Pega

New capabilities will assist customer service agents by analyzing service calls in real time Pegasystems Inc., the software company that crushes business complexity, announced its acquisition of Qurious.io, Inc., a cloud-based real-time speech analytics solution powered by artificial intelligence (AI) for customer service teams. Terms of the deal are not being disclosed. Qurious.io's software-as-a-service (SaaS) offering uses speech-to-text, natural language processing (NLP), and emotion detection capabilities to analyze…

New capability enables organizations to significantly reduce RPA licensing, management, and infrastructure costs Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises,  introduced Pega RPA Auto-balancing – the industry's first Robotic Process Automation feature that automatically provisions workloads between an organization's available bots. This new Pega Robot Manager™ capability uses artificial intelligence (AI) to intelligently optimize the capacity and efficiency of…

Pega cloud-based solutions to enable single, consolidated platform for underwriting processes Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced Tokio Marine Kiln (TMK), a forward-thinking international underwriting business, has selected Pega Platform™ using Pega Cloud™ to help cut costs, consolidate siloed processes, and achieve significant operational improvements. Marketing Technology News: Grandstream Releases New HD Video Conferencing Endpoint for…

Pega Intelligent Automation and Robotics solutions support Chancellor's measures designed to help UK businesses and individuals during pandemic Pegasystems Inc.,, the software company empowering digital transformation at the world's leading enterprises, has announced that it has been working with Her Majesty's Revenue and Customs (HMRC) to support the UK government's COVID-19 initiatives by helping it to mitigate against fraud and risk with businesses and individuals applying for support. The government programs aimed…

New AI-powered capability helps underserved groups receive more useful offers Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, introduced Value Finder – a new AI-powered capability helping organizations engage their most underserved customers with messages and offers designed for their specific needs. Part of the Pega Customer Decision Hub™, this capability expands the power of 1:1 customer engagement to ensure all customers get personalized, high-empathy…

Pega to power new Enterprise Case Management system to unify existing technologies for faster case resolution and reduced costs Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced the Internal Revenue Service (IRS) has selected Pega to help modernize agency-wide operations. The IRS will use Pega Government Platform™ and Pega Customer Service™ for a new Enterprise Case Management (ECM) system to speed case resolution and reduce costs. The IRS, which…

Pegasystems Inc., the software company empowering customer engagement at the world’s leading enterprises, announced it has appointed Hayden Stafford as president of global client engagement, effective. This new senior leadership position will unify Pega’s corporate strategy, marketing, and go-to-market functions. Mr. Stafford will report to Alan Trefler, Pega’s founder and CEO. Marketing Technology News: Comscore and Gem Shopping Network Announce Agreement for Television Measurement Mr. Stafford has…

New Mission-based learning approach offers environment created to increase high-value skills to meet digital transformation needs Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, today announced the launch of its all-new Pega Academy to help clients and partners more rapidly gain and advance Pega software skills. From complete novices to advanced Lead System Architects, anyone can easily learn, expand, and refresh valuable Pega skills to help their organizations…

New Alliance Leadership Appointments to Build on Ecosystem Success Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced two new leaders to its alliances leadership team, Carola Cazenave, vice president, global partner ecosystem, and Daniel Österberg-Holm, vice president, alliances, channels, and specialist sales, EMEA. Marketing Technology News: Kasisto Awarded Two Landmark Patents, Enhancing the Intelligence of KAI and the Virtual Assistants it Powers…

Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, today announced Ethical Bias Check, a new capability of Pega Customer Decision Hub™ that helps eliminate biases hidden in the artificial intelligence (AI) driving customer engagements. The feature flags possible discriminatory offers and messages generated by AI across all channels before they reach the customer. Done right, AI has helped businesses add more value to every customer interaction, leading to deeper…

Developers of all skill levels invited to participate and innovate with Pega low-code software  Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, today announced Pega Community Hackathon 2020 – Pega's first global hackathon open to the entire Pega developer community. Pega invites developers of all skill levels to create new solutions with the potential to rapidly help organizations improve customer and employee experiences both during the COVID-19 pandemic and…

Leading executives to share how digital transformation technologies can help provide better customer experiences in a time of rapid change and uncertainty Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced keynote speakers for PegaWorld iNspire, Pega's annual conference to be held virtually on June 2 from 9:00 a.m. – 11:30 a.m. ET. Top executives and thought leaders from Aflac, Siemens AG, and Pega will lead keynote sessions reflecting the focus of this…

Crisis solution available today for Pega clients and configures in just days Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, today announced the launch of a Crisis Small Business Lending reference application which helps financial institutions manage the thousands of emergency loan applications pouring in from small businesses seeking COVID-19 financial relief. Available to Pega Platform clients and configurable in just days, it comes with prebuilt templates…

New fixed-price offerings help enable businesses to deploy customer microjourneys, email bots, or workforce intelligence in just weeks Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced the launch of Pega Kickstart – a new family of fixed-price services that help businesses quickly deploy Pega software to help address critical customer and employee experience problems. Through a combination of Pega tools, best practices, and a dedicated services team,…

Pega scored highest of all evaluated vendors in 'current offering' category Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced it has been named a Leader in the Forrester Research report, The Forrester Wave : Healthcare CRM Providers, Q1 2020 (1). Pega received the highest score in the current offering category, tied for the highest score in the market presence category, and was named one of two Leaders. Marketing Technology News: Over 50,000 Visitors…

Two industry leaders combine to deliver customer success at scale TTEC Holdings, Inc., a leading digital customer experience technology and services company focused on the design, implementation and delivery of trans formative solutions for many of the world's most iconic and disruptive brands, announced a strategic partnership with Pegasystems, Inc., the software company empowering digital transformation at the world's leading enterprises. This partnership will empower clients with industry-leading digital transformation…

Results uncover how automakers and dealers can deliver experiences that ease the burden of vehicle ownership Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, today announced the results of a new global survey that revealed vehicle owners make aftermarket services decisions based on convenience, rather than brand or saving money. Vehicle owners are primarily driven by factors that alleviate the burden of vehicle ownership – such as great customer service (selected…

Marketing science catches up to the art: While once revered as more art than science, the discipline of marketing is becoming increasingly technical. As modern-day marketing practitioners, it has become table stakes to have some level of technical acumen on how the marketing technology stack plugs together. This year, CMOs will demand marketers expand their tech knowledge beyond marketing and into different business functions as marketing continues to traverse across organizational silos. At the end of the day, the more…

Clients can deploy Pega with Kubernetes on AWS, Microsoft Azure, Google Cloud, Pivotal, and Red Hat while removing technical lock-in Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced support for Kubernetes to provide its clients a new option for cloud containerization orchestration on AWS, Microsoft Azure, Google Cloud, Pivotal, and Red Hat. This continues the organization's commitment to its Pega Cloud Choice Guarantee for clients self-managing their Pega…

Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, today announced it has been recognized by leading research firm Gartner in its Gartner Critical Capabilities for Enterprise Low-Code Application Platforms report. Among the four use cases examined in the report, Pega received the highest score of any vendor in the Enterprise IT Composite Applications use case category. Marketing Technology News: TTEC to Celebrate Grand Opening of Newest Humanify Customer Engagement…