Coveo Announces the Launch of its AI-Powered Community Coveo Connect

Coveo Announces the Launch of its AI-Powered Community Coveo Connect

New Online Portal Provides Customers With Relevant Content and Enhanced Personalized Experiences

Coveo, a market leader in AI-powered business solutions, announced the launch of Coveo Connect, an online community that empowers Coveo customers, partners and employees with the best practices and content they need to achieve their goals of business growth, customer satisfaction and employee proficiency. The community harnesses the contextual information from each user to provide relevant and personalized content at every touchpoint.

“No two community members are the same, so their digital journeys shouldn’t be either,” said Louis Têtu, Coveo CEO and Chairman. “Today, AI is a powerful tool that enables businesses to cut through the noise and provide customers with the online experience they have come to expect. Our team built Coveo Connect to be a community unlike any other in the industry. From suggesting relevant content to offering specific training content for individuals, this community completely transforms the Coveo customer experience.”

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Coveo provides contextually relevant information to every individual right at the point of need, on their website, customer community, intranet and more. The Coveo Connect solution unifies all helpful content from every content source, including the Coveo corporate website, the learning management system, product documentation and more, to recommend the most helpful content to each user.

“We built Coveo Connect because we’re committed to ensuring our employees, customers and partners get the most out of our solution and tools they invest in and use every day,” said Jennifer MacIntosh, VP, Customer Experience at Coveo. “This is much more than a support portal or case deflection tactic; it’s an engagement strategy. I am proud to say that this is what the future of customer support looks like – unified, personalized and everywhere.”

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Coveo Connect also offers functionality for peer-to-peer relationship building among industry leaders and best-in-class management of support cases. Designed to meet business needs and maximize each customer’s investment, Coveo Connect leverages the same third-party identity management as the Coveo Cloud to deliver a seamless user experience without requiring another password.

Coveo employees, customers, partners and those who want to learn more about the company are invited to join Coveo Connect

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Coveo Adds eCommerce Veteran to Senior Management Team as Part of Rapid Growth Strategy

Coveo Adds eCommerce Veteran to Senior Management Team as Part of Rapid Growth Strategy

Chase Hill Joins Coveo as Vice President of Commerce

Coveo announced the newest addition to its senior management team, Chase Hill. Hill joins the organization as Vice President, Commerce, bringing more than 18 years of eCommerce industry experience to the company.

Coveo helps enterprises make every digital interaction more relevant and effective – in commerce, service and the workplace. The leader in AI-powered search and recommendations welcomes Hill to build on its previous digital retail successes and address the industry demand for better customer lifelong shopping experiences. A graduate of Duke University, Hill is a seasoned executive specializing in building and leading high-performing eCommerce technology and consulting companies, mostly recently as CEO of Avenue Code.

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Coveo Chairman and CEO, Louis Têtu commented, “We are thrilled to have Chase on board as our VP, Commerce. His experience and talent contribute immeasurably to our long-term growth strategy as we seek to redefine the retail industry with our AI-powered relevance technology. Personal, relevant and unified experiences are the new imperatives of digital business in the AI economy, and Chase’s expertise will lead Coveo’s leadership in the market and more importantly, help our clients’ businesses.”

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Sharing his thoughts on Coveo, Hill said, “I am delighted to be joining the Company at such a pivotal point in its growth journey. I was very impressed with Coveo’s AI technology and how it revolutionizes the digital business market. The Coveo leadership team has created something very special; a great culture and a relentless focus on customer success, and I look forward to collaborating with them to deliver best-in-class value to our retail customers.” Meet with Hill at Booth #1428 at NRF 2019: Retail’s Big Show.

Coveo Named a Leader in Gartner Magic Quadrant for Insight Engines Again

Coveo Named a Leader in Gartner Magic Quadrant for Insight Engines Again

Coveo Believes Its Placement Recognizes Its Great Potential and Business Value of Combining AI and Search Technology for Customers

Coveo, a recognized leader in predictive search and relevance, announced that Gartner, Inc. has positioned the company as a Leader in its 2018 Magic Quadrant for Insight Engines report. Coveo has appeared in the Leaders quadrant of this Magic Quadrant since its inception.

The 2018 Magic Quadrant for Insight Engines report evaluates providers on their completeness of vision and ability to execute. Coveo is positioned again furthest on the completeness of vision axis, which the company believes is due to its massive commitment to R&D, delivering an easy-to-deploy solution, showing near immediate increase in organizational relevance and business value, and enhancing digital experiences for customers, employees and partners alike.

According to Gartner, “Insight engines augment search technology with artificial intelligence to deliver insights — in context and using various modalities — derived from the full range of enterprise content and data.”

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Louis Tetu
Louis Tetu

Chairman and CEO of Coveo, Louis Tetu, comments, “We are thrilled to be recognized as a Leader in the Gartner Magic Quadrant for Insight Engines again.” Tetu continued, “Coveo’s innovation has been recognized by analysts and customers alike for years. To be recognized in this report, positioned furthest in completeness of vision since the inception of this Magic Quadrant, we believe, is a true reflection of our continued R&D investment and rich understanding of the needs of leading organizations to personalize digital experiences with AI, and how search is critically important to reach data and turn it into relevant recommendations to users.”

Coveo’s many customers leverage the company’s AI-powered search and relevance to realize their business goals across a multitude of use cases, including customer service, website search, ecommerce, partner and employee portals, as well as in-product search. More than enabling and enhancing specific use cases, Coveo unifies a user, employee or customer experience and interaction data across all touch points, and through AI ensures every interaction is contextual and relevant, building on the insight generated from the sum total of those different points of contact.

Braden Larmon
Braden Larmon

Trusted partner of Coveo, Braden Larmon, VP Global Alliances at Appirio commented, “Coveo is on a mission to make business personal and continues to evolve, to the latest trends and emerging technology, to do just that. Our joint customers are seeing tremendous value in Coveo as their insight engine beyond initial use cases, which have helped them to achieve significant business results. Both Appirio and our customers are delighted to be working with a Leader in Gartner’s Magic Quadrant for Insight Engines.”

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