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Pega

Top Independent Analyst Firm Names Pega a Leader in Healthcare CRM

Pega scored highest of all evaluated vendors in 'current offering' category Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced it has been named a Leader in the Forrester Research report, The Forrester Wave : Healthcare CRM Providers, Q1 2020 (1). Pega received the highest score in the current offering category, tied for the highest score in the market presence category, and was named one of two Leaders. Marketing Technology News: Over 50,000 Visitors…

TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Center

Two industry leaders combine to deliver customer success at scale TTEC Holdings, Inc., a leading digital customer experience technology and services company focused on the design, implementation and delivery of trans formative solutions for many of the world's most iconic and disruptive brands, announced a strategic partnership with Pegasystems, Inc., the software company empowering digital transformation at the world's leading enterprises. This partnership will empower clients with industry-leading digital transformation…

Pega Survey Reveals Aftermarket Service Costs and Brand Loyalty Take a Backseat to Convenience for Vehicle Owners

Results uncover how automakers and dealers can deliver experiences that ease the burden of vehicle ownership Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, today announced the results of a new global survey that revealed vehicle owners make aftermarket services decisions based on convenience, rather than brand or saving money. Vehicle owners are primarily driven by factors that alleviate the burden of vehicle ownership – such as great customer service (selected…

AI 2020 Predictions From Tom Libretto, CMO at Pega – What’s Next for Marketing?

Marketing science catches up to the art: While once revered as more art than science, the discipline of marketing is becoming increasingly technical. As modern-day marketing practitioners, it has become table stakes to have some level of technical acumen on how the marketing technology stack plugs together. This year, CMOs will demand marketers expand their tech knowledge beyond marketing and into different business functions as marketing continues to traverse across organizational silos. At the end of the day, the more…

Pega Expands Cloud Choice Guarantee With Kubernetes Support

Clients can deploy Pega with Kubernetes on AWS, Microsoft Azure, Google Cloud, Pivotal, and Red Hat while removing technical lock-in Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced support for Kubernetes to provide its clients a new option for cloud containerization orchestration on AWS, Microsoft Azure, Google Cloud, Pivotal, and Red Hat. This continues the organization's commitment to its Pega Cloud Choice Guarantee for clients self-managing their Pega…

Pega Recognized in Gartner Critical Capabilities for Enterprise Low-Code Application Platforms Report

Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, today announced it has been recognized by leading research firm Gartner in its Gartner Critical Capabilities for Enterprise Low-Code Application Platforms report. Among the four use cases examined in the report, Pega received the highest score of any vendor in the Enterprise IT Composite Applications use case category. Marketing Technology News: TTEC to Celebrate Grand Opening of Newest Humanify Customer Engagement…

Movable Ink Launches Exchange Partner Marketplace

Movable Ink announced the launch of Movable Ink Exchange Partner Marketplace, a new marketplace of partner solutions and integrations. With Movable Ink Exchange, clients can explore and discover an extensive offering of partner integrations and solutions for next-best actions, loyalty, recommendations, user-generated content and more. The Movable Ink Exchange Partner Marketplace was launched with dozens of partners, including featured solutions from CrowdTwist, Pega, Phrasee, and SmarterHQ. Read More: Cloudinary Launches…

Pega Digital Experience API Unveiled for Creating Consumer-Grade Interfaces

Powerful Open Architecture Combines Both Form and Function to Provide Engaging Customer Experiences  Pegasystems Inc. has launched the Pega Digital Experience API. Pega Digital Experience API is a set of design and application development capabilities that allow organizations to provide elegant and powerful digital experiences on any web or mobile channel. Part of the Pega Infinity™ digital transformation suite, the Pega Digital Experience API allows front-end developers to create consumer-grade user interfaces that…

Pega Independent Software Vendor Program Unveiled to Bring Innovative Solutions to Clients

The New Program Expands Pega’s Ecosystem by Enabling Partners to Create Pega-Based Solutions in an Open Development Environment At the Pega World 2018, Pegasystems Inc., a leading martech company for customer engagement, announced the launch of the Pega Independent Software Vendor (ISV) program. For the first time, Pega is enabling independent development on its next-generation digital transformation suite, Pega Infinity™, so partners can easily integrate with and build new solutions that answer specific market needs. ISVs…

Pega Launches Next Generation Digital Transformation Suite to Drive Customer Experiences

Pega Infinity™ Unifies AI, Robotic Process Automation, and CRM to Deliver Speed and Power Beyond Low-Code App Development Pegasystems Inc, the software company empowering customer engagement at the world's leading enterprises, announced at PegaWorld the launch of Pega Infinity™ –  its next-generation digital transformation software suite. With major enhancements to Pega's market-leading customer engagement applications and digital process automation (DPA) platform, Pega Infinity™ will help organizations accelerate digital…

Pega Research: Fears Notwithstanding, Executives Believe AI and Robotics Could Improve Workplace

Latest Pega Study Finds Teaming Machine Intelligence, AI and Robotics With Humans Can Help Organizations Embrace a New Era of Efficient and Meritocratic Workforces Organizations believe that pairing humans alongside machine intelligence, AI and Robotics will create a more effective, engaged, and meritocratic workforce, according to a new global study released by Pegasystems Inc., the software company empowering customer engagement at the world’s leading enterprises. Read More: The Future of a Modern Workplace:…

Pega Accelerates Customer Service With Expanded AI and Virtual Assistant Enhancements

New Features in Pega Customer Engagement Solutions Improve Resolution Time Across Online Chat, Email, and Phone Leading customer engagement software provider, Pegasystems, has announced new artificial intelligence and virtual assistant capabilities within Pega solutions. The new capabilities would enable faster and more effective responses to customer service requests across channels. These features instantly analyze incoming chat messages, emails, and phone calls in real time so organizations can immediately understand…

Pegasystems Launches Robotic Accelerators for Pega Customer Service, Making It Easy To Improve Agent Productivity

Unified Robotic Capabilities Help Agents To Automate Routine Tasks Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, today announced the launch of Robotic Accelerators for Pega Customer Service, making it easy to deploy personal desktop robots to help customer service agents automate their most mundane and repetitive tasks. Now organizations can quickly provide service agents with task-specific bots to simplify their work, increase productivity, and ultimately improve…