Lucidworks, the provider of the Connected Experience Cloud, was named as a Visionary in the March 2021 Gartner Magic Quadrant for Insight Engines, one of the world’s leading independent technology research and advisory firms.
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“Organizations are struggling to connect users with relevant information in their moment of need across all digital channels,” said Will Hayes, CEO, Lucidworks. “Lucidworks Connected Experience Cloud delivers great digital experiences for employees and customers, and connects insights from both throughout the entire enterprise. We believe being recognized as a Visionary demonstrates our ability to drive end-to-end journeys and turn insights into actions.”
Brands such as Lenovo, Morgan Stanley, and SAS rely on Lucidworks to power omnichannel personalization for employees and customers. For example, with Fusion, Lenovo saw conversions increase by 35 percent after they began capturing customer signals and applying those insights to their business. Lucidworks also saw another customer, a major home goods retailer, deploy Fusion’s out-of-the-box ML to improve their digital experience, resulting in $200 million in organic annual growth.
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