SMG

The integration of V-Person™ conversational AI technology with SMG’s digital experience offering helps brands increase conversion rates with real-time support Creative Virtual, a world leader in conversational AI for customer and…
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Service Management Group (SMG), an enterprise customer and employee experience management partner to more than 500 brands, has enhanced its digital experience offering with a dynamic assistance capability that leverages initial integrations…
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Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has been recognized as a Visionary in the Gartner Magic Quadrant for Voice of the Customer for the second…
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Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has expanded its partnership with conversation analytics leader CallMiner. The integration helps brands improve…
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Announces Appointments of Dylan Wright as Chief Operating Officer, Lyndsay Del Bello VP, Field Marketing, Brad Schlachter, VP Growth, Sarah Demske, Sr. Director, Performance Marketing, Michelle Egner, Sr. Director, Events Simpler Media…
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Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management programme with McColl’s Retail Group. The leading convenience…
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Service Management Group (SMG), a global customer, patient and employee experience management provider, and Voxpopme have announced a strategic partnership to help brands advance qualitative insights through the capture and analysis of…
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Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management program with European Wax Center. The personal care brand…
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Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has been named a Strong Performer by independent research firm Forrester in a new report: The Forrester Wave…
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Service Management Group (SMG), a global customer experience management, employee experience and brand research partner to more than 500 brands, has announced a new customer experience management (CEM) partnership with Casey’s General…
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Service Management Group (SMG), a global customer experience management, employee experience and brand research partner to more than 500 brands, has announced a new partnership with global beauty products retailer Sally Beauty. The iconic…
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Service Management Group (SMG), a global customer experience, employee engagement and brand research partner to more than 500 brands, is now making it easier, faster and more interesting for customer experience (CX) pros to analyze and…
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Pure Barre has engaged Service Management Group (SMG) to measure the customer experience of 500 studios across North America and capture feedback on more than 4,000 instructors. In partnership with SMG, Pure Barre will capture…
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