Browsing Tag

omnichannel contact center

Bright Pattern Notes Companies Taking New Innovative Approaches to Customer Experience Since the…

PRNewswire Jan 13, 2021 0

In line with recent research from McKinsey and IBM, Bright Pattern sees companies finding smarter ways to operate, increasing digital and mobile channel adoption Bright Pattern, a leading provider of AI-powered cloud omnichannel contact…
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Customer Experience Management

Upstream Works Enhances Assist Knowledge Management Solution for Optimized CX

Globe Newswire Dec 10, 2020 0

Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces feature enhancements to their Upstream Works Assist knowledge management solution for enterprises, enabling richer customer engagements, greater…
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Customer Experience Management

Upstream Works Joins Forces with NextNet Partners to Improve Omnichannel Customer Experience

Sudipto Ghosh Aug 8, 2017 1

Upstream Works And Nextnet Partners Team Up To Increase Customer Engagement And Collaboration Options For Clients Upstream Works, a provider of Omnichannel Contact Center solutions, has announced a new partnership with NextNet Partners,…
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