NICE

The NICE awards program, now entering its seventeenth year, recognizes the emergency communications professionals behind the life-saving work of 911 NICE announced that it has opened nominations for the 2022 PSAPs' Finest Awards,…
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NICE and Nichols College collaborate to provide hands-on education designed to meet the rapid growth in demand for automation experts NICE announced a collaboration with Nichols College to form a Center for Intelligent Process…
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Quadrant Knowledge Solutions report highlights unique differentiators in NICE’s robust solution portfolio including industry-leading AI, and integrated, cloud native omnichannel platform NICE today announced that it has…
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The IFM-X Dark Web Intelligence fraud prevention solution safeguards financial institutions, protects customer accounts and prevents fraud losses The growing amount of information on the Dark Web presents a range of complex fraud schemes…
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 NICE today announced the launch of Enlighten AI for Vulnerable Customers to support UK businesses in providing fair treatment to vulnerable consumers and driving compliance with the Financial Conduct Authority (FCA) regulation. By…
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The NICE CXone Fall 2021 release drives powerful CSAT improvements by creating frictionless customer experiences that start at brands’ digital doorsteps, spanning self-service and agent-assisted interactions NICE announced the CXone Fall…
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Global provider of business process services moves from on-premise workforce management solution to NICE’s cloud-based technology to reduce costs, increase efficiency and improve services NICE announced that Firstsource Solutions…
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The campaign brings to life that almost is just not good enough in the era of digital consumers NICE announced its new innovative global campaign, featuring Emmy award winner, co-creator and star of hit comedy series Schitt’s Creek, Eugene…
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The three-day virtual conference will feature leading industry analysts, CX futurists, and key NICE experts on strategies that are exceeding the boundaries of the contact center NICE announced Digital CXi Week 2021, a virtual…
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NICE helps shape CX strategy, delivers nearly $1.8 million in annual benefits through efficient management of Globe’s WFM Operational Center across voice and digital lines of business with Value Realization Services NICE …
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With a comprehensive set of digital and CCaaS assets, NICE CXone creates frictionless, end-to-end experiences from the digital doorstep across the entire customer journey NICE today announced the next leap in customer experience (CX) with…
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Awarded a perfect 5.0 customer satisfaction score across all vendor, product capabilities and effectiveness categories, NICE leads with the largest market share for the tenth consecutive year NICE announced that it has been recognized as…
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Nine individuals will be recognized in the 16th annual awards program for their skills, knowledge, professionalism and dedication in service to their communities NICE announced the winners of its 2021 PSAPs' Finest Awards. Now in its…
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NICE’s Enlighten AI recognized for predictive and behavioral AI insights that deliver competitive and measurable real-world results NICE announced that Enlighten AI was named the winner in the “Best Use of Predictive and Prescriptive…
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Introducing precision automation discovery and a cloud-optimized platform, innovative capabilities accelerate RPA deployment success and boost customer experience NICE today announced the latest edition of its robotic…
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Aeon Nexus, Hexagon, Niche Technology, PublicSonar and Word Systems iRecord join Evidencentral Marketplace, which connects agencies to digital transformation solutions to improve incident response and automate investigations…
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CXone recognized for innovative features and services supporting contact center agility and business continuity designed for today’s work from anywhere requirements NICE announced that it has been selected as the winner in the…
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Enlighten XO uses advanced AI creating conversational intelligence to power smart self-service across digital channels NICE today announced the launch of Enlighten XO, a first-of-its-kind solution that automatically…
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NICE empowers organizations to revolutionize customer service by creating end-to-end digitally fluent and guided journeys NICE, today announced the acquisition of GoMoxie, an innovator of advanced digital assistance tools…
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Cloud customer experience platform positioned highest for Completeness of Vision in global report, making NICE the only vendor named a Leader in both 2021 Magic Quadrant reports for CCaaS and WEM NICE announced that Gartner has…
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