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Medallia

Experience Management Leader Medallia Appoints Estelle Villard as Vice President & Country Manager of France

Experience Management Expert Appointed to Accelerate Growth in France Medallia, Inc., the global Experience Management leader announced Estelle Villard as the new Vice President and Country Manager of Medallia's operations in France. Global demand for improved experience is unanimous across the board and France has a long history of innovation and high-quality experience. A recent study from Medallia around customer demands found that 64 percent of customers said they have avoided a brand due to just one bad…

Medallia Recognized in APAC as Top Ranked, in Both Current Offering and Strategy

Medallia Named a Leader in Customer Feedback Management by Independent Research Firm Medallia Experience Cloud, the Experience Management platform, has been named as a leader and recognized for its ability to 'drive improvements at scale' among top APAC customer feedback management providers by Forrester Research, a leading global research and advisory firm. The report, The Forrester Wave: Customer Feedback Management Platforms in Asia Pacific, Q4 2018 noted the following findings: Medallia received the highest…

Medallia Recognized as Top Ranked in Both Current Offering and Strategy

Medallia Named a Leader in Customer Feedback Management by Independent Research Firm Medallia Experience Cloud, the Customer Experience Management platform, has been named as a leader and recognized for its ability to 'drive CX improvement from the top down and the bottom up' among top global customer feedback management providers by Forrester Research, a leading global research and advisory firm. "The Forrester Wave: Customer Feedback Management, Q4 2018" report noted the following findings: Medallia received the…

CX Leader Medallia Appoints Sophie Chesters Chief Marketing Officer

Cloud and CX Marketing Expert Joins Exec Team to Fuel Growth Medallia, Inc., the global Customer Experience Management leader, has promoted Sophie Chesters to Chief Marketing Officer to lead Medallia's marketing organization. The 20 year marketing veteran's career includes leadership roles at Google, Ziff Davis and Double Click. She was previously responsible for Medallia's marketing in EMEA. In her new role, she will focus on further accelerating the global demand function as well as  creating awareness for Medallia's…

Medallia Names SaaS Industry Veteran Leslie Stretch President and Chief Executive Officer

Medallia, the leading customer experience management cloud company, announced that Leslie Stretch has been named Medallia's President and Chief Executive Officer. Previously, Stretch served as President and CEO of CallidusCloud for 10 years. In his time at Callidus he delivered a 25X increase in value in the public markets culminating in the company's acquisition for $2.5 billion earlier this year. Medallia co-founder and former CEO Borge Hald will assume new roles of Executive Chairman and Chief Strategy Officer while…

Medallia Recognizes World’s Most Innovative Customer Experience Leaders

IBM, Generali, Sage, and Comcast win Medallia Expy Customer Awards Medallia Inc., the global leader in customer experience management, announced the winners of the first-ever Medallia Expy Customer Awards, recognizing excellence in creating impactful customer experiences. The Medallia Expy Awards reward members of the Medallia community who are innovating and winning through creating impactful experiences for customers and employees. Companies were selected by a panel of judges including Medallia partners Deloitte…

Medallia Launches Digital Partner Program to Bring Together Voice of Customer and Analytics

Partner Program Enables Companies Get a 360 Degree View of Their Customers to Optimize Digital Customer Experience at Scale Medallia Inc., the global leader in customer experience management, announced the Medallia for Digital Partner Program to bring together the voice of the customer with analytics data to help brands and companies better understand digital customer behavior and drive business growth. The new program was unveiled today at Experience '18, the premier global customer experience conference. "Every brand…

Medallia Expands in Europe to Grow Customer Experience Market

Medallia, a Leading Cloud Software Provider, Opens Office in Germany as Part of EMEA Expansion Plans Medallia Inc., the global leader in customer experience management, announced the opening of a new office in Munich, Germany, a production data center facility in Frankfurt, and the appointment of Thomas Kühlewein as Area Vice President Central EMEA. The expansion is part of Medallia's strategy to extend its footprint throughout Europe to better serve the needs of its European customers including Generali, SAP, and Zurich.…

Medallia and Facebook Define Next Generation of Collaborative Customer Experience Management

Integration of Medallia Experience Cloud and Workplace by Facebook Makes It Easier to Collaborate Across Teams and Act on Customer Feedback Medallia Inc and Facebook recently announced a strategic partnership to connect Medallia Experience Cloud, the #1 customer experience management platform, with Workplace by Facebook, Facebook's leading enterprise collaboration platform, to enable companies of all types and sizes to share, collaborate, and act on customer feedback. "The future of customer experience management…

Medallia Wins 2018 Temkin Group Customer Experience Vendor Excellence Award

World's Top Brands Has Shown Faith In Medallia's Software-As-A-Service Application to Capture Customer Feedback Medallia, the leader in customer experience management software, was named a winner of the 2018 Temkin Group CX Vendor Excellence Award. The award recognizes providers of products and services that help organizations become more customer-centric. Nominees were judged on: capabilities, results, and customer references. The winners were selected by a panel of industry experts who reviewed direct feedback from…

Medallia Appoints Susan Lovegren As The Chief People Officer

Former AppDynamics Exec Joins Medallia to Support Global Employee Growth Medallia the leader in customer experience management software, has appointed Susan Lovegren as the Chief People Officer. She will lead the People and Culture function and serve on Medallia's executive team. Her focus will be leveraging the company's human capital capability to support continued global expansion. Due to strong business growth driving massive global hiring, Medallia now has more than 1,250 employees in more than 15 offices around the…