NICE

Latest collaboration between NICE and Cognizant opens up growth opportunities in CX, WFM, and digital transformation NICE announced the launch of a global strategic go-to-market partnership to accelerate customer experience (CX)…
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Catch the latest trends and news updates surrounding the global martech industry, from Full Circle's latest Bombora integration to NICE's first ChatGPT-Enabled CXone: _______ MarTech Quote-of-the-Week! Marketing and technology were…
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This pioneering integration of CXone Expert and OpenAI’s generative modeling enables consumers to resolve issues with human-friendly automated self-service NICE , the worldwide leader in AI-powered self-service and agent-assisted CX…
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New capabilities for NEVA Discover present advanced automation experience NICE announced new RPA (Robotic Process Automation) capabilities in its latest release, using AI to identify focused opportunities for automation. With NEVA…
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Frost & Sullivan recognizes NICE for its industry-leading solutions that deliver efficient and smart AI-powered digital-first experiences NICE announced that it has received Frost & Sullivan’s 2022 Asia-Pacific Cloud Contact…
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CXone delivers extended digital-first reach, hyperpersonalization, true omnichannel with digital-to-voice elevation, real-time interaction, expanded self-service, and workforce engagement Frost & Sullivan recently researched the…
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ElevateAI provides on-demand access to NICE's unrivaled CX data and AI via developer-friendly APIs NICE announced the launch of ElevateAI, a new AIaaS solution that brings the power of Enlighten AI, its purpose-built CX AI, to the…
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NICE Enlighten AutoSummary delivers smart, automated agent interactions summaries using AI to automatically identify key tasks, contact reason and actions NICE announced the launch of Enlighten AutoSummary, a complete out-of-the-box,…
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Enlighten XO advanced AI builds smart self-service, delivering CXi through a unified suite of applications on the CXone platform NICE announced that Speech Technology magazine has named NICE a 2022 Top Ten Speech Industry award …
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IGT sees fast, global growth utilizing NICE CXone NICE announced IGT Solutions (IGT), a next-gen customer experience (CX) company, has chosen NICE CXone’s world-leading cloud CX platform to ramp up its operations, fostering seamless…
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FluenCX is a complete suite of digital CX solutions harnessing data and AI to deliver intent-driven smart self-service NICE  announced the launch of FluenCX, a complete, integrated suite of digital CX solutions, created to deliver the…
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Leveraging the power of Enlighten AI to orchestrate consumer interactions for interruptible digital and voice engagements across agent and agentless journeys at massive scale NICE announced its industry breakthrough as the first to…
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NICE recognized in 2022 Gartner® Critical Capabilities for Contact Center as a Service NICE  announced that NICE has received the highest scores for Digital Customer Service Center, the newest use case included in the 2022 Gartner Critical…
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Digital CX Week 2022 to feature online sessions by industry thought leaders and analysts embracing digital solutions to meet customers whenever, wherever, and however they want NICE announced the upcoming Digital CX Week 2022, a…
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This year’s winners hail from Florida, California, Colorado, Minnesota, Texas and Utah; Riverside County (CA) Sheriff’s Office honored with trifecta of awards NICE announced the winners of its 2022 PSAPs' Finest Awards. Now in its…
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NICE named a leader in Omdia Customer Engagement Platforms, 2022–23 research report, receiving maximum scores for solution innovation NICE announced its designation as a market leader as evaluated by Omdia in its Customer Engagement…
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Scope consolidates its contact center operations with NICE CXone’s world leading cloud CX platform, delivering a solution for continued growth NICE announced that Scope, one of Australia’s largest providers of disability support…
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Supported by a comprehensive data, advanced analytics, and cloud-based approach, NICE Actimize is at the forefront of innovation for enterprise fraud management, the report states NICE Actimize, a NICE  business, has been recognized…
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Further expanding NICE’s commitment to CXi, the newest CXone release offers first-of-its-kind capabilities to enable fully orchestrated frictionless CX NICE announced the Summer 2022 release of CXone, which adds new capabilities that…
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NICE CXone recognized in Ventana Research Digital Innovation Awards as technology vendor that best exemplifies innovation in applications and technologies that support digital customer engagement NICE announced NICE CXone has won for…
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