Browsing Tag

online shopping

New Report from Stratifyd Reveals What Pandemic-Driven Consumer Feedback Can Teach the Financial Services Industry About Customer Experience…

Stratifyd, the leading provider of experience analytics solutions powered by Smart AI, today announced it has released its first annual “FinServ Customer Experience Report.” The report offers a comprehensive analysis of the publicly available Consumer Financial Protection Bureau (CFPB) Database, highlighting consumers’ top complaints made to the organization about financial services providers in 2020. The COVID-19 pandemic put considerable stress on the financial services industry, with many Americans struggling to meet…

Michael Maas, CEO of AMI Entertainment Network, Joins Vengo Labs as Chairman of the Board

Vengo Labs, the leading placed-based marketing tech platform, that includes a network of interactive kiosks and digital out-of-home (DOOH) screens, today announced the appointment of Michael Maas, the CEO of AMI Entertainment Network, as Chairman of the Board. “Mike is a great addition to the Vengo Board -- he’s an accomplished executive who knows how to scale a business like Vengo, which combines the physical and digital,” noted Brian Shimmerlik, Vengo’s CEO. Marketing Technology…

Consumers Will Pay a Premium For Brands They Trust, Salsify Finds in New Consumer Research

The pandemic has changed the way consumers shop, with 43 percent of those surveyed for Salsify's 2021 Consumer Research Survey responding that, post-pandemic, they will continue to shop more online than in stores. Less than 10 percent of shoppers under the age of 44 said they prefer in-store shopping. The heightened emphasis on online shopping has placed brand trust as the top priority in the eyes of consumers. The study of more than 1,800 consumers found that nearly 90 percent of consumers are willing to pay more for…

Google Cloud Launches Product Discovery Solutions for Retail, Bolstering Personalized Online Shopping

Built to be a fully integrated suite, Google Cloud's Product Discovery Solutions equip retailers with AI/ML-based technologies that deliver a smarter and more customized shopping experience for their customers Google Cloud announced the launch of Product Discovery Solutions for Retail, a suite of solutions built to help retailers around the globe enhance their ecommerce capabilities and deliver highly personalized consumer experiences in the first phase of their shopping journeys. With Google Cloud's Product Discovery…

Zycada Recognized by CB Insights and Tech Trailblazers for Industry-First E-Commerce Technology

E-Commerce bot technology provider named to Retail Tech 100 List, Named Finalist in Networking by Tech Trailblazers Zycada, the company that empowers the fastest online shopping experience in the world, announced that it has been named to the 2020 CB Insights Retail Tech 100 list of the most promising startups in retail. In addition, Zycada has been selected as a finalist in the Networking category of the Tech Trailblazers Awards, which recognize technological innovation and entrepreneurial excellence. Zycada empowers…

Global Ecommerce Consumer Survey Compares Shopping Habits, Fraud Worries, Customer Experience Expectations

Sapio Research study conducted by ClearSale shows which consumers are most comfortable with cross-border shopping, most worried about online fraud, and most likely to abandon a merchant after a false decline International fraud protection leader ClearSale is pleased to release an extensive analysis of its five-country study on consumer attitudes commissioned from Sapio Research titled, 2021 Global Ecommerce Consumer Behavior Analysis. The analysis shows merchants how online shoppers in the U.S., U.K., Canada, Mexico and…

Comscore Sees Record Online Spending Across ‘Big 3’ Holiday Shopping Days

Total online spending across Thanksgiving, Black Friday, and Cyber Monday grew 25% compared to 2019 As consumers increasingly turned to online shopping this holiday season, ongoing research from Comscore, a trusted partner for planning, transacting and evaluating media across platforms, found that online spending across Thanksgiving, Black Friday and Cyber Monday (the 'Big 3' holiday shopping days), reached record levels in 2020. Total online consumer spending exceeded $22 billion, an increase of 25% compared to 2019.…

Live-Streaming Captures Singapore’s Attention Amidst Online Shopping Growth

Fresh insights from Meltwater and Shopee reveal how consumer behaviour and online commerce evolved in Singapore through pandemic-riddled 2020 As COVID-19 accelerated the shift to online shopping, one format emerged the winner: live-streaming. Insights from media intelligence firm Meltwater found that conversations around live streams and gamification of the online shopping experience in Singapore increased by a whopping 1890% on forums and social media – and are continuing to rise consistently since March. In fact, since…

Kibo Study: Younger Generations Show Increased Shift to Long-Term Online Shopping

Nearly One-Third of Gen Zers and Millennials Plan to Shop Less in Stores, According to Post-COVID Fashion Shopping Survey Report from Drapers and Kibo Kibo, a leader in unified commerce, announced the results of a retail survey in partnership with Drapers, the leading authority on fashion retailing in the UK, which uncovered major changes in Gen Z and Millennial shopping behavior as a result of Covid-19. The study finds that younger adult generations have shifted their preference even more toward online shopping, and…

Bringg Partners with METRO

Bringg, the leading delivery and fulfillment orchestration platform provider, and METRO Inc., a food and pharmacy leader in Québec and Ontario with a network of some 950 stores and some 650 drugstores, announced a partnership that will help METRO provide a relevant omnichannel customer experience, especially as more consumers are adopting online shopping as part of their shopping habits. In doing so, METRO will offer more flexible options to their customers to get their grocery, including contactless delivery and curbside…

Study: Role of Customer Service in Online Holiday Shopping Plans

The global pandemic is continuing to reshape the retail sector, fueling $189B in anticipated online holiday sales and forcing brands to wage a virtual battle for customer loyalty. Retailers that enter 2021 with a tailwind will be those that elevate their customer service, according to a survey of 750 consumers conducted in October 2020 by Simplr, in which 90 percent of consumers who shop online said exceptional customer service is important when choosing where to shop. That loyalty translates into revenue, as six in 10…

What Will Happen to E-commerce After the Pandemic Is Over?

By now, the market trends are clear — industries that are conducive to social distancing are thriving, and others aren’t. E-commerce is a major beneficiary of the pandemic, with e-commerce growth said to have accelerated the equivalent of 4 to 6 years under non-pandemic projections. However, now that a coronavirus vaccine emerges, there’s an end in sight to the pandemic — and to “the new normal.” So, what’s going to happen to the e-commerce industry after the pandemic is over? Will consumers go back to their old ways, or…

WPG Americas Inc. Offering New Online Shopping Experience to Customers

WPG Americas Inc. (WPGA) a subsidiary of WPG Holdings, the largest global electronic components distributor, announces the launch of its new e-commerce store eshop.wpgam.com.  The new website has been designed to offer the ultimate user-friendly experience with improved navigation and functionality while allowing customers to see the full product portfolio WPGA can offer. The improved site also enhances customers shopping experience with easier search capability, additional product offerings with faster load times. In the…

Shipt and Mastercard Team Up to Provide Consumers a Delivery Promotion

As e-commerce continues to fuel retail sales, more people than ever are expected to stay digital and shop online through the holidays. To help deliver even more convenience, leading same-day delivery marketplace Shipt is launching a new holiday promotion with Mastercard that helps consumers save on at-home delivery during a busy digital shopping season. Beginning now through December 15, anyone who pays for a pack of Shipt Passes with their Mastercard will receive an extra pass for free. Earlier this year, Shipt began…

SquadLocker Adds Expedited Checkout and Consolidated Shipping to Simplify Checkout

SquadLocker, a leading provider of online tools and services for team and organizations to manage custom apparel and equipment purchasing has added expedited checkout and consolidated shipping to its custom store building platform. Alongside the centralized home page, dashboard organization, and combined fundraising feature, the new multi-store checkout feature will ease up purchasing and acquiring custom apparel and gear.  The service provider witnessed a steady rise in schools and sports organizations setting up…

COVID-19 Pandemic to Disrupt Consumer Holiday Shopping Plans and Sales

The COVID-19 pandemic is expected to negatively impact retail holiday shopping plans this year.  According to the latest survey findings, more than half of consumers (54%) expect to participate in sales events and 42% plan to spend less than a year ago. 91% of those who will participate will shop for deals online exclusively rather than doing it in a physical brick and mortar store. However, these online holiday shopping plans differ significantly across markets,  categories and products that the users shop for. The…

Snaps Integrates With Messenger API

Snaps, the leading conversational automation platform for eCommerce brands, announced it has integrated Messenger API support for Instagram. Messenger API support for Instagram enables brands to forge deeper relationships with customers through 1:1 conversations and deliver more seamless online shopping experiences. Marketing Technology News: Deliveroo and Onfido Expand Partnership to Provide Streamlined Digital Identity Verification Online Shopping With Instagram By integrating Messenger API Support for Instagram…

Allocadia Holiday Shopping Survey: Online Shopping Will Lead in 2020, Cyber Monday Set to Top Black Friday

New Data Also Shows That Coronavirus Concerns Remain, Gifting Will Become More Practical, and Consumers Expect More Diverse Holiday Ad Campaigns Allocadia, the leader in Marketing Performance Management (MPM), announced results of a new survey leading up to the 2020 holiday season, covering key topics related to consumers’ shopping plans, expectations and preferences. Findings from the survey of more than 1,000 Americans include a preference for online shopping during the ongoing coronavirus pandemic, a shift to more…

DMS Launches New Digital Advertising Technology To Support Latest Consumer Shopping Trends

Digital Media Solutions (DMS) Inc., an innovative global solutions provider of digital performance advertising and a connection point between digital advertising clients and their prospective customers, has noted that online comparison shopping has quickly become part of the "new normal" for consumers when making purchase decisions. In response to this new digital shopping trend, Digital Media Solutions has launched DMS Exchange to match high-intent consumers with the brands that provide the products and services they need.…

Eye Square Launches Amazon Ad Testing Platform

Eye Square, a Berlin-based market research agency renowned for its analysis of implicit customer reactions and innovative ad testing solutions, announced the launch of its Amazon Ad Testing Platform. The new solution allows advertisers to evaluate the design, content, and placement of ads on Amazon.com in their natural environment. Amazon’s advertising business has grown significantly in the first half of 2020, as the COVID-19 pandemic has led to increased demand for online shopping. According to Digiday, Amazon’s ad…