Browsing Tag

NASSCOM

Automation Anywhere Collaborates With NASSCOM FutureSkills to Upskill and Certify the ‘Workforce of the Future’ in RPA

Nearly 300,000 developers and students in India will be trained to complete one million RPA courses over the next two years Automation Anywhere, a global leader in Robotic Process Automation (RPA), announced that it has signed a two-year agreement with NASSCOM FutureSkills to train more than 300,000 developers, partners and students across India to complete one million RPA courses through Automation Anywhere University (AAU), the company’s education and certification division. As part of the agreement NASSCOM, the…

CSS Corp Wins NASSCOM’s Customer Service Excellence Award 2019

Recognized for Its Transformative Approach to Drive Customer Experience Operations CSS Corp, a new-age IT services and technology support company, has won NASSCOM’s prestigious Customer Service Excellence Award 2019 in the ‘Transformation’ category. The company was chosen for its innovative approach to transform customer experience operations and create new revenue streams. The award was presented at NASSCOM’s BPM Strategy Summit 2019, which was held in Bengaluru on 5th September 2019. CSS Corp has been recognized for…

Digital Customer Experience Will Enhance India’s Role in CX Services Delivery

NelsonHall and NASSCOM have launched a new study titled Digital Customer Experience Services: How India Can Lead the World which reveals that, despite suggestions that the rise of digital channels will lead to reduced outsourcing and a shift away from offshore service delivery, the opposite is the case - and India is set to benefit. As organizations transform to 'digital customer experience', they will increasingly implement new digital customer service process models, combining: High customer-centricity led by…