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LogMeIn

LogMeIn, Inc. Announces Expiration of “Go-Shop” Period and Details Regarding the Special Meeting of Stockholders

LogMeIn, Inc., a leading provider of cloud-based connectivity, announced the expiration of a 45-day “go-shop” period under the terms of the previously announced definitive agreement in which LogMeIn will be acquired in a transaction led by affiliates of Francisco Partners, a leading technology-focused global private equity firm, and Evergreen Coast Capital Corporation, the private equity affiliate of Elliott Management Corporation, for $86.05 per share in cash. The go-shop period expired at 11:59 p.m. (Eastern Time) on…

Prediction Series: Interview with Ryan Lester, Senior Director, Customer Engagement Technologies at LogMeIn

What is the most fascinating development you expect to happen in 2020? How is LogMeIn poised to deal with the future? For me, 2020 will be "The Year of the (Employee) Golden Rule". 2020 is the year companies need to start applying the golden rule of business to both the customer and employee experience. When customer-facing employees are armed with the right tools they need to succeed and do their jobs effectively, it translates into a better experience for customers on the other side. This should be the year that…

LogMeIn Announces New GoTo Marketplace and Latest Partner Integrations

GoTo’s New and Improved Integrations Help Customers Drive Greater Productivity and Efficiency in Their Communication and Collaboration Workflows LogMeIn, Inc. announced the launch of the GoTo Marketplace, a single point of access to all of the applications and productivity tools that integrate with LogMeIn’s GoTo suite of Unified Communications & Collaboration (UCC) products. LogMeIn also announced new and improved integrations for the GoTo portfolio, including Salesforce Lightning, Theta Lake, Clio, Zoho and Prezi. The…

LogMeIn Enters into Definitive Agreement to be Acquired by Affiliates of Francisco Partners and Evergreen Coast Capital for $86.05 per Share…

All-Cash Transaction Valued at Approximately $4.3 Billion LogMeIn, Inc., a leading provider of cloud-based connectivity, announced that it has entered into a definitive agreement (or the “Agreement”) to be acquired in a transaction led by affiliates of Francisco Partners, a leading technology-focused global private equity firm, and including Evergreen Coast Capital Corporation (“Evergreen”), the private equity affiliate of Elliott Management Corporation (“Elliott”), for $86.05 per share in cash. The all-cash transaction…

LogMein Brings Integrated AI Chatbot and Human Customer Engagement to the World’s Most Popular Messaging Apps

Bold360 Expands Messaging to WhatsApp, WeChat, Facebook Messenger, and SMS Text LogMeIn announced it is making it easier than ever for customers to engage with businesses on the messaging applications they prefer to use. Bold360’s latest release helps businesses transform contact centers by offering always-on, scalable, and best-in-class customer engagement on the most popular global messaging channels including WhatsApp, WeChat, Facebook Messenger, and SMS Text. Messaging apps have become a preferred platform for…

Onapsis Appoints Anshuman Kanwar as General Manager of Products and Technology

Strategic Addition of Former LogMeIn CTO Brings Experience Building Innovative Enterprise Software Solutions to Help Onapsis Guide Customers to the Cloud with Confidence Onapsis, the leader in business application protection, announced the appointment of Anshuman Kanwar as general manager of products and technology. In this new role, Kanwar is responsible for developing and scaling The Onapsis Platform to protect customers’ business-critical applications while strengthening their ability to meet tomorrow’s digital…

LastPass Goes Passwordless

LastPass Identity solution now provides passwordless login experience for business customers LogMeIn Inc.announced the next major update to its recently released LastPass Identity solution that introduces new ways for an employee to access their work without needing to type a password. This release marks the next phase in the company’s longer-term strategy to redefine cloud identity and expand LastPass for Business into a complete identity offering. Building on its industry-leading enterprise password management…

LogMeIn Finds that 85% of Customer-Facing Teams Are Frustrated with Lack of Technology Needed to Meet Customer Expectations

Global Study Reveals Rising Customer Expectations are Outpacing Adoption of AI Tools that Drive Efficiency and Improve Customer Experience LogMeIn announced the results of a global study conducted in partnership with Ovum to understand how support agents are faring in the age of ever-rising consumer expectations. The findings reveal that the vast majority of surveyed agents believe that the technology tools provided to customer-facing employees are not evolving as quickly as their needs are. Today’s customers expect agents…

LogMeIn’s Alison Durant Named Chief Marketing Officer of the Year in MassTLC’s Technology Leadership Awards

LogMeIn, Inc.'s Alison Durant has been named the “Chief Marketing Officer of the Year” award winner in the 22nd Annual Technology Leadership Awards by the Mass Technology Leadership Council (MassTLC). This prestigious award program honors the best companies, leaders and innovations from Boston’s internationally respected technology industry. “Alison’s leadership has been critical in unifying LogMeIn’s vision as we continue to expand globally and redefine markets,” said LogMeIn CEO, Bill Wagner. “Alison is a passionate and…

TechBytes with Ryan Lester, Senior Director of Customer Engagement Technologies at LogMeIn

Tell us about your role and the team/technology you handle at LogMeIn. I am the Senior Director of Customer Engagement Technologies at LogMeIn. This role gives me the opportunity to work on both our Bold360 Product strategy and roadmap while improving the experiences we deliver to our current, and potential future, customers each day. I have the unique advantage of working every day on delivering a better CX while also working closely with our product team to build solutions that help our customers create a differentiated…

LastPass by LogMeIn Wins “Overall ID Management Solution of the Year” Award in 2019 CyberSecurity Breakthrough Awards Program

LogMeIn announced that its recently introduced LastPass Identity platform has been named the winner of the “Overall ID Management Solution of the Year” award in the 2019 CyberSecurity Breakthrough Awards program from CyberSecurity Breakthrough, a leading independent market intelligence organization that recognizes the top companies, technologies and products in the global information security market today. With the rapid rise in cybercrime and today’s complicated security market, many small and medium sized businesses…

LogMeIn Releases Grasshopper Connect for Small Businesses

Grasshopper Connect empowers users to take control of their business communications and streamline productivity with unified inbox LogMeIn, Inc. announced the release of a new Unified Communications (UC) product for small businesses called Grasshopper Connect. The new application brings together all forms of business communication into one simple, easy-to-use inbox, and enables small businesses to create a professional identity through a dedicated business phone number all on their existing mobile phone. Grasshopper…

LogMeIn Takes Aim at Cloud Identity with New LastPass Business Lineup

Adds Single-Sign-On and Adaptive Multifactor Authentication Capabilities to Renowned Enterprise Password Management LogMeIn Inc. unveiled an expanded suite of LastPass Business solutions bringing to life a comprehensive identity offering, built for small and medium-sized businesses (SMBs). Expanding beyond its signature password management capabilities, the new LastPass Business lineup introduces new single-sign-on (SSO) technology for more than 1,200 apps, as well as LastPass MFA, an adaptive, biometric-based…

LogMeIn Successfully Achieves Multiple Top Tier Security Compliance Standards

Company Completes SOC 2, Type II and SOC 3, Type II and C5 Examinations LogMeIn, Inc., a leading provider of cloud-based connectivity solutions, announced the successful acquisition of System and Organization Controls (SOC) compliance reports, specifically SOC 2 Type II and SOC 3 Type II examinations, for the company’s key products including LastPass, GoToMeeting, GoToWebinar, join.me, GoToTraining, OpenVoice, Bold360, Rescue, GoToAssist, LogMeIn Pro, Central and GoToMyPC. Two of the most well-known and accepted security…

LogMeIn Forges Path to Eliminate CX Barriers with Bold360 Real-Time Agent Collaboration

LogMeIn furthered its vision to improve customer experience by delivering new tools that enable agents to work together to solve complex customer issues.  Through enhanced agent collaboration capabilities, Bold360 removes the barriers commonly associated with poor customer experiences -- including siloed communication and frustrating escalation paths. “In the age of AI, the needs of the human workforce can often get lost,” said John Ragsdale, Distinguished VP, Technology Research at TSIA.  “But access to informed, and…

LogMeIn Opens AI Center of Excellence

New Dedicated AI Research Center Will Add Dozens of Jobs in Israel LogMeIn announced the establishment of the company’s new Artificial Intelligence (AI) Center of Excellence (COE).  Based in Herzliya, Israel, the new center will lead the company’s research, development and advancement efforts in AI, focusing on bringing Natural Language (NLP) and Speech technologies to LogMeIn’s product line-up, including its recently announced GoTo UCC portfolio, its identity and access management portfolio (led by LastPass), and its…

Ineffective Data Management Dents Business Opportunities, Cuts into Revenue Options

Today, data is an expensive resource. Collecting, maintaining and leveraging data for various business operations is putting an unprecedented amount of pressure on existing IT infrastructure. Bad data management has proved costlier than earlier estimated to such an extent that it could result in a "crippled" organization. According to a recent report, global businesses lose $2 million annually due to various data management challenges. As global organizations are scrambling to raise their data management proficiency, most of…

MarTech Interview with Alison Durant, SVP of Corporate Marketing, LogMeIn

"From the outset, you need to be ready to enable sales to cross-sell and upsell new products, empower the marketing teams to deliver compelling content, and most importantly, be ready to create immediate value to the customer base." Tell us about your role and journey into technology. What made you join LogMeIn? I currently lead a team of talented and passionate marketing professionals at LogMeIn. I’ve been in the tech industry for more than 25 years leading marketing teams at both small and large organizations, and now I…

Prediction Series 2019: Interview with Yaniv Reznik, Head of Customer Engagement Products, LogMeIn

Tell us about your role at LogMeIn and the team/technology you handle. I am the Vice President of Customer Engagement Products for LogMeIn. My team and I are focused on the Bold360 platform, which is an AI-powered customer engagement solution that helps brands all over the world deliver personalized and consistent customer experiences seamlessly across both AI and agent-based interactions. Could you tell us about the product development lifecycle for Bold360? How did your technology team plan this launch? Much of the…

LogMeIn Names Marc van Zadelhoff as Chief Operating Officer

Former IBM Executive Joins SaaS Leader to Drive Growth in UCC, Identity and Digital Engagement Markets LogMeIn, Inc. has named Marc van Zadelhoff as its new Chief Operating Officer (COO) – a new role that will lead all customer-facing operations across LogMeIn’s entire $1.2 billion portfolio, including sales, marketing and care, with these functional groups now reporting directly into Van Zadelhoff. He joins LogMeIn from IBM, where he was the General Manager (GM) for IBM Security, an IBM Business Unit, comprising the…