Messaging Channels

Spectrm, the conversational marketing platform businesses use to automate one-to-one conversations with consumers on messaging channels, announced a beta offering with Meta to launch Recurring Notifications on Messenger. Recurring…
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Acquisition strengthens Gupshup’s suite of conversational tools with a unified, intelligent Agent Assist inbox Gupshup, a global leader in conversational engagement, announced the acquisition of OneDirect, the omnichannel, AI-enabled,…
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Spectrm, the marketing platform businesses use to automate one-to-one conversations with consumers on messaging channels, has released the findings from its State of Social Conversational Commerce report. Marketing Technology News:…
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RedDoorz to Leverage Haptik Technology to Amplify Customer Engagement, Increase Conversions, and Offer Delightful Support jio Haptik Technologies Limited, one of the world's largest conversational AI companies, announced that RedDoorz,…
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A study from Juniper Research has ranked Infobip as the leading service provider in the mobile messaging space. It employed Juniper Research’s new Competitor Leaderboard tool to assess each vendor’s capacity and capability, and their…
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Complimentary conversational chatbot solution added to platform Comm100, a global provider of omnichannel customer engagement solutions that connect brands with their customers, announced the addition of a conversational, keyword-based…
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Khoros, a global leader in customer engagement software, today announced that it offers Google’s Business Messages. Google’s newest channel makes it easy for customers to initiate rich messaging conversations with brands and integrates with…
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New fast-deploying SaaS solution centralizes messaging channels to help agents better handle today's increasing volumes of customer service inquiries Pegasystems Inc., the software company empowering digital transformation at the world's…
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As part of customers’ communications shifting to digital, messaging is one of the fastest growing channels: 67% of people now expect to use messaging apps to talk to businesses. To accompany this trend, GAFAs are opening new business…
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