Browsing Tag

Social Customer Care

Nuvi Launches Engage 3.0: Social Customer Care for Enterprise

Nuvi, the Social Customer Experience (CX) company, announces the release of their new social customer care software: Engage 3.0. As an Enterprise customer service solution, Nuvi Engage streamlines social media customer engagement across platforms, increasing customer satisfaction, growth, and loyalty. Enterprise customer service teams receive thousands or more social messages, comments, and mentions every day. This sheer amount of customer engagements just on social media is unmanageable. Yet, a study by Forrester found…