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Microsoft IT Support

Top 8 Help Desk Certifications Your Support Agents Should Know About

Your customers expect to receive the best support experience when they get in touch with your brand. That’s why you find it feasible to invest in support tools that allow you to build a delightful experience for your customers. And if you have arrived at this article, you’ve probably invested in a help desk software. With a help desk software, your agents can make sure that they never miss out on a customer support email. That’s because they get to manage all the support, accounts, marketing, and sales email ids from a…