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Microsoft Dynamics 365

Impartner Takes Award Winning Streak into 2020 with BIG Innovation Award Win

Impartner PRM for Microsoft Dynamics 365 Wins Best New Product Global Big Awards Judged by Select Group of Experienced Business Leaders and Executives; Recognize Most Innovative Products of the Year Impartner, the world's fastest-growing, most award-winning channel management platform today announced that Impartner PRM (Partner Relationship Management) for Microsoft Dynamics 365 has won a best new product award in the 2020 BIG Innovation Awards presented by the Business Intelligence Group. Impartner PRM for D365 is…

Microsoft and Genesys Expand Partnership to Help Enterprises Seize the Power of the Cloud for Better Customer Experiences

Genesys Engage on Microsoft Azure Is a New Trusted and Secure Cloud Offering Built to Ease the Transition to the Cloud for Large Enterprises  Microsoft Corp. and Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centers that enables them to deliver superior interactions for customers. With the omnichannel customer experience solution Genesys Engage™ running on Microsoft Azure, enterprises have the security and scalability they need to manage the complexities involved…

Announcing Sprinklr’s Fall 2019 Release: Over 400 Features

We’re happy to announce the Sprinklr Fall 2019 Release, with over 400 new features across the five products that make up Sprinklr’s Unified Front Office: Modern Marketing, Modern Advertising, Modern Research, Modern Care, and Modern Engagement. Also Read: CMOs Asked for Voice Call Integration with CRM. Salesforce Delivers It with a Touch of AI. These improvements enhance the breadth and depth of Sprinklr’s complete platform for customer experience management with new features to help you increase revenue, reduce cost,…

Ste. Michelle Wine Estates Leverages Microsoft Dynamics 365 to Transform Customer Experience

Ste. Michelle Wine Estates, the third-largest premium wine company in the United States, and Microsoft Corp. have announced plans to empower consumers throughout the shopping experience and transform the way Ste. Michelle Wine Estates does business with an end-to-end omnichannel solution across physical and digital channels. With three distinct consumer touch points — e-commerce, traditional brick and mortar, and loyalty programs such as wine clubs — Ste. Michelle Wine Estates was challenged by the complexity of the…

Dynamics 365 Gold Partner, BroadPoint, Named a Top 100 VAR

BroadPoint Inc., a leading provider of Microsoft Dynamics 365 ERP, CRM and membership management solutions, has been named to the 2019 Top 100 Value-Added Resellers (VARs) list by Accounting Today. This is the tenth straight year BroadPoint has received this honor. The Accounting Today VAR 100 list recognizes the leading resellers of accounting and ERP solutions based on revenue as well as number of employees and what products they offer. BroadPoint specializes in implementing Microsoft Dynamics 365 business…

Alithya Achieves the 2019/2020 Inner Circle for Microsoft Business Applications

Alithya Is Honored by Microsoft for Achieving Outstanding Sales and Innovation Alithya Group ("Alithya") – and its Fullscope division, a leading provider of Microsoft Dynamics 365 (formerly Dynamics AX and CRM) – has achieved the prestigious 2019/2020 Inner Circle for Microsoft Business Applications. Membership in this elite group is based on sales achievements that rank Alithya in the top echelon of the Microsoft's Business Applications global network of partners. Inner Circle members have performed to a high standard of…

MarTech Interview with Michael Dickerson, Chief Executive Officer at ClickDimensions

"As the leader of a technology company, it’s easy to get caught up in the benefits of AI, but it’s also essential to acknowledge the importance of the things that only humans can achieve." Tell us about your role and journey into Marketing Technology. My first company was a licensed apparel company that sold apparel with the licensed marks of colleges and pro sports teams. For a variety of reasons, we wound up buying the source code for a telemarketing system that we converted into a system to manage customer interactions…

Bright Pattern Contact Center Now Available on Microsoft AppSource

Bright Pattern, a leading provider of omnichannel cloud contact center software for innovative companies, announced the availability of Bright Pattern Contact Center on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions. Bright Pattern provides simple and powerful contact center software for innovative midsize and enterprise companies. Offering a true omnichannel cloud platform, Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience…

Nimble Delivers Contact Unification, Automated Data Enrichment for Microsoft Dynamics 365 Business Central Partners and Customers

Nimble Delivers Contact Unification, Automated Data Enrichment for Microsoft Dynamics 365 Business Central Partners and Customers Nimble — the Simple, Smart CRM for Office 365 — announced two-way contact data synchronization and automated data enrichment for Microsoft Dynamics 365 Business Central, Office 365, and other business data sources. A fast-growing network of CSPs worldwide are reselling Nimble as both a simple CRM for Business Central and an onramp to more sophisticated systems. Nimble Anncs Team Relationship…

Microsoft Introduces New Cloud Experiences and Developer Tools for All Creators at Microsoft Build

Company Releases New AI-Driven Collaboration and Hybrid-Cloud Innovations Across Microsoft 365 and Microsoft Azure Microsoft Build 2019, Microsoft Corp.'s annual developer conference, the company showcased new technologies for developers of all kinds to create intelligent and productive solutions. Microsoft customers and partners, including Starbucks, J.P. Morgan, Kroger, Spatial, Epic Games and others, are showcasing new solutions that deliver more intelligent, customer-centric experiences. Announcements include new…

Price f(x) Introduces Innovative Plug-and-Play CRM Integration and Enhanced Features to CPQ Solution

Customers Can Unlock the Full Value of CRM and CPQ Capabilities to Maximize Revenue, Profitability and Customer Retention Price f(x), the global leader in cloud pricing software, announced new features for its Configure Price Quote (CPQ) solution to create a more powerful and connected cloud-native pricing platform. QuoteConfigurator now seamlessly integrates with the industry’s leading enterprise-grade customer relationship management (CRM) solutions, including Salesforce, Microsoft Dynamics 365 and SAP Cloud for…

Scout by Miller Heiman Group Launches Integration with Microsoft Dynamics 365

Integrated Sales Analytics and Coaching to Help Even More Sellers “See the Move That Moves the Deal” to Increase Their Odds of Winning Miller Heiman Group, the world leader in improving sales performance through training, consulting, technology and research, announces the launch of a transformative new integration with Microsoft Dynamics 365 for its sales analytics platform, Scout. Scout by Miller Heiman Group, powered by the Strategic Selling with Perspective and Conceptual Selling sales methodologies, uses data and…

New Partnership with Microsoft and LinkedIn to Power up Adobe Experience Cloud

When Microsoft acquired the business-oriented social networking site LinkedIn, economists and cynics alike wonder how it planned to monetize the new product. Thus far, there haven’t been any glaring Microsoft inspired changes to the site aside from some Bing advertisement synergies, but it looks like the company may be leveraging its existing Adobe partnership to add value and financial incentive to LinkedIn users. Earlier this week, Adobe, Microsoft and LinkedIn announced a new partnership amongst the three businesses…

InGenius Software Announces Integration with Unified Service Desk for Microsoft Dynamics 365

InGenius Software Inc., a computer telephony integration (CTI) solution innovator, is pleased to announce a new integration for InGenius Connector Enterprise with Unified Service Desk (USD) for Microsoft Dynamics 365 With the new integration, the InGenius interface is brought into the USD window for a "single pane of glass" experience for contact center agents. InGenius allows agents to take advantage of features such as click-to-dial, screen pop, automated call logging and screen transfer without leaving the CRM,…

Adobe, Microsoft and LinkedIn Join Forces to Accelerate Account-Based Experiences

Adobe announced an extension of its partnership with Microsoft and a new integration with LinkedIn that will accelerate account-based experiences (ABX) through new marketing solution integrations. Adobe and Microsoft are aligning key data sources to populate account-based profiles in Adobe Experience Cloud, including Marketo Engage and Microsoft Dynamics 365 for Sales. This will empower B2B marketers and sellers to easily identify, understand and engage B2B customer buying teams. This partnership will drive better…

ClickDimensions Acquires Marketing Dashboard Provider Sweetspot

Acquisition Will Allow the Leading Marketing Automation Provider for Microsoft Dynamics 365 to Provide Robust Data Intelligence Built by Marketers, for Marketers ClickDimensions announced that the company is expanding its comprehensive marketing platform for Microsoft Dynamics 365 by acquiring Sweetspot, a leader in the marketing dashboard space. With the addition of a marketing dashboard that is purpose-built for marketers, ClickDimensions customers will have easy, on-demand access to analyze and optimize campaign, channel…

CallTrackingMetrics Unveils Microsoft Dynamics 365 Integration to Optimize Campaign Performance

CallTrackingMetrics, the World’s Only Call Tracking and Contact Center Solution, Announces a Powerful New Integration with Microsoft Dynamics 365 CallTrackingMetrics, the world’s only call tracking and contact center solution, announces a powerful new integration with Microsoft Dynamics 365. Supporting the more than 60% of businesses around the world using Dynamics 365, this direct integration will enable organizations to capture rich call attribution data and document their essential touchpoints with customers. Session…

Mavenlink Announces Integrations with Microsoft Dynamics 365 for Sales and Finance and Operations

Mavenlink M-Bridge, Using Microsoft Azure, Powers Connection of the Critical Business System Stack for Professional and Marketing Services Organizations. Mavenlink, a leading provider of cloud-based software for the modern services organization, announced two new integrations with Microsoft Dynamics 365 for Sales and Finance and Operations. The integration enables customers to save time and cut costs by easily and thoughtfully connecting Mavenlink with Microsoft solutions. Using Mavenlink M-Bridge and Microsoft Azure, the…

Anywhere365 Introduces Web Agent for Microsoft Dynamics 365

New Web Agent Built on Dynamics 365 Channel Integration Framework Provides Omni-Channel Contact Center and Dialogue Management Capabilities from a Single Dynamics 365 Window Workstreampeople, a global leader in contact center solutions for Skype for Business and Microsoft Teams, announced the introduction of the Anywhere365 Web Agent for Microsoft Dynamics 365. Based on the Dynamics 365 Channel Integration Framework (CIF) the Web Agent is nested in the Dynamics 365 interface and provides users with Anywhere365’s…

Datix Debuts Unity Video Demos for Microsoft Dynamics 365, Salesforce and HubSpot

Enterprise software consulting firm Datix recently released three new video demos for its Unity integration solution. Unity is a pre-built application designed to seamlessly connect Epicor ERP with an array of CRM, eCommerce and Marketing Automation systems. The free demos are for Datix's Unity solutions for Microsoft Dynamics 365, Salesforce and HubSpot. Microsoft Dynamics 365 and Salesforce are top CRM vendors. Both are renowned for ease of use and innovative tools such as artificial intelligence. But as Datix CEO …