Browsing Tag

LogMeIn

TechBytes with Ryan Lester, Director, Customer Engagement Technologies, LogMeIn

Ryan Lester Director, Customer Engagement Technologies at LogMeIn Earlier this year, LogMeIn published a report on AI Customer Experience. In this context, we spoke to Ryan Lester, Director, Customer Engagement Technologies at LogMeIn, to understand the major challenges and opportunities in delivering contextual CX identified in the study.Tell us about your role at LogMeIn and the team/technology you handle. My team and I own the strategic development and implementation for the go-to market plan for AI, Chatbot and…

LogMeIn Names Ita Brennan to Board of Directors

LogMeIn, Inc. has named Ita Brennan, CFO of Arista Networks, to the company’s board of directors. A tech industry veteran with over two decades of financial management experience at large and mid-cap businesses, Brennan is Arista's Chief Financial Officer responsible for all aspects of the Company’s financial accounting, operations, controls and investor advocacy. Prior to joining Arista, she held executive management roles at Infinera Corporation, an intelligent transport networking company, and Maxtor Corporation, a…

LogMeIn Delivers Proactive AI & Universal Language Capabilities with New Bold360

Proactive, Multi-Lingual AI Brings the In-Person Customer Experience to the Digital World LogMeIn, Inc. delivered the next wave of intelligent customer engagement by adding proactive AI and language features to the Bold360 platform. LogMeIn has taken the world-class attributes of Bold360 and created an even more powerful solution with expanded use cases designed to help companies build a highly personalized and relevant customer experience across the digital journey. Bold360 anticipates customer needs and promotes…

Bold360 by LogMeIn Wins 2018 SaaS Award for Best Customer Service & CRM Product

LogMeIn announced that its flagship intelligent customer engagement product, Bold360, was named a winner of the 2018 SaaS Awards for Best Product for Customer Services/ CRM.  This global program celebrates the best and brightest in cloud computing and Bold360 was honored for its proven ability to help businesses support their customers in truly innovative ways. The SaaS Awards is a sister program of the Cloud Awards, an international program which has been recognizing and honoring industry leaders, innovators and…

New Study Spotlights Divide Between Businesses and Consumers Over Definition of “Good” Customer Experience

LogMeIn’s 2018 AI Customer Experience Study Shows Average Time to Resolution is Nearly 3X Higher Than Customers Find Acceptable LogMeIn, Inc. released a new study designed to analyze the business impact and consumer attitudes of today’s customer journey.  The LogMeIn 2018 AI Customer Experience Study surveyed over 5,000 respondents made up of both business leaders and consumers around the globe.  The research found that over one-third of consumers were not impressed with their customer journey, citing an average or poor…

LogMeIn Named a Leader in Gartner’s 2018 Magic Quadrant for Meeting Solutions

LogMeIn, Inc. announced that Gartner, Inc. has named LogMeIn a Leader in the 2018 Magic Quadrant for Meeting Solutions. The company was positioned as a Leader based on two key criteria: completeness of vision and an ability to execute. According to Gartner, “Leaders have achieved significant influence and market share relative to their competitors in the meeting solutions market, while demonstrating an ability to respond to customers' needs. Leaders have robust, scalable meeting solutions with a wide range of features to…

Josh Allen Joins Drift as Company’s First Chief Revenue Officer

Conversational Marketing Leader Adds Former CarGurus and LogMeIn Sales Leader to Executive Team Drift, the world’s leading conversational marketing and sales platform, announced that Josh Allen has been appointed the company’s first Chief Revenue Officer. Josh Allen Joins Drift as Company’s First Chief Revenue Officer As CRO, Allen will be responsible for building and executing Drift's long term go-to-market sales strategy as the company strives to transform businesses’ sales and marketing into the now. He joins…

LogMeIn Helps Marketers Create Better Content with the Next Generation of GoToWebinar

The All-New GoToWebinar Gives Hosts New Features and a Smarter, More Intuitive Content Creation Experience to Drive More Leads, Grow Audiences and Train Viewers Through Live and On-Demand Events LogMeIn, Inc. announced that it has launched a completely redesigned user interface for webinar organizers, bringing about the next generation of GoToWebinar, the market-leading webinar tool. The new experience gives customers improved usability, including a fully mobile-responsive layout, easier onboarding and in-product tips and…

LogMeIn Unveils Secure Federated Login to LastPass with Active Directory

New Integration Provides Effortless Password Security for Employees by Removing the Need to Create or Remember a Separate Master Password LastPass by LogMeIn, a leader in password management, announced a new integration with Microsoft’s Active Directory Federation Services (“ADFS”), providing organizations utilizing Microsoft ADFS with the ability to allow employees to access LastPass with their Active Directory (“AD”) credentials. Maintaining the LastPass zero-knowledge security model, this patent-pending security…

How to Be Less Boring at Your Next Webinar

Although webinars have been around for a while, their popularity has only continued to grow – the market is poised to approach $1 billion in the next decade. This is mainly due to the fact that they’re such an effective marketing tool. A webinar gives you a conversation at scale, which no other platform can deliver. And yet, webinars aren’t always treated with the attention they deserve and sometimes come across as overly scripted or just plain boring. The challenge for webinar hosts is making their presentations more…

Akamai Elects LogMeIn President And CEO Bill Wagner To Board Of Directors

Wagner Has Was Also a Member of Board of Directors for  LogMeIn & ChurnZero Akamai Technologies, the world's largest and most trusted cloud delivery platform, announced the appointment of William "Bill" Wagner to the Akamai Board of Directors effective April 3, 2018. "We are pleased to welcome Bill to our Board of Directors and look forward to the expertise and insights that he can bring thanks to his impressive leadership skills, proven experience scaling a market leader into increasingly larger opportunities,…

LogMeIn Announces Deal to Acquire Jive Communications, Takes Aim at $25 Billion UCC Market

Makers of GoToMeeting to add Unified Communications Provider to Market-Leading Collaboration Portfolio LogMeIn,  announced that it has entered into a definitive agreement to acquire Jive Communications, a leading provider of cloud-based phone systems and Unified Communications services and one of the fastest growing players in the Unified Communications-as-a-Service (UCaaS) space. Upon closing, the deal will accelerate LogMeIn’s overall Unified Communications and Collaboration (UCC) strategy and bolster LogMeIn’s popular…

‘Only 25% of Support Organizations Are Able To Drive Strong Partnerships With Customers’

Most Organizations Agree that Providing Good Support is a Top Priority, But IDC's Survey Sponsored by LogMeIn Shows that Investing in Tools to Drive Improvement Remains a Challenge The newer generation of "millennial" and Gen X workers is much more vocal than baby boomers when something good happens. Take, for example, consumer support scenarios; when younger people have a positive experience with support, they share this experience on social media much more often than older people do. This data confirms that effective…

Customer Support Could Be Key Differentiator To Win-Over Digitally Transformed Users

One-third of Respondents Said That Support Took a Long Time to Resolve Their Issue While 24% Were Never Resolved, According to New Study by IDC and LogMeIn A new study from IDC and LogMeIn found that fast and effective support will be a competitive differentiator for companies looking to win-over digitally transformed customers and employees.  According to the study “Support Services as a Competitive Differentiator”, nearly 67% of consumers said that customer satisfaction was more important than price when doing business…

TechBytes with Daniel Waas, Director of Marketing, LogMeIn

Daniel Waas Director of Marketing - LogMeIn Webinar marketing has become a buzzword of sorts in martech.We spoke to Daniel Waas, Director of Marketing, LogMeIn to understand the nuances of webinar marketing.MTS: Tell us about your role at LogMeIn and the team you handle? Daniel Waas: Here at LogMeIn I serve as the director of product marketing for GoToWebinar. My background is in demand gen. I used to run the marketing for the GoTo products in EMEA. Back in Europe, I had three teams. One each in the UK, Germany, and…