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Salesforce

New Salesforce Research Reveals That Effective Use of Technology Will Help SMBs in India Pivot Through the COVID-19 Pandemic

30% of SMB respondents in India expect business to be as usual post the COVID-19 pandemic Meeting customer expectations and financial management and growth are the top challenges for Indian business growth currently and in the future Salesforce, the global leader in CRM, released its fourth edition of Small & Medium Business Trends Report capturing insights from Small and Medium Business owners and leaders worldwide. This research was conducted by The Harris Poll in two parts, with a study in March 2020 and a…

Centro Launches Email & SMS Workflow Steps to Create Customer Cadences and Series in Slack

Centro’s steps in Slack’s Workflow Builder allow teams to collaborate together on important customer communications, enriched with Salesforce data, without leaving Slack Centro, a shared inbox and Salesforce connector in Slack, announced its release of Email and SMS steps within Slack’s Workflow Builder. The steps allow sales and revenue teams to craft automated customer communications within Slack. The emails can be crafted and placed in a series so that no customer email or messaging is lost. If the customer doesn’t…

Okta and Salesforce Partner to Build Trust with Work.com

Okta, Inc., the leading independent provider of identity for the enterprise, and Salesforce, the global leader in CRM, at Okta Showcase, announced a partnership and new integration between the Okta Identity Cloud and Salesforce Work.com designed to help organizations and communities build trust with their employees and customers. Trusting the Technology Innovative, forward-looking organizations across every industry have long understood the importance of investing in technology to reduce costs, drive operational…

Salesforce Ventures Launches Second $100 Million Impact Fund

Salesforce, the global leader in CRM, announced its second Impact Fund from Salesforce Ventures, the company's global strategic investment arm. The new $100 million fund will accelerate the growth of cloud companies addressing some of today's most pressing needs including education and reskilling, climate action, diversity, equity and inclusion, and providing tech for nonprofits and foundations. "Now more than ever, we believe business can be a powerful platform for change. We must leverage technology and invest in…

Salesforce Partners With Deluxe On Season Five Of Small Business Revolution Series

Expanded alliance between the two companies sees Salesforce showcasing their passion for small businesses in upcoming season Deluxe, a Trusted Business Technology™ company, announced that Salesforce, the global leader in customer relationship management, has signed on to sponsor season five of the acclaimed Deluxe series Small Business Revolution. The two companies first came together in early 2019, when Deluxe enlisted Salesforce to accelerate the company’s go-to-market strategy and improve customer engagement. Now,…

Companies With Agile and Collaborative Customer Experience Programs Say They Demonstrated Financial Growth During Pandemic, Study Shows

SurveyMonkey research shows that 89% of surveyed C-level executives say that they are extremely invested in CX, and 87% of professionals say that their organization finds customer feedback holds more importance now than before COVID-19 SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, today shared the findings from its new report that examines the current state of customer experience (CX). The research identifies how prioritizing CX can help companies in…

XCentium Achieves Salesforce Master Navigator in B2B Commerce Cloud

XCentium, a full-service digital consultancy firm and a leader in the digital e-commerce industry, announced they have achieved the Salesforce specialized partner certification of Master Navigator in Salesforce Commerce Cloud. The Salesforce Partner Navigator program helps clients find the right partner for their Salesforce implementation by highlighting the products and industries each partner specializes in, as well as their level of expertise in those areas. Salesforce evaluates each of its partners based on a variety of…

Biggest Digital Holiday Season Ever Will Strain Shipping Capacity According to Salesforce Forecast

Global online holiday sales predicted to grow 30 percent year-over-year in a season shaped by the COVID-19 pandemic Up to 700 million packages face potential shipping delays as orders exceed shipping capacity by five percent Holiday shopping season to start early with 10 percent of Cyber Week sales pulled into October Companies offering buy online, pickup in store will grow digital revenue by an average of 90 percent over last holiday season Salesforce, the global leader in CRM, announced new consumer insights…

Salesforce Announces Work.com for Vaccines

Technology will help enable governments and healthcare organizations to manage vaccine operations, from patient registration and scheduling to inventory management and public health outreach The world is preparing to deliver one of the largest mass vaccination campaigns in human history, but managing the process of safely distributing effective COVID-19 vaccines to potentially billions of people will be extremely challenging. That's why Salesforce, the global leader in CRM, announced Work.com for Vaccines. Building on…

Okta Welcomes Susan St. Ledger as President, Worldwide Field Operations

Okta, Inc., the leading independent provider of identity for the enterprise, welcomes Susan St. Ledger as president of worldwide field operations. St. Ledger will join Okta’s executive management team and report to Todd McKinnon, CEO, and co-founder. St. Ledger will start at Okta on February 1, 2021 and Charles Race, Okta’s current president of worldwide field operations who is retiring, will continue to lead worldwide field operations until that date to ensure a smooth transition, as announced during Okta’s FY21 Q1 earnings…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Roundup covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI, and ML announcements from Salesforce (CRM), RingCentral (Unified Communications), Walmart (E-commerce), Amobee (Social), Nuance Communications (Intelligent Assistants). Salesforce Announces Digital 360 -Transforming Customer Engagement for the All-Digital, Work from Anywhere World Salesforce, the global leader in CRM, announced Digital 360, bringing together key components and new innovations in the…

Signavio Announces Signavio Process Intelligence for Salesforce on Salesforce AppExchange, to Help Map and Analyze Successful Sales Patterns

Signavio, a leading provider of business transformation solutions, today announced that Signavio Process Intelligence for Salesforce is now available on Salesforce AppExchange, giving businesses visibility across their entire sales cycle with its powerful process mining capabilities. Signavio’s integration with Salesforce enables organizations to understand and continuously refine the sales cycle, enabling more efficient selling, larger deals and improved closure rates. With Signavio Process Intelligence for Salesforce,…

Salesforce Announces Digital 360 -Transforming Customer Engagement for the All-Digital, Work from Anywhere World

Salesforce, the global leader in CRM, announced Digital 360, bringing together key components and new innovations in the Salesforce Customer 360 platform to help digital leaders transform their customer engagement and accelerate growth in the all-digital, work-from-anywhere world. Digital 360 is made stronger with expert services, a broad partner ecosystem, as well as new learning resources on Trailhead. New product innovations for Digital 360 include Customer 360 Audiences, a customer data platform for marketers to…

Salesforce Reimagines Sales With Enhanced Virtual Selling Suite

New Sales Cloud 360 innovations help sales teams shift to an all-digital experience and help businesses adapt their end-to-end sales processes Seven months into the COVID-19 pandemic, the nature of B2B buying and selling has changed, and companies are eager to re-accelerate growth. That's why Salesforce, the global leader in CRM, announced a new suite of technologies to empower sales teams to stand out from the pack and provide engaging and trusted buying experiences for customers. This year, every sales rep became a…

One Platform For Content In The Cloud: Box Makes It Easier To Work Securely From Anywhere, Any Device, And Any Application

Introduces Annotations for iPad, Deeper Integrations with Microsoft Teams, Workflow and Security Enhancements Box, Inc., a leader in cloud content management, announced new capabilities to help organizations support secure collaboration on their most important information. These announcements, which will be featured tomorrow at the first-ever BoxWorks Digital, will help customers bring content and business processes together in a single platform — reducing risk, improving collaboration, and making it easier than ever to get…

ringDNA Launches Guided Selling to Remove the Guesswork from Sales in the Remote Economy

Guided Selling uses AI to recommend next best actions for sales reps - including whom to contact, when and how to contact them, and what to say - transforming every rep into a top performer As all sales teams have migrated to a remote sales model, reps are now grappling with a host of new challenges while lacking the face-to-face training from managers and peers that once helped them succeed. To meet the needs of a changing sales workforce, ringDNA, the provider of award-winning sales enablement solutions, launched Guided…

Vonage And Xede Partner To Accelerate Digital Transformation

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Salesforce consulting partner Xede Consulting Group has chosen Vonage as its preferred partner for contact center opportunities. Leveraging Vonage Contact Center for Salesforce, Xede now has new capabilities to help their clients transform the way they connect and engage with their own customers. Marketing Technology News: Similarweb Adds New Chief Marketing and Technology Officers Xede specializes…

Alfresco Announces Availability of its Updated Content Connector for Salesforce

New content connector unifies search, facilitates collaboration and automates processes – increasing salespeople’s productivity anywhere Alfresco Software, an open source, content management platform and solutions provider, announced the immediate availability of its newest Alfresco Content Connector for Salesforce, a collaboration and integration tool that incorporates the powerful capabilities of Alfresco Content Services within salesforce.com. The connector provides unified search, more efficient collaboration and…

Simplus Partners With Vonage To Fuel Digital Acceleration For Enterprises

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Simplus, an industry leader in lead-to-cash implementations, has partnered with Vonage to provide its customers with communications APIs and contact center capabilities. With this partnership, Vonage APIs and the Vonage Contact Center for Salesforce solution will enable Simplus’ enterprise customers to create enhanced customer experiences while increasing efficiency through Simplus’ advisory,…

Salesforce Signs Definitive Agreement to Acquire Mobify

Salesforce has signed a definitive agreement to acquire Mobify. This is a natural extension of our multi-year partnership with Salesforce and an exciting milestone for our customers, partners, and employees. Mobify will provide Salesforce Commerce Cloud with a modern storefront solution that will allow brands to customize their commerce experiences faster and more frequently, deliver an enhanced shopping experience across any channel, and further increase conversion and revenue to drive success in the digital-first…