Robotic Process Automation

Self-service automation and secure, compliant capabilities have become mission-critical for modern call centers Zappix, the leading Visual IVR and self-service customer service provider, and Fonative, the compliant communications company, have teamed up to provide more new services that contact centers need today. As contact centers face the challenges of COVID-19, as well as increasing security requirements from legislation and regulations, Zappix and Fonative capabilities have quickly become a top priority for modern…

Raising the bar and taking intelligent automation to the next level, Blue Prism is upskilling its digital workforce with new capabilities to deliver greater value. With new innovations such as Decipher IDP, Blue Prism DX e-commerce capabilities, and overall platform improvements, the digital workforce of the future is here now, enabling enterprises to drive greater operational efficiencies through automation. "We're on a mission to make work smarter and more productive, to free people to do great things—taking them to a…

Infosys, a global leader in next-generation digital services and consulting, announced the launch of AI-driven ‘Cognitive Email Workbench’ solution that gives enterprises the ability to augment query management and scale their helpdesk operations, significantly enhancing productivity and customer satisfaction. To develop this solution, Infosys leveraged its partnership with Blue Prism, a leading Robotic Process Automation (RPA) provider and a strategic partner. Infosys and Blue Prism joined hands in 2017 to help enterprises…

Hyland, a leading content services provider, announced its acquisition of Another Monday, German-based robotic process automation (RPA) software developer. The addition of a feature-rich, end-to-end RPA software solution that is highly configurable extends Hyland's process automation capabilities and strengthens its content services product portfolio. Another Monday was positioned as a Visionary by Gartner in the Magic Quadrant for Robotic Process Automation Software 2019. Its four complementary software products will…

Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced it has been named a Visionary in the Gartner Magic Quadrant for Robotic Process Automation for the second consecutive year. Marketing Technology News: Pointillist Launches Customer Journey Analytics and Orchestration Platform In the report, Gartner evaluated 16 RPA enterprise vendors based on their completeness of vision and ability to execute. According to Gartner, "RPA automates repetitive human…

Integrations empower customers to leverage AWS with the UiPath Hyperautomation Platform UiPath, a leading enterprise Robotic Process Automation (RPA) software company, announced it has integrated its end-to-end platform for hyperautomation with enterprise-ready cloud infrastructure, cloud applications, and artificial intelligence (AI) solutions from Amazon Web Services (AWS). By integrating with Amazon Textract, Amazon Rekognition, and Amazon Connect, the UiPath Platform can boost employee productivity, enhance customer…

Launches new contact center solutions, Private Bot Store, and SaaS buying experience to further democratize RPA within the enterprise Delivers 1 million RPA courses through Automation Anywhere University Automation Anywhere, a global leader in Robotic Process Automation (RPA) announced new capabilities for its world's leading digital workforce platform to make businesses more resilient. The announcement was made at the company's Imagine Digital online conference – the industry's largest gathering of RPA minds and…

Nearly 300,000 developers and students in India will be trained to complete one million RPA courses over the next two years Automation Anywhere, a global leader in Robotic Process Automation (RPA), announced that it has signed a two-year agreement with NASSCOM FutureSkills to train more than 300,000 developers, partners and students across India to complete one million RPA courses through Automation Anywhere University (AAU), the company’s education and certification division. As part of the agreement NASSCOM, the…

 Executes on its vision of A Robot for Every Person, announces availability of UiPath Automation Cloud to enable rapid time to automation and easy scalability Executing on its vision of A Robot for Every Person, UiPath, the leading enterprise Robotic Process Automation (RPA) software company, today delivered an end-to-end hyperautomation platform as unveiled at its October 2019 FORWARD III event. With new capabilities that support every phase of the automation lifecycle and deployment options that give organizations…

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from ASAPP (Customer Experience), Freshworks (CRM), SDL (Content), KMS Lighthouse (Customer Experience Management), Deloitte (Process Automation). AI in CX Management: ASAPP Scoops $185 Million Funding to Secure CX Innovations AI in Customer Experience: ASAPP Scoops $185 Million Funding to Secure CX Innovations. Leading AI research firm, ASAPP is taking rapid strides in the field of…

Cloud-based RPA streamlines automation of document-centric processes Automation Anywhere, a global leader in Robotic Process Automation (RPA) advanced IQ Bot – the world's only web-based, cloud-native intelligent document processing (IDP) solution –  with flexibility in cloud-based deployments to help organizations respond to the global COVID-19 crisis. As the pandemic has impacted healthcare and government workers on the front line, organizations worldwide are realizing the full potential of document processing via…

Only Vendor with Top Scores across Portfolio Mix, Product Capability, and Monitoring and Improvement Kofax®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business processes, today announces it has been named the No. 1 vendor for Market Impact in Everest Group’s Intelligent Document Processing (IDP) Products PEAK Matrix® Assessment 2020, as well as the only vendor to receive top scores across the Portfolio Mix, Product Capability, and Monitoring and Improvement categories. This is…

"Conversations with Kryon" series episode explores the crucial role of automation in today's turbulent business operations landscape Kryon, the leading full-cycle automation solution provider known for its customer-centric approach to robotic process automation (RPA) and process discovery, announces a webinar featuring research firm Everest Group. The discussion entitled "The Critical Role of Automation in Today's New Normal" is a part of Kryon's ongoing "Conversations with Kryon" series. This interactive Q&A session…

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Magento, TapClicks, UiPath, Opera, Atos, and Nintex. Magento Commerce is Making AI the New Normal in E-Commerce Magento users can deploy AI-based automation and intelligence to help consumers choose the most relevant products throughout the shopping journey, ensuring they buy what they really need. AI-based product recommendation from Magento e-commerce-building platform helps to…

UiPath fuses industry-leading, end-to-end hyperautomation platform with the ServiceNow Now Platform and products to help enterprises become digital businesses faster UiPath, the leading enterprise Robotic Process Automation (RPA) software company, today announced an integration with ServiceNow to extend the value of automation across the enterprise. Leveraging the companies’ deep and dynamic integration to easily and securely automate complete and complex workflows in and around ServiceNow, UiPath and ServiceNow enable…

CX experts highlight ways to gain a competitive advantage in this unpredictable environment caused by the pandemic COVID-19 has hit us fast and furiously in 2020. A general lack of preparedness in customer care has revealed each industry's weaknesses and vulnerabilities. Every vertical market has its unique challenges, but the concerns that are universal for all include lack of bandwidth, secured networks, and reliability. In this volatile and unpredictable environment, our global customer experience team will weigh in on…

Jacada is one of only two vendors to be included in the Everest Group Peak Matrix assessments for both #RPA (2019) and #IVA (2020). Read on to find out why IVA and RPA are essential to accelerate digital transformation and intelligent automation initiatives As organizations seek to boost digital customer engagement and automate as much of their business operations as possible, the convergence of RPA and IVA has arrived and Jacada is leading the charge. Everest Group's latest research acknowledges Jacada's strength in…

Data gathered by InsideBitcoins.com indicates that about 38% of organizations are planning to integrate blockchain solutions into their operations in 2020. From the data, 15% of the enterprises will adopt blockchain solutions on a large scale while 23% will have moderate operations. Blockchain technology gaining popularity In the course of this year, entities also plan to adopt the Public cloud at 79% with 72% of organizations going for Artificial intelligence (AI) and machine learning. Organizations also plan to…

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from TCS,  CustomerGauge, CalAmp, Melrose Labs, Audian, SRAX, Inc., and Automation Anywhere. TCS Named a Leader in 2020 Gartner Magic Quadrant for Managed Workplace Services, Asia/Pacific Tata Consultancy Services, a leading global IT services, consulting and business solutions organization, has been named a Leader in the Gartner Magic Quadrant for Managed Workplace Services, Asia/Pacific.…

Driving a new standard for securing software bots in the age of Covid-19 Automation Anywhere, a global leader in Robotic Process Automation (RPA), announced the launch of Bot Security, the industry's first security program to set the standard for securing software bots that enable business continuity. The magnitude of the coronavirus (Covid-19) outbreak has organizations around the world looking to technologies like RPA and intelligent automation to help mitigate disruptions and advance public health, keep global…