Browsing Tag

Podium

American Rental Partners With Podium To Streamline Transactions And Improve Customer Feedback

Podium, the leading communication and payments platform for local businesses today announced a new partnership with American Rental to improve customer transactions and experience. American Rental is now offering Podium's enhanced communication platform, which includes the inbox, reviews, webchat, feedback and payments products, to its customers across Indiana, Kentucky, North Carolina, Tennessee and Virginia. American Rental began in 1981, in Bloomington, Indiana, and has grown to over 55 retail locations and 17,000…

Podium Launches Tool to Help Local Businesses Elevate Their SMS Marketing Campaigns

Podium Campaigns allows local businesses to create and share compelling text campaigns directly from the Podium platform, engaging customers where and how they want to be engaged Podium, the leading customer messaging platform for local businesses, announced the addition of Podium Campaigns to its existing suite of interaction management tools, allowing local businesses to launch robust SMS text message marketing campaigns directly from the Podium platform. Marketing Technology News: Atos Grows Its Salesforce…

Podium Appoints John Foreman as Chief Product Officer and Tim Milliron as EVP of Engineering

Foreman, former CPO at Mailchimp, and Milliron, former VP of engineering at TripActions, join leading customer messaging platform to continue driving innovation and product evolution Podium, the leading customer messaging platform for local businesses, announced the appointment of John Foreman as chief product officer and Tim Milliron as executive vice president of engineering. These executive appointments come on the heels of other recent key hires as Podium continues to scale and modernize the way that business happens on…

Salesforce Introduces Revenue Cloud to Help Businesses Accelerate Revenue Growth Across Any Channel

Revenue Cloud makes B2B buying fast, flexible, and simple for customers without sacrificing compliance and accuracy When COVID-19 hit, some business’ revenue cycles were immediately thrown into limbo — deals stalled as customers’ needs suddenly changed, sales channels were disrupted and forecasting data became unreliable. Other companies struggled to meet the increase in demand for their products that happened seemingly overnight. And while new challenges arose with the pandemic, the need to manage revenue didn’t change;…

Podium Introduces First Chargeback Guarantee for Local Businesses

Podium, the leading customer messaging platform for local businesses, announced that Podium Payments is now including chargeback guarantees to all local businesses in the United States. Local retailers in the United States typically see $40 billion in chargebacks annually when consumers or bank's dispute a charge and force a refund from the retailer's bank due to suspected fraud. In addition to the loss of merchandise or services, retailers are also typically assessed a chargeback fee and run the risk of financial…

Podium Named One of Inc. Magazine’s Best Workplaces for Third Consecutive Year

Podium is one of the highest-scoring businesses, with standout employee engagement Podium, the leading customer messaging platform for local businesses, has been named to Inc. magazine's annual list of the Best Workplaces for 2020, its third appearance in a row on the list. Hitting newsstands May 12 in the May/June 2020 issue, and as part of a prominent Inc.com feature, the list is the result of a wide-ranging and comprehensive measurement of private American companies that have created exceptional workplaces through…

Top 5 Best Customer Experience Software for Restaurants in 2019

The restaurant business is trendy, viable, and extremely competitive. With the average yearly revenue of around $550 billion, the United States of America alone has more than 6,00,000 restaurants. With growing competition, sustaining restaurant growth is always a challenge. Moreover, the growing trend of online ratings and customer reviews indicates that customers today have a major role in establishing a favorable restaurant presence. Consequently, the industry has also realized that a more customer-centric outlook is the…

Podium Announces Partnership with Kia Motors America, Inc. in their Social Media & Reputation Management Program

Podium is included as a part of a wider effort to help Kia dealerships improve their online presence and enhance the overall customer experience Podium, the leading customer interaction management platform for local businesses, announces a strategic partnership with Kia Motors America (KMA) as one of their preferred providers in their Social Media & Reputation Management (SMRM) program for their dealers across the United States. This partnership will allow dealers the ability to integrate their dealership's customer…

Podium Named to Forbes’ Next Billion-Dollar Startups List

Podium, the leading customer communication platform for local businesses, has been named to Forbes' Next Billion-Dollar Startups list for 2018. An elite group of 25 companies, the list highlights those that members from Forbes' editorial team and TrueBridge Capital Partners believe have a strong shot at reaching a valuation of $1 billion or more in the near future. "The startup environment is incredibly demanding and competitive, and we've been proud of the passionate team and loyal customers we've accumulated in these…

Customer Communication Platform Podium Raises $60 Million in Series B

New Funding Allows Podium to Double Its Engineering Team and Expand Product Offerings to Better Serve Mid-Market and Enterprise Clients Podium, the leading customer communication platform for local businesses, announced that it has raised a $60 million Series B growth round of funding led by IVP with participation from Accel, Summit Partners, GV (formerly Google Ventures), and Y Combinator. Podium launched in 2014 as a product to help local businesses get honest and timely online reviews. Since then, the…

Podium Releases Webchat, Allows Local Businesses to Engage Customers Online Via Text

Local businesses can now interact more meaningfully with customers through text, converting online interactions into in-person visits more easily Podium, the leading customer communication platform for local businesses, today announced the launch of Podium Webchat, a new service that enables businesses to convert website visitors into customers by taking the conversation offline to a more convenient channel: text message. Empowering consumers to text a business from its own website allows both the consumer and the…