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Qualtrics

Qualtrics BrandXM Unlocks New Capabilities to Transform How Companies Deliver on their Brand Promise

New enhancements to BrandXM provide opportunities for businesses to monitor key touch points along the consumer journey, integrate online study panels for faster insights, and access complementary data sets to maximize marketing investments Qualtrics, the leader in customer experience and creator of the experience management category, announced new capabilities to BrandXM™, the industry-leading solution that provides a single system of action to help organizations take control of how consumers experience their brand. New…

Nitro Research Shows Impact of Document Challenges on Employee Satisfaction and Customer Experience

Only 3% of Knowledge Workers Are Happy with Document Management at Their Companies Nitro, a global company specializing in document productivity solutions, announced the findings of industry-first research that provides a global view of the state of document processes today within enterprises. Partnering with global research and customer experience firm Qualtrics, Nitro evaluated the current state of document workflows and tools across the organization, the challenges with paper-based processes, and the impact on employee…

Miami-Dade County Uses Qualtrics to Deliver Award-Winning Experiences for County Residents

The Most Populated County in Florida Used Qualtrics Customerxm to Build the New Miamidade.Gov Website, Boost Efficiency and Improve Citizen Satisfaction with County Services by Closing Feedback Loops, and Improve Perception of the County's Responsiveness. Qualtrics, the leader in customer experience and creator of the experience management category, announced that Miami-Dade County, a Qualtrics customer, received first place in an industry-leading award for its initiatives using technology to drive more impactful…

Hall & Partners Announces Partnership with Qualtrics to Help Organizations Transform their Brand Experience

The Collaboration Brings Hall & Partners' Industry-Leading Strategic Brand Consulting Services Together with Qualtrics BrandXM to Redefine Brand Experience Management Hall & Partners, a leading global brand strategy consulting agency, announced they are partnering with Qualtrics, the leader in customer experience and creator of the experience management category, to build a global delivery and advisory service that transform organizations' brand experience for their customers and other stakeholders. By joining the…

Qualtrics Announces Significant Expansion of the Qualtrics Developer Platform, Extending Its Reach Into 10 Additional Categories

The Qualtrics Developer Platform Is a Core Element of the Qualtrics Partner Network, Providing Best-In-Class Capabilities in More Than 20 Total Categories Including Voice Analytics, User Research, Online Reputation Management, and Community Among Many Others Qualtrics, the leader in customer experience and creator of the experience management category, announced that the Qualtrics Developer Platform (QDP), leveraging the expertise of the Qualtrics Partner Network (QPN), has extended its reach into 10 additional categories…

Total Economic Impact Study for Qualtrics CustomerXM Shows Over 630 Percent Return on Investment over Three Years

Conducted by an Independent Consulting Firm, the Study Demonstrates How CustomerXM Enabled Organizations to Generate Bottom Line Business Outcomes Qualtrics, the leader in customer experience and creator of the experience management category, released its Total Economic Impact study, conducted by Forrester Consulting, quantifying the benefits and returns of Qualtrics CustomerXM. The study concluded that a composite organization based on interviewed Qualtrics customers saw a return on investment of 633 percent over three…

Qualtrics Launches CoreXM, the Most Advanced Enterprise Insight Platform and the Foundation of Experience Management

CoreXM Unlocks Powerful Solutions to Help Experience Management Professionals Analyze Vast Amounts of Experience Data (X-Data), Improve Feedback Quality, and Take Action on Insights in Real-Time Qualtrics, the leader in customer experience and creator of the experience management category, launched CoreXM, the industry-leading insight solution and foundation of experience management (XM). CoreXM encapsulates all the innovative capabilities previously found in Qualtrics Research Core™ while adding groundbreaking…

Qualtrics Introduces New Capabilities to turn Feedback into Conversations

Leveraging the Power of AI, New Smart Conversations Allow Organizations to Gain Greater Insights into Experience Data Qualtrics, the leader in experience management, announced Smart Conversations, a new way of gaining insights through artificial intelligence (AI) powered feedback flows. Built directly into the Qualtrics XM Platform, organizations can now make feedback more personalized and actionable with conversational experiences created by real-time topic and sentiment analysis from open text comments. Traditional…

Qualtrics Adds Powerful Enhancements to Conjoint XM Solution

Self-Service Conjoint Tools Allow Insights Professionals to Predict Customer Preferences and Optimize Product and Packaging Decisions Qualtrics, the leader in experience management, announced broad feature enhancements to its groundbreaking Conjoint XM solution, which empowers companies to identify what features are most important to a customer when buying a product or service. The Qualtrics Conjoint XM solution scientifically identifies preferences that consumers have for different features by automating the testing…

Leading Communications Provider Leverages Qualtrics to Power Its Global Customer Experience Program

Qualtrics CustomerXM enables global technology company to further its customer-first culture through actionable customer insights Qualtrics, the leader in experience management, announced that CenturyLink, one of the largest technology providers to global enterprise customers, is leveraging Qualtrics CustomerXM to power its global customer experience (CX) programs. CenturyLink uses CustomerXM to turn customer interactions into meaningful insights wherever their customers are, including email, phone, SMS, chat, web, social…

Qualtrics Ranked Top 10 Most Innovative Company in 2019 GRIT Report

Qualtrics Named as a Leader in Every Category Including Data and Analytics, Technology, and Qualitative Research Qualtrics, the leader in experience management, was named one of the top 10 most innovative companies in the 2019 Greenbook Research Industry Trends (GRIT) report. In recognition of its innovative technology, Qualtrics ranked No. 8 on the Top 50 list traditionally dominated by research agencies and consultancies. The experience management company was also named a leader in every subcategory including…

Qualtrics Announces New Survey Programming Capabilities to Accelerate Modern Research

New APIs Allow Insights Professionals and Research Agencies to Spend Less Time Designing Surveys, and More Time on Deriving Insights That Matter Qualtrics, the leader in experience management, announced the addition of API driven survey programming capabilities to Qualtrics Research Core™ - its market-leading insights platform. The new capabilities allow insights professionals and research agencies to automate the creation and launch of even the most complicated research projects, allowing them to spend less time…

Qualtrics Ranked #1 Enterprise Leader for Customer Experience and Employee Experience in Industry-Leading Product Ranking

Rankings based on customer reviews and aggregated online data in G2 Grid Reports Qualtrics, the leader in experience management, announced that it was named the top enterprise leader in the most recent G2 Grid Report for Customer Experience and Employee Experience. Its Research Core product was rated in the top 3 in its category. Qualtrics is the only experience management company listed as a leader in multiple categories. G2 releases Grid and Index Reports that rank products based on reviews gathered from its community,…

Qualtrics CustomerXM Sees Record Growth As World’s Leading Brands Select Qualtrics to Deliver Breakthrough Experiences

Qualtrics Partner Network (QPN) Expands to More Than 120 Members and 300 Certified Consultants to Help Organizations Close Experience Gaps Qualtrics, the leader in experience management, announced that Qualtrics CustomerXM grew at more than 75 percent year-over-year with more than 450 of the world's largest companies now using Qualtrics to power their customer experience (CX) programs. Brands using Qualtrics to fuel their CX programs include: American Express, Bank of Ireland, BMW, DISH Network, Volkswagen Australia, Dun…

Qualtrics Announces New XM Integration with Adobe Experience Platform Launch

New Qualtrics Extension Helps Organizations Using Adobe Experience Platform Launch Create and Deploy Feedback Intercepts Across All Their Digital Properties Qualtrics, the leader in experience management, announced a new XM Integration with Adobe Experience Platform Launch to help organizations deliver breakthrough customer experiences (CX) at scale, and faster than ever. With the Qualtrics extension for Experience Platform Launch, customers can quickly create and deploy feedback intercepts across all their digital…

SAP Paves the Path to Create Outcome-based Intelligent Enterprises With Experience Management (XM)

SAP Announces 10 New SAP Qualtrics Offerings Apple and SAP Enable Easy Integration of Machine Learning with Native Apps for Enterprise SAP SE ushered in a new era in the way consumers and enterprises interact with each other. Just three months after completing its acquisition of Qualtrics, SAP has rolled out 10 new offerings that combine experience data (X-data) with operational data (O-data) to measure and improve the four core experiences of business — customer, employee, product and brand. The rollout of this system…

Thrive Global, SAP, and Qualtrics Launch The Thrive XM Index

A Groundbreaking Tool to Measure How People Experience Directly Connects to Business Performance Thrive Global, SAP, and Qualtrics are announcing the launch of the Thrive XM Index, a groundbreaking new diagnostic tool. The Index will measure and recognize the world’s leading companies who deliver a meaningful people experience coupled with strong business performance. "The employee experience is the number one driver of sustainable success,” said Arianna Huffington, Founder and CEO of Thrive Global. “But until now,…

Qualtrics Expands on Largest Benchmark Library for Experience Management with Addition of Industry-Leading XM Benchmarks and Custom Market…

Customers Can Easily Access Customer and Employee Experience Benchmarks from NPS Prism, a New Benchmarking Venture from Bain & Company, IBM Kenexa Worldnorms, Walker, and the XM Institute Qualtrics, the leader in experience management, announced that customers using Qualtrics CustomerXM and EmployeeXM now have access to XM Benchmarks and custom market research from the world's leading providers, including NPS Prism, a new benchmarking venture from Bain & Company, IBM Kenexa WorldNorms, Walker and the XM Institute.…

Qualtrics Empowers Companies to Take Control of Brand Strategy

Qualtrics Brand Tracking Provides Prescriptive Actions for Brand Strategy Based on the Industry Leading Qualtrics Experience Management Platform Qualtrics, the leader in experience management, announced the launch of Qualtrics Brand Tracking, a breakthrough brand monitoring solution on the Qualtrics XM Platform that promises to transform how companies manage their brand strategy across their organization. Built on the Qualtrics Experience Management (XM) Platform, Brand Tracking integrates with Qualtrics customer,…

Qualtrics Announces New Industry-Leading Data Privacy and Governance Capabilities

New Capabilities Are Prompting Enterprises to Standardize on the Qualtrics XM Platform for Industry Leading Data Privacy, Security, Compliance, and Governance Qualtrics, the leader in Experience Management, announced a new suite of industry-leading data protection and governance capabilities to help organizations comply with the latest global data protection and security policies. XM Controls will allow XM program managers to manage users, permissions, data, compliance, security and costs as they build Customer, Employee,…