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McGee-Smith Analytics

Serenova Announces ‘Looking Forward to Contact Center Success in 2019’ Webinar Series

Leading Industry Experts Join Serenova to Discuss the Current State of Customer Experience and Trends in the Contact Centers That Customer Experience Executives Need to Know Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, unveiled a new webinar series entitled "Looking Forward to Contact Center Success in 2019." Designed to empower organizations to better prepare for the coming year, the four-part webinar series features industry experts from leading research firms,…

NVM Contact Center Decked with Fully-Integrated Omnichannel Solution to Deliver Exceptional CXs

A Fully-Integrated Omnichannel Solution Has Been Designed to Deliver a Consistent Customer Experience Across All Salesforce Digital Channels and the NVM Contact Center NewVoiceMedia, a leading global provider of Cloud Contact Center and Inside Sales Technology, announced its Spring ’18 release. The leading cloud contact center provider unveiled key capabilities that will enable businesses to drive digital transformation and create unified, consistent and integrated experiences irrespective of the channel chosen by the…