NICE

Awarded a perfect 5.0 customer satisfaction score across all vendor, product capabilities and effectiveness categories, NICE leads with the largest market share for the tenth consecutive year NICE announced that it has been recognized as…
Read More...

Nine individuals will be recognized in the 16th annual awards program for their skills, knowledge, professionalism and dedication in service to their communities NICE announced the winners of its 2021 PSAPs' Finest Awards. Now in its…
Read More...

NICE’s Enlighten AI recognized for predictive and behavioral AI insights that deliver competitive and measurable real-world results NICE announced that Enlighten AI was named the winner in the “Best Use of Predictive and Prescriptive…
Read More...

Introducing precision automation discovery and a cloud-optimized platform, innovative capabilities accelerate RPA deployment success and boost customer experience NICE today announced the latest edition of its robotic…
Read More...

Aeon Nexus, Hexagon, Niche Technology, PublicSonar and Word Systems iRecord join Evidencentral Marketplace, which connects agencies to digital transformation solutions to improve incident response and automate investigations…
Read More...

CXone recognized for innovative features and services supporting contact center agility and business continuity designed for today’s work from anywhere requirements NICE announced that it has been selected as the winner in the…
Read More...

Enlighten XO uses advanced AI creating conversational intelligence to power smart self-service across digital channels NICE today announced the launch of Enlighten XO, a first-of-its-kind solution that automatically…
Read More...

NICE empowers organizations to revolutionize customer service by creating end-to-end digitally fluent and guided journeys NICE, today announced the acquisition of GoMoxie, an innovator of advanced digital assistance tools…
Read More...

Cloud customer experience platform positioned highest for Completeness of Vision in global report, making NICE the only vendor named a Leader in both 2021 Magic Quadrant reports for CCaaS and WEM NICE announced that Gartner has…
Read More...

Revolutionary digital Employee and Consumer Conversational AI solution delivers personalized intelligent self-service and accelerates time-to-value NICE announced the launch of CXone SmartAssist powered by Amelia, the industry’s…
Read More...

The NICE CXone Summer 2021 release empowers enterprises to engage customers where their true journey begins and delivers answers faster than ever, ensuring next-gen, digitally fluent CX NICE today unveiled its CXone Summer…
Read More...

With the addition of CXone SmartReach, NICE is delivering the industry’s most comprehensive integrated suite for digitally fluent customer service NICE, today announced the launch of CXone SmartReach following the…
Read More...

NICE , a leading provider of communication compliance solutions, has been chosen the Best Compliance and Reporting solutions provider in Markets Media Group’s 2021 Markets Choice Awards competition. The award honors the NICE NTR-X Financial…
Read More...

NICE Enlighten AI Feedback powers agile real-time action with hyper-personalized surveys to quickly resolve customer issues NICE, today announced another NICE Enlighten AI breakthrough innovation – the infusion of AI with…
Read More...

 Award highlights all-around excellence including in defining a new CX standard, enabling digital fluency, engaging and driving staff to be brand ambassadors and embedding AI everywhere. iQor, a managed services provider of…
Read More...

CXone customer experience platform acknowledged for growth excellence and strategy innovation NICE announced that NICE inContact has been given the Best Practices Award for the 2020 Australia Cloud Contact Center Growth Excellence Frost…
Read More...

NICE announced the availability of new integrated capabilities between NICE inContact CXone and Teams which power company-wide collaboration for faster service, happier customers, and better business results. The company also unveiled…
Read More...

NICE demonstrated its Trading Recording solution’s ability to capture and archive Symphony voice and chat conversations, and retrieve and play back these communications NICE announced that it has received the ‘Most Cutting-Edge Technical…
Read More...

NICE announced a strategic partnership with NTT DATA Germany a leading Business-and IT-solution provider. The aim of the partnership is to jointly provide a broad portfolio of customer experience solutions to clients in Germany, Austria,…
Read More...

NICE, a leading provider of financial communication compliance solutions, announced that its NICE Trading Recording System (NTR) is first to market for compliance recording solutions to be certified under the Microsoft Teams certification…
Read More...