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Salesforce

PROLIFIQ CRUSH Added to Salesforce AppExchange COVID-19 Resources for Businesses as Work Remotely Resource

The central hub of solutions and resources helps customers respond to the needs of their employees, customers and community during COVID-19 PROLIFIQ announced PROLIFIQ CRUSH has been added as a Work Remotely resource to the COVID-19 Resources for Business page on AppExchange, a dedicated resource page designed to help customers navigate this challenging time. As strategies shift to a more virtual world, it can be difficult to collaborate and grow relationships with customers. Businesses have suddenly been challenged with…

RainFocus Selects OpFocus to Build Strategic Sales and Marketing System using Salesforce and the Demand Unit Waterfall®

Ensures Sales/Marketing Alignment, Achieves Record-Breaking 135 Percent CARR Growth and 140 Percent Net Customer Retention OpFocus, a leading Salesforce implementation consultancy for SaaS companies, today announced that RainFocus engaged it to build a new sales and marketing system. By implementing the SiriusDecisions Demand Unit Waterfall within Salesforce, and integrating it with Pardot and Terminus, OpFocus helped the events marketing company accelerate strategic growth. RainFocus’ sales and marketing teams are fully…

Avionos Offers Salesforce Development and Marketing Support Through New Avionos Operate Service

Avionos Operate gives clients 24x7 digital support with a team of Salesforce platform experts to accelerate business outcomes Avionos, which designs and implements digital commerce and marketing solutions, recently announced the launch of its new Avionos Operate service, a virtual, digital service offering that provides 24x7x365 support for Salesforce solutions development and integrated marketing operations. Avionos Operate ensures risk remediation, business continuity, stability, and growth for organizations, which is…

Conversica Expands Its Sales and Customer Support in Latin America by Partnering with Nectia Cloud Solutions

Conversica, Inc., the leader in Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale, announced today that it has formalized a reseller agreement with Nectia Cloud Solutions, a premier partner in Latin America and the number-one Salesforce partner in Chile. As part of this partnership, Nectia Cloud Solutions has committed resources to an entirely new business unit, Predict-IA, which is dedicated to Artificial Intelligence solutions in the cloud. Predict-IA will provide direct…

Salesforce Rival Freshworks Fuels IPO Rumors; Taps SaaS Veteran Tyler Sloat as CFO

Freshworks is fueling its IPO ambition in 2020, after announcing a very encouraging annual revenue numbers. The Freshworks IPO moment remains the most-awaited MarTech event -- and longer it waits, stronger the speculations about Freshworks ongoing funding plans get. Maybe that’s why, to attract investors through IPO, Freshworks has announced a new CFO, when companies are actually dropping their hiring and headhunting strategies. In February, the company had acquired AnswerIQ. The company, which is known for its…

Axonius Appoints Former Salesforce EVP and GM of Platform Anne DelSanto to its Board of Directors

With more than three decades of experience driving growth for technology companies, DelSanto will be key to accelerating demand and customer success Axonius, the cybersecurity asset management company, announced it has welcomed Anne DelSanto to its Board of Directors, its first female and independent board member. Anne brings more than 30 years of experience helping to drive growth and customer success to Axonius at a time when the company is already experiencing massive demand. The company announced a $58M Series C…

Announcing ScreenMeet Live: Voice, Video Chat and Screen Sharing to Empower Brands to Recreate Face-to-Face Customer Support Activities…

Agents at enterprises deploying ScreenMeet Live can seamlessly escalate text chat sessions with customers on desktop and mobile to voice, video chat and screen share directly from within their CRM, with no download for the customer ScreenMeet announced today the release of ScreenMeet Live, a suite of instantly available, browser-based, remote customer engagement tools helping retail and consumer services brands to transition their face-to-face, personalized shopping and customer support services to an online environment.…

Genesys Expands Executive Team with Proven SaaS Executives

Company adds new chief people officer Eva Majercsik and bolsters Multicloud Solutions with John Hernandez as Genesys Engage SVP/GM and Raj Patel as SVP of cloud engineering and operations Genesys, the global leader in cloud customer experience and contact center solutions, today announced three strategic additions to its executive team, including Eva Majercsik as chief people officer (CPO). To strengthen its Multicloud Solutions business unit, the company also named John Hernandez as senior vice president and general…

FairWarning Provides Free 45-Days of Activity Monitoring for Salesforce

FairWarning’s Turnkey Solution Helps Navigate the Challenges of COVID-19 by Protecting At-Risk Data and Identifying Insider Threats FairWarning, the proven leader in protecting the privacy of people and organizations by securing their most sensitive data, is now providing its platform for enhanced Salesforce data security and governance controls free for 45 days. By extending its turnkey solution for free, FairWarning is seeking to help organizations navigate the challenges of COVID-19 through the monitoring of remote…

U.S. Enterprises Seek Service Providers to Keep Up to Date with Salesforce

ISG Provider Lens report sees many U.S. companies lacking the expertise or capacity to implement and consolidate Salesforce products U.S. enterprises are looking for service providers to help them keep up with frequent updates of Salesforce products, according to a new report published by Information Services Group (ISG), a leading global technology research and advisory firm. The 2020 ISG Provider Lens™ Salesforce Ecosystem Report for the U.S. finds many U.S. enterprises seeking service providers to assist them with…

RollWorks Democratizes Access to ABM with New Packaging and Pricing

Packages for the RollWorks Account-Based Platform start at $975 per month to offer accessibility and flexibility for all marketing and sales teams RollWorks, a division of NextRoll, Inc., announced four new packages to make the RollWorks Account-Based Platform accessible to organizations large and small—from those with best-in-class ABM programs to those just beginning their exploration of account-based strategies. The Starter package beginning at $975 per month gives customers the ability to identify the thousands of…

PepUp Tech Announces Virtual Accelerated Salesforce Training Programs for Displaced and Underserved Workers

Company Launches Fundraising Initiative; Goal of Adding 1,500 Trailblazers into the Salesforce Ecosystem PepUp Tech, a nonprofit organization dedicated to increasing the number of underrepresented people in tech, announced its accelerated training program for displaced workers. The program is designed to provide skill advancement opportunities to individuals whose employment prospects have been negatively affected due to the COVID-19 epidemic as well as members of underserved communities. Marketing Technology News: V12…

Box, ComplianceQuest and USDM Life Sciences Partner to Launch Unify Compliance Cloud

An innovative quality and regulatory documentation suite designed for life sciences businesses to enable visibility of total quality and regulatory documentation management and compliance across the value chain USDM Life Sciences, a premier consulting firm driving digital transformation and innovation in technology and compliance, announces a new managed service to improve quality management for regulated companies, Unify Compliance Cloud. Powered by a best-in-class trio of alliances – Box, ComplianceQuest, and USDM Life…

Tap Air Portugal Selects Talkdesk to Quickly Move Hundreds of Agents to Work From Home on Cloud Contact Center Solutions

Talkdesk’s flexible, scalable and reliable cloud solution displaces legacy on-premises solution for more than 200 TAP agents to ensure business continuity through the coronavirus crisis Talkdesk, Inc., the cloud contact center for innovative enterprises, today announced TAP Air Portugal, selected Talkdesk as its contact center solution. Portugal’s leading airline and one of the world’s top 10 fastest growing airlines with more than 16 million passengers in 2019, TAP replaced an inflexible and unreliable on-premises system…

SurveyMonkey Ranked No. 2 on G2 Best Software Companies in 2020

G2, the largest software marketplace and review platform, ranks SurveyMonkey as a Leader in nine categories including Enterprise Feedback Management and Survey Software SurveyMonkey, a leading global survey software company, announced it was ranked No. 2 on G2’s Best Software Companies in 2020. SurveyMonkey consistently ranks as a Leader in G2’s quarterly reports, earning the highest overall G2 score in both Enterprise Feedback Management and Survey Software categories in the Spring 2020 Grid Report. SurveyMonkey also ranks…

Utah Healthcare Company Builds COVID-19 Tracker in One Day to Assure theHealth and Safety of Thousands of Essential Workers, Patients

Chrysalis rapidly built an Emergency Response Center app using Skuid to track the spread of COVID-19 in their business and equip staff with real-time safety information Skuid, the #1 toolkit to accelerate custom Salesforce app design, development, and adoption, announced that one of its healthcare clients, Chrysalis, rapidly set up a HIPAA-compliant COVID-19 tracking application in one day using Skuid. Chrysalis serves people with intellectual disabilities and manages the care of more than 2,800 team members and 1,000…

Search Discovery Launches Salesforce Einstein Discovery + Tableau Accelerator

Search Discovery, a data transformation company, launches an Einstein+Tableau Accelerator to help clients rapidly integrate Einstein Discovery Predictions and Prescriptions into their Tableau dashboards. This technology combines the best of both platforms and finally answers the question of when to use Tableau vs. Einstein. The solution: Use the strengths of both! Our Accelerator program demonstrates that the platforms' benefits aren't mutually exclusive. Instead, the platforms are "better together." Search Discovery's…

GoDaddy Builds Coalition of Companies Including American Express, Nextdoor, PayPal, Salesforce, and Slack to Help Small Businesses Weather…

GoDaddy's Growing #OpenWeStand Movement Empowers Entrepreneurs by Marshalling Best in Class Resources and Assembling Supportive Community GoDaddy Inc., the company that empowers everyday entrepreneurs, announced that over 30 brands, including American Express, Nextdoor, PayPal, Salesforce, and Slack, have joined the company's growing #OpenWeStand movement. These companies are contributing resources, tools and insights to help sustain entrepreneurs and the small and microbusinesses they operate during this challenging…

MarTech Interview with Gadi Shamia, CEO at Replicant

"In the near future, we will see a more automatic and streamlined supply chain, where automation takes care of the majority of the process across all steps of the employee and customer journey." Hi Gadi, tell us about your journey and how you arrived at Replicant.ai. I got involved in the Contact Center space almost six years ago when I met the Founder and CEO of Talkdesk. Back then, most call centers were using on-premise software, but Talkdesk offered the only call center software that could run in a browser. I…

Zeotap launches Customer Intelligence Platform and Welcomes Salesforce Veteran as New Global CRO

The platform enables brands to connect and transform their first-party data into actionable customer intelligence zeotap announces the launch of its Customer Intelligence Platform (CIP) that enables brands to connect and transform their first-party data into actionable customer intelligence with activation available across the marketing ecosystem in more than a dozen countries. According to a BCG report on the Dividends of Digital Marketing Maturity, conducted with senior marketers of more than 200 global brands last year,…