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MTS TechBytes

TechBytes with Oliver Tavakoli, Chief Technology Officer, Vectra

Oliver Tavakoli Chief Technology Officer, Vectra Gartner recently recognized Vectra as the only visionary for its 2018 Magic Quadrant for Intrusion Detection and Prevention Systems. To better understand Intrusion Detection and Prevention Systems and how they fit into a modern organization's tech stack, we spoke to Oliver Tavakoli, CTO, Vectra.Tell us about your role at Vectra and the team/technology you handle. My role at Vectra is to guide strategy, come up with rough concepts based on that strategy and help turn…

TechBytes with Catherine Collins, Chief Product Officer, ZaiLab

Catherine Collins Chief Product Officer, ZaiLab Contact centers play a vital role in omnichannel marketing and commerce. With customers engaging on multiple channels, marketers are looking to AI to help them achieve the scale required to address their CX requirements. We spoke to Catherine Collins, Chief Product Officer, Zailab, to understand the changing contours of customer engagement.How do you believe brands should leverage omnichannel contact center solutions to increase customer engagement? It’s old news that…

TechBytes with Scott Garner, EVP and Chief Commercial Officer, ADARA

Scott Garner EVP and Chief Commercial Officer, ADARA Recently, ADARA unveiled Customer Yield Intelligence (CYI) to unify and super-charge CRM efforts for travel brands, delivering significant impact across the business. In the age of hyper-personalized customer experiences, ADARA's CYI is a distinctly impactful platform for insights and analytics on customer interactions with travel brands. To better understand how ADARA's CYI works and their interaction with the existing CRM's, we spoke to Scott Garner, EVP and Chief…

TechBytes with Eric Moller, Chief Technology Officer, Atomic X

Eric Moller Chief Technology Officer, Atomic X Atomic X recently launched a chatbot for marketing and sales - Rufus. Chatbots for marketing and sales are certain to rule the roost in the years to come. Thanks to their increased productivity and value-added communications, chatbots and virtual assistants can reduce the friction in business-to-user interactions. To better understand the state of chatbot automation in sales and marketing, we spoke to Eric Moller, Chief Technology Officer, Atomic X.Tell us about your role…