CX Transformation Benchmark Finds Consumers Expect Seamless Omnichannel Experiences and Are Willing to Buy More from Companies That Deliver It …
NICE and Mattersight Unite to Herald a New Era in Customer Analytics
NICE Announces Closing of Mattersight Acquisition to Bring Together Behavioral and Cloud Analytics Innovators to Provide Smarter Connections Between Customers and …
TechBytes with Oded Karev, VP, Head of Advanced Process Automation, NICE
Oded Karev VP, Head of Advanced Process Automation, NICE Customer experience is now a key factor in any omnichannel engagement. …
NICE Nexidia Recognized as a Leader in AI-Fueled Speech Analytics Solutions Report
NICE Nexidia’s Advanced Analytics Solution Powered by Ai Is Recognized for the Value Delivered to Customers and Accuracy NICE announced that …
Virtual Assistant Technology – Empowering the Human Workforce of Tomorrow
As the Automation Economy continues to expand and grow, enterprises are becoming increasingly optimistic about the impressive ROI and proven …
Bright Pattern Integrates With NICE Workforce Optimization
Leading Provider of Omnichannel Cloud Contact Center Software Announced Its Integration With NICE Workforce Optimization (WFO) Powered by Advanced Analytics …
Tech + Human: Marketing Navigation 101 to Delight The C.U.S.T.O.M.E.R. in 2018
“It is not the strongest of the species that survives, not the most intelligent that survives. It is the one …