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Qualtrics

Qualtrics Strengthens Video Feedback Capabilities with Enhanced Voxpopme Integration

New enhancements, enabled by the Qualtrics Developer Platform, integrate Voxpopme's video visualization widget directly into Qualtrics dashboards, giving businesses the ability to access quantitative and qualitative feedback data side-by-side on one system to obtain deeper experience insights Qualtrics, the leader in customer experience and creator of the experience management category, announced enhancements to their Voxpopme integration, empowering customers to easily capture video feedback that directly integrates into…

Southwest Gas Corporation Chooses Qualtrics EmployeeXM and CoreXM

Qualtrics, the leader in customer experience and creator of the experience management category, today announced that Southwest Gas Corporation has selected Qualtrics EmployeeXM and CoreXM. EmployeeXM empowers organizations to close experience gaps by gathering feedback across the entire employee lifecycle. With a people science-backed approach, EmployeeXM automatically identifies the actions HR leaders and managers can take to drive strategic transformation and improve the everyday experiences of employees that deliver…

How Brands can Build Trust in the Middle of a Crisis

Ten seconds. Sometimes that’s all you get. That’s how long some people spend pondering a purchasing decision before pulling the trigger. Even under normal circumstances, making an impression in that timeframe can be a challenge. Brand loyalty doesn’t happen during 10-second snap decisions. Loyalty is built, instead, on powerful, positive experiences and feelings that help customers know upon whom they can rely. A global pandemic can make it difficult for businesses—both large and small—to provide those unforgettable…

Qualtrics Introduces Contact Tracing Solution to Help State and Local Governments Control the Spread of COVID-19

The new solution automates an otherwise complicated and time-consuming manual process, allowing health officials to trace the spread of the virus more quickly so they can protect the health and safety of their communities The City of Houston, fourth most populous city in the US, is leveraging the Qualtrics solution to monitor infected individuals and contain the spread of COVID-19 Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced they are releasing a contact…

The Association of State and Territorial Health Officials Chooses Qualtrics CoreXM

Qualtrics, the leader in customer experience and creator of the experience management category, today announced that The Association of State and Territorial Health Officials has selected Qualtrics CoreXM. Marketing Technology News: Nielsen Advances Shopper Research With Extreme Reality And Gaming Technolog CoreXM is the foundation of experience management and the most complete and trusted insight solution on the market. Organizations can start their XM journey using CoreXM to tap into the right listening channels,…

Burger King Chooses Qualtrics CoreXM

Qualtrics, the leader in customer experience and creator of the experience management category, announced that Burger King has selected Qualtrics CoreXM. Marketing Technology News: AT&T Selects Salesforce to Accelerate its Customer Experience Vision CoreXM is the foundation of experience management and the most complete and trusted insight solution on the market. Organizations can start their XM journey using CoreXM to tap into the right listening channels, gather critical insights, and enable real-time action.…

Qualtrics Hires Chief Industry Advisor for Technology, Media, and Telecommunications to Help Organizations Drive Business Impact with…

Tech veteran Jesse Purewal will define and shape the experience management vision and strategy with organizations across these industries to drive business impact by leveraging the XM Platform Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced the appointment of tech industry expert Jesse Purewal, the new Chief Industry Advisor for the Technology, Media, and Telecommunications Industries team. Jesse is responsible for shaping the XM vision with…

Marketing’s Role in Digital Transformation: Why Sales Owns the Last Mile

It’s Not the Buyer Journey, It’s the Customer Journey. This is the last in a series of articles on the largest change to Marketing since the rise of the internet. We are now facing the last mile of relationship transformation between buyers and sellers that began with broad access to digital content. Marketing has been at the forefront of this change - first in creating digital experiences with the content on the web and email and eventually tying those digital channels together using Marketing Automation. Marketers are…

Explosive Demand for Virtual Event Communities Creates Opportunity for Bevy to Lead Category Innovation

Leading brands are using Bevy to transform their Community and Field Marketing programs into a low-cost, revenue-efficient way to drive business impact and generate growth during the COVID-19 pandemic. Bevy, the only enterprise grade Customer-to-Customer (C2C) platform, announced a $15MM Series B investment led by global venture capital firm Accel, with participation from existing investors Ryan Smith (co-founder and CEO, Qualtrics), and Upfront Ventures. A recent study revealed that nearly 80% of founders reported…

nThrive Chooses Qualtrics

Qualtrics, the leader in customer experience and creator of the experience management category, announced that nThrive has selected Qualtrics. CustomerXM allows companies to predict, deliver, measure, and respond specifically to customer needs, in order to improve the customer experience and impact key business outcomes such as customer lifetime value, acquisition, and retention. Marketing Technology News: Passageways Introduces Native Zoom Integration With OnBoard Qualtrics, the leader in customer experience and…

Qualtrics Announces Powerful New Capabilities to Help Move Brands Beyond Measurement To Cultures That Take Decisive Action To Close…

The world's leading enterprises, and the XM industry's premier partner ecosystem, are building and integrating their experience management programs on Qualtrics' powerful system of action New capabilities help businesses actively support customers and employees by gathering feedback through advanced listening channels, gain deeper insights faster through intelligent analytics, and upgrade workflows that generate actionable recommendations Qualtrics, the leader in customer experience and creator of the experience management…

Stella Connect and Qualtrics Ink Strategic Partnership

Joint solution builds world’s best platform for unlocking the potential and performance of contact center teams Stella Connect, a disruptive, VC-backed provider of SaaS contact center Quality Assurance and Performance Management solutions, announced today that it has entered into a strategic relationship with Qualtrics, creator of the experience management category. With this collaboration, the two companies will provide a seamless workflow for driving agent engagement and performance to help enhance the customer…

New Qualtrics Study Finds 2 out of 3 Americans Say They are Not Comfortable Returning to the Workplace Right Now

Qualtrics' Return to Work & Back to Business study reveals what customers and employees want to see happen before they feel confident re-entering public life, including attending live events, dining at a restaurant, and even voting at a polling station Qualtrics, the leader in customer experience and creator of the experience management category, announced its Return to Work & Back to Business Study, which found the majority of workers are uncomfortable going back to the workplace right now. As government and…

Qualtrics Launches Solutions to Help Organizations Know When to Transition Employees Back to the Workplace

Return to Work and Back to Business are solutions that help organizations confidently understand the beliefs, feelings, and sentiments of their employees and customers when making critical decisions to reopen workplaces and businesses Qualtrics, the leader in customer experience and the creator of the experience management category, announced four new solutions to help organizations determine the right way to transition employees back to the workplace and ensure customer confidence as they reopen businesses. The solutions…

Qualtrics Launches its COVID-19 Assessment, Testing, and Case Management for the State of Nebraska

Statewide assessment will help prioritize those who need COVID-19 tests, schedule test appointments, and manage the spread of the virus Qualtrics, the leader in customer experience and creator of the experience management category, announced that the State of Nebraska will leverage its COVID-19 Assessment, Testing, and Case Management Solution. The online assessment provides the ability to screen residents based on risk, prioritize who needs to be tested, route those individuals to testing sites, and manage the spread of…

Qualtrics Announces Instant Customer Feedback, a New Amazon Business Prime Benefit, Powered by Delighted

Collaboration between Delighted, a Qualtrics company, and Amazon Business empowers organizations of all sizes to listen, understand, and act on customer feedback in real-time Qualtrics, the leader in customer experience and creator of the experience management category, today announced a collaboration between Delighted, a Qualtrics company, and Amazon Business. Powered by Delighted, Instant Customer Feedback is a free, new benefit for Amazon Business customers with an eligible Business Prime membership. Organizations can…

Qualtrics Partner Network Doubles to Over 200 Global Companies to Empower Organizations with Experience Management Solutions that Deliver…

Bain & Company, Deloitte Digital, EY, and Reputation.com win this year's Qualtrics Partner of the Year Awards, in celebration of their work to helping companies around the world navigate and respond to key business challenges Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced that the Qualtrics Partner Network (QPN) has expanded to over 200 global member companies within its second year.  QPN partners are now integral to driving breakthrough business…

Qualtrics Receives Top Scores in Current Offering Category in Employee Experience Management Platforms Report by Independent Research Firm

Qualtrics EmployeeXM named a Leader in Forrester report and receives a Differentiated rating across seven criteria Qualtrics, the creator of the experience management category, announced that it has been named a leader in Forrester's report – The Forrester New Wave: EX Management Platforms for Large Enterprises, Q1 2020. Qualtrics is the only Leader who received a Differentiated rating in seven of ten criteria. Marketing Technology News: Over 50,000 Visitors Turn to Virtual Exhibition Platform "Forrester's…

VARIDESK Chooses Qualtrics CoreXM to Gain Greater Insights into Experiences that Impact their Business

Qualtrics, the leader in customer experience and creator of the experience management category, announced that VARIDESK has selected Qualtrics CoreXM™ to gain deeper insights into experiences that impact their business. Marketing Technology News: Zix Corporation Adds Marcy Campbell to Board of Directors CoreXM is the foundation of experience management and the most complete and trusted insight solution on the market. Organizations can start their XM journey using CoreXM to tap into the right listening channels, gather…

Zendesk Expands Sunshine CRM Platform to Deliver Complete View of the Customer

New functionality and integrations with AWS and Workato enable companies to build differentiated experiences Zendesk, Inc. announced new functionality for its open and flexible CRM platform Zendesk Sunshine that lets companies connect and understand all their customer data. These capabilities built on Amazon Web Services (AWS) help companies boost agent productivity and personalize customer experiences with a complete view of their customers’ activity across systems. “Modern enterprises need to move fast and need not…