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PagerDuty

PagerDuty Completes Acquisition of DevOps Automation Leader and Innovator Rundeck

PagerDuty, Inc., a global leader in digital operations management, announced that it has completed the acquisition of Rundeck, a leading provider of DevOps automation for enterprise. The addition of Rundeck’s intelligent machine automation, including auto-remediation and self-healing, to PagerDuty’s leading incident response offering will enable teams on the digital frontline to resolve faster, reduce costs and protect customer experience. Marketing Technology News: Quartile Digital Secures Significant Investment From…

PagerDuty Introduces Customer Service Solution Enabling Agents to Solve Issues and Collaborate with Technical Teams in Real-Time

PagerDuty, Inc., a global leader in digital operations management, announced a new customer service solution, built specifically for teams responsible for ensuring great customer experiences. This is the first DigitalOps solution for customer service agents on the frontline who need to proactively and automatically initiate response processes to resolve cases faster. By collaborating directly with Dev and ITOps teams, while keeping customers informed, customer service teams can both improve productivity, and protect their…

PagerDuty Appoints Manjula Talreja as First Chief Customer Officer

As PagerDuty expands in enterprise, additions across sales leadership deepen and diversify the go-to-market bench PagerDuty, Inc., a global leader in digital operations management, announced Manjula Talreja as its first Chief Customer Officer (CCO). She brings nearly three decades of IT industry leadership to the role, most recently as Senior Vice President of Customer Success at Salesforce. Talreja will report to Chief Revenue Officer (CRO), Dave Justice. In this role, Talreja will draw on her ability to lead teams…

PagerDuty Data Reveals IT Teams Resolving Incidents Up To 63% Faster Than Before COVID-19 Pandemic

IT in “hyper-care” mode to meet unprecedented digital demand The COVID-19 pandemic is putting unprecedented stress on digital services and websites, with technical incidents doubling since the start of March. Yet new data from PagerDuty, Inc., a global leader in digital operations management, indicates IT teams are rising to the challenge, resolving incidents up to 63% faster than before the crisis. Marketing Technology News: GoodFirms Latest Survey on SEO to Boost Your SERP Rankings to Adopt New Strategies During…

New PagerDuty Solution Lets Companies Get Ahead of Customer Issues by Unifying Customer Service, Engineering and IT Teams

New partnerships and integrations with Zendesk and Salesforce enable companies to automatically coordinate response between traditionally siloed teams to deliver better customer experiences PagerDuty, Inc., a global leader in digital operations management, announced PagerDuty for Customer Service to empower front-line customer service agents to solve issues faster and deliver better experiences to their customers. The solution, which consists of new partnerships and two-way integrations with Zendesk and Salesforce…

PagerDuty and Anodot Partner to Optimize Customer Operations With Real-Time Autonomous Analytics

Autonomous Analytics Company and Digital Operations Management Platform Work Together to Provide Customers with Fast Time to Detection, Preventing Business Blind Spots Anodot, the autonomous analytics company, and digital operations management platform, PagerDuty, announced their strategic collaboration as integration partners to ensure customers benefit from true self-service detection, providing accurate alerts of business incidents in real-time. As integration partners, PagerDuty and Anodot collaborate to bring…

PagerDuty Welcomes Zendesk Chief Financial Officer Elena Gomez to Its Board of Directors

PagerDuty, a global leader in digital operations management, announced the appointment of Zendesk Chief Financial Officer Elena Gomez to its board of directors. As a senior finance executive with over 20 years of leadership experience at multi-billion-dollar companies, Gomez brings expertise in driving global growth and scaling finance operations, as well as deep knowledge of enterprise SaaS businesses to PagerDuty's board. Gomez will also serve as the audit committee chair for PagerDuty's board of directors. She is the…

PagerDuty Event Intelligence Unveiled to Improve Machine Learning-Based Digital Operations Management

PagerDuty Event Intelligence is an Industry-first SaaS Product Combines Real-Time Data, Human Response Data, and Machine Learning to Improve Digital Operations PagerDuty has announced PagerDuty Event Intelligence, a new product that builds on its market-leading digital operations management platform. PagerDuty Event Intelligence analyzes both incoming digital signals and human response patterns (such as when and how alerts are resolved by responders) and uses automation to identify issues quickly and take action on critical…