Author

Jared Cornell

Jared is a customer-support specialist working with ProProfs. My association continues with ProProfs Chat as a content marketer where I deliver in-depth articles after exploring the tool at length.

Guest Authors

How to Motivate Your Service Organization for Customer Success

Jared Cornell Nov 20, 2019 0

According to a customer experience report published by NewVoiceMedia, US companies lose more than $62 billion annually due to poor customer service. Another study by American Express…
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Guest Authors

How Can Your Organization Manage Candidate Queries Faster With Live Chat

Jared Cornell Aug 5, 2019 0

Imagine having ten jobseekers that applied to your job ad. Now, let’s say each of them has at least two queries that you should respond to. It may require certain effort, but you…
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5 Ways Your Human Resource Department Can Connect with Candidates Faster

Jared Cornell Jul 17, 2019 0

Do you think your recruitment process lasts longer than it should? Are you afraid that the recruitment duration jeopardizes your business performance? Vacant job positions indeed…
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Avoid 29% of Frustrated Customers: Add a Personal Touch to Your WORDPRESS Website

Jared Cornell Jul 5, 2019 0

Customer service plays a big role in any company’s journey to the top. The advent of social media has complicated the way customer service used to work a decade ago. We can now…
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Customer Support – Doing the Right Things to Get 95% and Above Satisfied Customers

Jared Cornell Jun 20, 2019 1

Imagine this: A person visits a shopping website 'A'. 'A' has a great product that ticks all the right boxes for him, but he does not know it, for technical reasons. He then visits the…
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Top 8 Help Desk Certifications Your Support Agents Should Know About

Jared Cornell Jan 31, 2019 0

Your customers expect to receive the best support experience when they get in touch with your brand. That’s why you find it feasible to invest in support tools that allow you to build a…
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