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Quality Monitoring

CXM Recording & Quality Monitoring Announces General Availability of Version 6 Software Release

CXM Version 6 Software Release Delivers Workforce Optimization Solutions and Call Recording for Contact Centers & Business of all sizes CXM Recording & Quality Monitoring, an industry leader in Call Recording & Workforce Optimization solutions announced the release of CXM Version 6 for the CXM Software Suite of applications. This new software version includes significant enhancements to User Interface (UI) and underlying architecture. Delivering a world-class User Experience (UX), with ease of use in mind…

Verint Offers Analytics to Help Customers Gain Improved COVID-19 Visibility

Verint Systems Inc., The Customer Engagement Company, announced it is providing a Covid-19 rapid response effort to complement its Interaction Analytics solution for organizations needing immediate and ongoing insight into Covid-19 impacts on customers and employees now mostly working from home. “This is a challenging time for everyone--employees, businesses and citizens” “This is a challenging time for everyone--employees, businesses and citizens,” says Verint’s Nancy Treaster, SVP and general manager, strategic…