NICE scores high on both ‘Vision and Capability’ and ‘Market Impact’ axes in leading analyst’s RPA Technology Vendor Assessment 2019 …
Colt Technology Services Upgrades to Add New Features to Further Deepen Customer Insights Within NICE Satmetrix
Upgrade Provides Added Precision and Clarity Through Features Such as Automated Text Analytics and Custom Metrics NICE announced Colt Technology …
Global Manufacturing Company Transforms Customer Experience with NICE inContact CXone
Fortune 100 manufacturing business deployed NICE inContact CXone to over 3,000 agents in 48 countries to support diverse, global contact …
NICE Wins Two Consumidor Moderno Awards for Continued Customer Service Leadership Throughout Latin America
Top Scores in Customer Satisfaction, Continuity of Use and Recommendations by Third Party Indicators Drive Accolades NICE announced that it …
NICE to Share Insights on Winning Customer Loyalty in the Digital Era
Webinars to Showcase Transformational Best Practices for Analytics, Automation, Cloud and Workforce Management NICE announced new webinars to help organizations …
New Research Reveals Employees Are Ready to be Empowered by Automation Technology
75 Percent of Responses Indicate Employees Believe Robotic Process Automation Will Improve Their Performance, Reduce Errors, Grow Sales and Increase …
NICE Research Study Finds 91% of Contact Center IT Staff Consider Compliance Software Investments a Priority
Research Indicates That Solutions Comprising Analytics and Automation Empower Contact Center Employees to Better Ensure Compliance NICE announced the results …
NICE Actimize’s AI-Infused Transaction Monitoring Solution to Transform China’s SPD Silicon Valley Bank AML Operations
SPD Silicon Valley Bank Will Implement NICE Actimize’s Next-Generation Suspicious Activity Monitoring Solution to Detect Complex Financial Crimes While Increasing …
NICE Announces a New Era of Complete Digital Experiences Expediting Enterprises Transition to Smart Digital Conversations
NICE Accelerates the Cloud Experience Revolution Led by CXone With the Acquisition of Brand Embassy Organizations can now provide a …
NICE Wins 2019 CRM Service Leaders Awards for Excellence in Analytics and Workforce Optimization
Based on Scores by Leading Industry Analysts and Consultants, Awards Recognize NICE for Setting the Standard in the Contact Center …
NICE Workforce Management AI Based Strategic Planner Receives CUSTOMER Magazine Product of the Year Award
Nice Recognized for Innovation in Customer Experience Technology and for Dedication to Quality While Driving ROI NICE announced that its …
TechBytes with Barry Cooper, Enterprise Group President, NICE
Tell us about your interaction with smart technologies such as automation, RPA, AI and Machine Learning? I am a heavy …
NICE Robotic Process Automation Announces Partnership with CallVU to Drive Seamless End-to-End Customer Experience
Collaboration Delivers Visual Engagement in the Front End with Intelligent Automation of Back End Processes, Accelerating Time to Value by …
NICE Takes Gold and Silver at the 2019 Stevie Awards for NEVA and CXone
Accolades Recognize NICE Employee Virtual Attendant for Innovatively Empowering Collaboration Between the Human and Robotic Workforces and NICE Incontact CXone …
General Motors Deploys NICE Performance Management to Improve Employee Collaboration
Nice Performance Management Version 7.0 Selected to Support GM’s ‘Best in Class’ Strategy and Improve Performance and Employee Engagement NICE …
NICE inContact CXone Rated Highest in Product and Overall Vendor Satisfaction by Customers in DMG Consulting Report
Customers Give CXone Cloud Customer Experience Platform the Highest Average Product Satisfaction Rating, and Award Perfect Scores in Overall Vendor …
Prediction Series 2019: Interview with Einat Weiss, VP Global Marketing, NICE
Tell us about your role at NICE and how you leverage technology to manage your team and complete tasks you …
NICE inContact Global Study Reveals Digital Channel Use Gaining Ground – And It’s Not Because of AI Chatbots (Yet)
CX Transformation Benchmark Finds Consumers Expect Seamless Omnichannel Experiences and Are Willing to Buy More from Companies That Deliver It …
NICE and Mattersight Unite to Herald a New Era in Customer Analytics
NICE Announces Closing of Mattersight Acquisition to Bring Together Behavioral and Cloud Analytics Innovators to Provide Smarter Connections Between Customers and …
TechBytes with Oded Karev, VP, Head of Advanced Process Automation, NICE
Oded Karev VP, Head of Advanced Process Automation, NICE Customer experience is now a key factor in any omnichannel engagement. …