New Online Portal Provides Customers With Relevant Content and Enhanced Personalized Experiences
Coveo, a market leader in AI-powered business solutions, announced the launch of Coveo Connect, an online community that empowers Coveo customers, partners and employees with the best practices and content they need to achieve their goals of business growth, customer satisfaction and employee proficiency. The community harnesses the contextual information from each user to provide relevant and personalized content at every touchpoint.
“No two community members are the same, so their digital journeys shouldn’t be either,” said Louis Têtu, Coveo CEO and Chairman. “Today, AI is a powerful tool that enables businesses to cut through the noise and provide customers with the online experience they have come to expect. Our team built Coveo Connect to be a community unlike any other in the industry. From suggesting relevant content to offering specific training content for individuals, this community completely transforms the Coveo customer experience.”
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Coveo provides contextually relevant information to every individual right at the point of need, on their website, customer community, intranet and more. The Coveo Connect solution unifies all helpful content from every content source, including the Coveo corporate website, the learning management system, product documentation and more, to recommend the most helpful content to each user.
“We built Coveo Connect because we’re committed to ensuring our employees, customers and partners get the most out of our solution and tools they invest in and use every day,” said Jennifer MacIntosh, VP, Customer Experience at Coveo. “This is much more than a support portal or case deflection tactic; it’s an engagement strategy. I am proud to say that this is what the future of customer support looks like – unified, personalized and everywhere.”
Coveo Connect also offers functionality for peer-to-peer relationship building among industry leaders and best-in-class management of support cases. Designed to meet business needs and maximize each customer’s investment, Coveo Connect leverages the same third-party identity management as the Coveo Cloud to deliver a seamless user experience without requiring another password.
Coveo employees, customers, partners and those who want to learn more about the company are invited to join Coveo Connect
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