, service and support teams and can be deployed the same day LogMeIn, Inc. announced a new offering in the Contact-Center-as-a-Service (CCaaS) space with the launch of GoToConnect Support Center. Support Center provides CCaaS functionality in an affordable and easy-to-deploy way that brings contact center capabilities to virtually any business. In times of disruption and crisis like what most of the world is experiencing with COVID-19, it is more…

LogMeIn Extends Availability of Emergency Remote Work Kits Until End of June for Schools, Health Care Providers, Municipalities and…

 LogMeIn, Inc.  announced that it will extend the availability of its previously announced offer of free Emergency Remote Work Kits until the end of June for critical service organizations, including schools, health care providers, municipalities, and non-profits.  The kits, which include complimentary software for video conferencing, virtual events, remote access to devices and applications, as well as remote IT support, feature products like GoToMeeting, GoToWebinar, GoToMyPC, LogMeIn Pro and RescueAssist. These kits were…

LogMeIn Launches FAQ Web Widget to Help Businesses Manage COVID-19 Related Communications and Information Sharing

Easy to deploy website widget provides rapid and consistent answers to Coronavirus-related questions for customers and employees  LogMeIn, Inc.  has launched the Bold360 Rapid Response FAQ Web Widget to help businesses manage the increase in volume and complexity of questions related to COVID-19 from both customers and employees. The COVID-19 (Coronavirus) pandemic is an unprecedented situation creating numerous challenges providing information and updates to customers, employees, and partners. Policies and procedures are…

Ribbon and LogMeIn Work Together to Dynamically Respond to Increased Network Traffic Demands

Ribbon's market-leading session border controllers and network-wide licensing model solutions help ensure that LogMeIn can seamlessly manage unprecedented demand for its UCC solutions due to dramatic increase in number of remote workers Ribbon Communications Inc., a global provider of real time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors, today announced that LogMeIn , a market leader in remote work, including solutions for unified communications and…

LogMeIn’s GoToMeeting Helps Enable Easier Remote Work with New Microsoft Teams Integration and UX, Audio and Mobile Improvements

LogMeIn, Inc. announced updates to its GoToMeeting product with new integrations, including one with Microsoft Teams, updates to the desktop and mobile experience, audio enhancements and overall improvements to ensure business continuity during a time when remote work is at an unprecedented all-time high. With governments all over the world making collective efforts to eliminate non-essential travel and commuting, companies and workers are doing their part to help put the health and safety of others first, in the process…

LogMeIn Extends Free Phone and Unified Communication Services

Amidst unprecedented demand across portfolio, company expands complimentary “Emergency Remote Work Kit” offerings with addition of GoToConnect UCC platform LogMeIn, Inc. has expanded its Emergency Remote Work Kit offerings to include GoToConnect, the company’s cloud phone and Unified Communications & Collaboration (UCC) platform, to help K-12 schools make the shift to remote learning.  Aimed at both customers and critical service providers like schools, hospitals and health care companies, municipalities and non-profit…

Aragon Research Names LogMeIn Unified Communications & Collaboration Products

LogMeIn, Inc. announced that its portfolio of Unified Communications & Collaboration products has been positioned as a Leader in Aragon Research’s 2020 Web and Video Conferencing Globe. LogMeIn products have been named a Leader in every Web and Video Conferencing report Aragon has released for the past seven years. The report, which examines the web and video conferencing solutions of 19 major providers, is a market evaluation tool that graphically depicts Aragon Research’s assessment of a specific market and its…

Customers on G2 Crowd Recognize LastPass, GoToMeeting, GoToWebinar, Jive, Grasshopper and Rescue with Top-tier Reviews for Winter 2020

Products from all three business units at LogMeIn named leaders LogMeIn, Inc. announced that three of its Unified Communications and Collaboration (UCC) products, one Identity and Access Management (IAM) product and one Customer Engagement and Support (CES) product have been named leaders in G2 Crowd’s latest Winter 2020 Grid® reports — which reflect unbiased peer-to-peer reviews by verified users on leading software solutions. Within LogMeIn’s UCC GoTo suite of products, Jive was ranked first in the Small-Business…

LogMeIn, Inc. Announces Expiration of “Go-Shop” Period and Details Regarding the Special Meeting of Stockholders

LogMeIn, Inc., a leading provider of cloud-based connectivity, announced the expiration of a 45-day “go-shop” period under the terms of the previously announced definitive agreement in which LogMeIn will be acquired in a transaction led by affiliates of Francisco Partners, a leading technology-focused global private equity firm, and Evergreen Coast Capital Corporation, the private equity affiliate of Elliott Management Corporation, for $86.05 per share in cash. The go-shop period expired at 11:59 p.m. (Eastern Time) on…

Prediction Series: Interview with Ryan Lester, Senior Director, Customer Engagement Technologies at LogMeIn

What is the most fascinating development you expect to happen in 2020? How is LogMeIn poised to deal with the future? For me, 2020 will be "The Year of the (Employee) Golden Rule". 2020 is the year companies need to start applying the golden rule of business to both the customer and employee experience. When customer-facing employees are armed with the right tools they need to succeed and do their jobs effectively, it translates into a better experience for customers on the other side. This should be the year that…

LogMeIn Announces New GoTo Marketplace and Latest Partner Integrations

GoTo’s New and Improved Integrations Help Customers Drive Greater Productivity and Efficiency in Their Communication and Collaboration Workflows LogMeIn, Inc. announced the launch of the GoTo Marketplace, a single point of access to all of the applications and productivity tools that integrate with LogMeIn’s GoTo suite of Unified Communications & Collaboration (UCC) products. LogMeIn also announced new and improved integrations for the GoTo portfolio, including Salesforce Lightning, Theta Lake, Clio, Zoho and Prezi. The…

LogMeIn Enters into Definitive Agreement to be Acquired by Affiliates of Francisco Partners and Evergreen Coast Capital for $86.05 per Share…

All-Cash Transaction Valued at Approximately $4.3 Billion LogMeIn, Inc., a leading provider of cloud-based connectivity, announced that it has entered into a definitive agreement (or the “Agreement”) to be acquired in a transaction led by affiliates of Francisco Partners, a leading technology-focused global private equity firm, and including Evergreen Coast Capital Corporation (“Evergreen”), the private equity affiliate of Elliott Management Corporation (“Elliott”), for $86.05 per share in cash. The all-cash transaction…