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JAL Works with Accenture to Pilot Artificial Intelligence-Enhanced Airport Service

Introduces Voice Recognition Service to Speed up and Improve Check-In Experiences at Counters in the Narita and Haneda Airports Japan Airlines is working with Accenture on a new service that applies artificial intelligence (AI) to answer passenger requests at the airline’s check-in counters. The service assesses what check-in counter agents are saying to passengers and then pushes relevant information to the agents’ tablets in near real-time, which includes additional relevant information tailored to the individual’s…