Jared Cornell

According to a customer experience report published by NewVoiceMedia, US companies lose more than $62 billion annually due to poor customer service. Another study by American Express stated that 42 percent of consumers mentioned that they…
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Imagine having ten jobseekers that applied to your job ad. Now, let’s say each of them has at least two queries that you should respond to. It may require certain effort, but you probably can deal with it manually, right? But what if there…
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Do you think your recruitment process lasts longer than it should? Are you afraid that the recruitment duration jeopardizes your business performance? Vacant job positions indeed provoke lower efficiency and, therefore, higher costs. To…
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Customer service plays a big role in any company’s journey to the top. The advent of social media has complicated the way customer service used to work a decade ago. We can now broadcast our experiences to the entire world. Ergo a single…
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Imagine this: A person visits a shopping website 'A'. 'A' has a great product that ticks all the right boxes for him, but he does not know it, for technical reasons. He then visits the website 'B'. 'B' has a product that somewhat matches…
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Your customers expect to receive the best support experience when they get in touch with your brand. That’s why you find it feasible to invest in support tools that allow you to build a delightful experience for your customers. And if…
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