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Microsoft Dynamics 365

Leadspace Collaborates with Microsoft to Bring its Unified B2B Data Enrichment to Dynamics 365 Customer Insights

New features will help joint customers solve challenges of disconnected, siloed data that create gaps in the view of the customer journey. Leadspace’s unrivaled ability to unify and match B2B data across internal and external sources will fuel more personalized and consistent experiences across every touchpoint Leadspace today announced new real-time data connections planned for Microsoft Dynamics 365 Customer Insights. Organizations will be able to seamlessly enrich profiles in Microsoft Dynamics 365 Customer Insights with…

TeamSupport Enables Bi-Directional Integration with Microsoft Dynamics 365 to Enable Swifter Communications

TeamSupport is a leading B2B customer support software: Now offers comprehensive, bi-directional integration with Microsoft Dynamics applications to improve clarity and streamline workflows B2B Customer Support is under intense pressure to deliver real-time insights and provide for a swift collaboration platform for every team member. To ensure seamless collaboration between team members and agencies handling critical tasks from their remote workplaces, TeamSupport has announced a key integration with Microsoft Dynamics®…

InsideView Launches Data Integrity for Microsoft Dynamics 365

Customer Data Management Solution Cleans and Enriches Dynamics Data and Provides Actionable Insights InsideView, the leader in B2B data and intelligence, today announced InsideView Data Integrity for Microsoft to help customers drive revenue and improve operational effectiveness. Dynamics 365 customers can now leverage the industry-leading data that fuels InsideView Insights to clean and enrich their CRM data automatically and at scale. InsideView Data Integrity for Microsoft delivers accurate data and maintains data…

Microsoft and WalkMe Announce Strategic Partnership to Increase Enterprise Digital Adoption

WalkMe on top of Microsoft Dynamics 365 provides sales organizations the power to enable their work from home employees and realize their technology investments in times of disruption WalkMe, the leading digital adoption platform and Microsoft Corp. announced a strategic partnership to help organizations realize the full value of their Microsoft investments by enhancing the integration and optimization of the companies' product and platform. Through this partnership, the companies will enable enterprise organizations to…

Purely CRM: Tracking Covid-19 with Microsoft Dynamics 365 Customer Service

In these trying times, locking down preparedness and reactionary measures are key to being able to navigate your business through rapidly changing times. With the recent pandemic sweeping the globe, we took a look at how a client is utilizing Dynamics 365 to stay on top of health and communication daily within their company. Marketing Technology News: Xebec Provides Update on Coronavirus Impact on Global Operations HOW OUR CLIENT RECORDS REPORTED CORONAVIRUS INFECTIONS THAT OCCUR AT THEIR FACILITIES. A customer of ours…

Microsoft Dynamics 365 Business Central Partner Leverages Business Intelligence Team to Deliver Jet Analytic Adapter to Market Amid…

Following on the expansion of the business intelligence team last year, Tigunia has stayed true to its plan to become the indisputable leader in Jet Reports and Jet Analytics services and support, and has launched an adapter for the increasingly popular Microsoft Dynamics 365 Business Central. Developed by the resources originally responsible for building the Jet Analytics solution, AdaptBC for Analytics allows businesses to upgrade from Microsoft Dynamics NAV or purchase Dynamics 365 Business Central, and still get the…

Outreach Launches Native Integration with Microsoft Dynamics 365 Sales

New collaboration opens up the power of the Outreach sales engagement platform to Dynamics 365 Sales users Outreach, the number one sales engagement platform, announced the launch of its new integration with Microsoft Dynamics 365 Sales. Customer-facing reps can now leverage Outreach's sales engagement platform while seamlessly syncing data with Microsoft Dynamics 365 Sales. These reps can expect to increase productivity, prioritize high-impact actions and improve their engagement with customers. Marketing Technology…

UJET Wins 2020 STEVIE Award for Sales and Customer Service

New product features and updates key to UJET’s recognition in the Contact Center - New Version category UJET Inc., a leading provider of customer support communications and solutions, announced it has been named a winner in the 14th annual Stevie Awards for Sales and Customer Service. With the addition of new product features, enhancements, and integrations, UJET received a bronze award in the Contact Center - New Version category. The award marks UJET’s second Stevie Award, having previously won for Tech Startup of the…

Microsoft to Open New Datacenter Region in Spain and Expand Strategic Partnership With Telefónica to Boost Spain’s Competitiveness

Microsoft will open a datacenter region in Spain to help accelerate digital transformation of public and private entities of all sizes, helping them to innovate, scale and migrate their businesses to the cloud in a secure way. Microsoft will leverage Telefónica infrastructure as part of their global strategic partnership. Under their strategic partnership, the two companies will develop joint go-to-market plans in all countries where Telefónica operates. Additionally, Telefónica will accelerate its use of…

BroadPoint Celebrates Record Earnings in 2019, Positioned as Leading Microsoft Dynamics 365 Partner in Washington DC Metro Area

Credits the increasing popularity of two of Microsoft's hallmark products, Dynamics 365 Business Central ERP and Dynamics 365 CRM, for its success BroadPoint, leading provider of business technology solutions for commercial and federal companies in Washington, D.C., announces 2019 is the best revenue year in its 20-year history. As a Microsoft Gold-certified partner focusing on enterprise resource planning (ERP), customer relationship management (CRM), and Cloud solutions, BroadPoint supports its clients by accelerating…

Impartner Takes Award Winning Streak into 2020 with BIG Innovation Award Win

Impartner PRM for Microsoft Dynamics 365 Wins Best New Product Global Big Awards Judged by Select Group of Experienced Business Leaders and Executives; Recognize Most Innovative Products of the Year Impartner, the world's fastest-growing, most award-winning channel management platform today announced that Impartner PRM (Partner Relationship Management) for Microsoft Dynamics 365 has won a best new product award in the 2020 BIG Innovation Awards presented by the Business Intelligence Group. Impartner PRM for D365 is…

Microsoft and Genesys Expand Partnership to Help Enterprises Seize the Power of the Cloud for Better Customer Experiences

Genesys Engage on Microsoft Azure Is a New Trusted and Secure Cloud Offering Built to Ease the Transition to the Cloud for Large Enterprises  Microsoft Corp. and Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centers that enables them to deliver superior interactions for customers. With the omnichannel customer experience solution Genesys Engage™ running on Microsoft Azure, enterprises have the security and scalability they need to manage the complexities involved…

Announcing Sprinklr’s Fall 2019 Release: Over 400 Features

We’re happy to announce the Sprinklr Fall 2019 Release, with over 400 new features across the five products that make up Sprinklr’s Unified Front Office: Modern Marketing, Modern Advertising, Modern Research, Modern Care, and Modern Engagement. Also Read: CMOs Asked for Voice Call Integration with CRM. Salesforce Delivers It with a Touch of AI. These improvements enhance the breadth and depth of Sprinklr’s complete platform for customer experience management with new features to help you increase revenue, reduce cost,…

Ste. Michelle Wine Estates Leverages Microsoft Dynamics 365 to Transform Customer Experience

Ste. Michelle Wine Estates, the third-largest premium wine company in the United States, and Microsoft Corp. have announced plans to empower consumers throughout the shopping experience and transform the way Ste. Michelle Wine Estates does business with an end-to-end omnichannel solution across physical and digital channels. With three distinct consumer touch points — e-commerce, traditional brick and mortar, and loyalty programs such as wine clubs — Ste. Michelle Wine Estates was challenged by the complexity of the…

Dynamics 365 Gold Partner, BroadPoint, Named a Top 100 VAR

BroadPoint Inc., a leading provider of Microsoft Dynamics 365 ERP, CRM and membership management solutions, has been named to the 2019 Top 100 Value-Added Resellers (VARs) list by Accounting Today. This is the tenth straight year BroadPoint has received this honor. The Accounting Today VAR 100 list recognizes the leading resellers of accounting and ERP solutions based on revenue as well as number of employees and what products they offer. BroadPoint specializes in implementing Microsoft Dynamics 365 business…

Alithya Achieves the 2019/2020 Inner Circle for Microsoft Business Applications

Alithya Is Honored by Microsoft for Achieving Outstanding Sales and Innovation Alithya Group ("Alithya") – and its Fullscope division, a leading provider of Microsoft Dynamics 365 (formerly Dynamics AX and CRM) – has achieved the prestigious 2019/2020 Inner Circle for Microsoft Business Applications. Membership in this elite group is based on sales achievements that rank Alithya in the top echelon of the Microsoft's Business Applications global network of partners. Inner Circle members have performed to a high standard of…

MarTech Interview with Michael Dickerson, Chief Executive Officer at ClickDimensions

"As the leader of a technology company, it’s easy to get caught up in the benefits of AI, but it’s also essential to acknowledge the importance of the things that only humans can achieve." Tell us about your role and journey into Marketing Technology. My first company was a licensed apparel company that sold apparel with the licensed marks of colleges and pro sports teams. For a variety of reasons, we wound up buying the source code for a telemarketing system that we converted into a system to manage customer interactions…

Bright Pattern Contact Center Now Available on Microsoft AppSource

Bright Pattern, a leading provider of omnichannel cloud contact center software for innovative companies, announced the availability of Bright Pattern Contact Center on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions. Bright Pattern provides simple and powerful contact center software for innovative midsize and enterprise companies. Offering a true omnichannel cloud platform, Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience…

Nimble Delivers Contact Unification, Automated Data Enrichment for Microsoft Dynamics 365 Business Central Partners and Customers

Nimble Delivers Contact Unification, Automated Data Enrichment for Microsoft Dynamics 365 Business Central Partners and Customers Nimble — the Simple, Smart CRM for Office 365 — announced two-way contact data synchronization and automated data enrichment for Microsoft Dynamics 365 Business Central, Office 365, and other business data sources. A fast-growing network of CSPs worldwide are reselling Nimble as both a simple CRM for Business Central and an onramp to more sophisticated systems. Nimble Anncs Team Relationship…

Microsoft Introduces New Cloud Experiences and Developer Tools for All Creators at Microsoft Build

Company Releases New AI-Driven Collaboration and Hybrid-Cloud Innovations Across Microsoft 365 and Microsoft Azure Microsoft Build 2019, Microsoft Corp.'s annual developer conference, the company showcased new technologies for developers of all kinds to create intelligent and productive solutions. Microsoft customers and partners, including Starbucks, J.P. Morgan, Kroger, Spatial, Epic Games and others, are showcasing new solutions that deliver more intelligent, customer-centric experiences. Announcements include new…