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Sprinklr

Sprinklr Named a Leader in Prestigious Social Listening Platforms

Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, announced its leadership position in the Forrester Research, Inc. November 2020 report, The Forrester Wave: Social Listening Platforms, Q4 2020. Sprinklr was previously also named the only leader in The Forrester Wave: Social Suites, Q4 2019 report. According to the 2020 report: “Sprinklr leverages the power of its social suite to bring social listening to life. Diverging from other vendors in this evaluation, this New York-based vendor…

Announcing Sprinklr’s Fall Product Release: 400+ New Features to Boost Productivity

Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, announced its Fall ‘20 release, available globally with 400+ new innovations to help businesses connect with customers across digital channels. Building on the innovations Sprinklr announced this Summer and Winter, the company is continuing to double down on new capabilities that help brands boost productivity, increase revenue, reduce costs, mitigate risk, and most importantly – deliver real value to customers. Here are the Fall ‘20 top…

Sprinklr Partners with Mediaocean to Integrate the Social Ad Buying Experience

Integration Brings Sprinklr’s Modern Advertising Together With Mediaocean’s Ad Management Platform to Automate Planning, Buying, and Measurement of Social Media Advertising Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, and Mediaocean, the mission-critical platform for omnichannel advertising, announced a partnership to help global agencies automate the planning, buying, and measurement of social media advertising. This partnership integrates Sprinklr Modern Advertising with…

Sprinklr Supports L’Oréal’s Customer Care Transformation Across 36 Brands

Sprinklr Will Help the World’s Largest Cosmetics Company Achieve Its Global Mission of Bringing Beauty to All People by Responding to 100% of Customer Inquiries Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, announced that it is supporting L’Oréal, the world’s largest cosmetics company, by providing an easy way for customers to get the personalized answers they need about any product, on any social media or messaging channel. L’Oréal is leveraging Sprinklr Modern Care, Modern…

Sprinklr Joins Adobe Exchange Partner Program to Help Marketers Manage Paid, Owned and Earned Campaigns Across Modern Channels

Adobe Experience Cloud customers can now use Sprinklr’s data to understand the business impact of campaigns across social media and messaging channels Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, is now a partner in the Adobe Exchange partner program, which recognizes a select group of innovative solutions that are critical to the success of Adobe customers. The global collaboration includes integrations with the following Adobe Experience Cloud applications: Adobe Analytics, Adobe…

Oracle and Sprinklr Help Organizations Enhance Marketing and Customer Service

New integrations between Oracle Cloud CX and Sprinklr help marketing and customer service professionals make every customer interaction matter Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, announced a new integration with Oracle Fusion Cloud Customer Experience (CX) that will help organizations deliver personalized and connected experiences for customers. The new integrations help marketers reach audiences on social media and other messaging channels at any point in the customer…

Sprinklr Raises $200 Million at $2.7 Billion Valuation

Investment by Hellman & Friedman follows record financial year and strong growth in the wake of COVID-19 Sprinklr has also secured an additional $150 million in convertible securities from Sixth Street As consumers are more connected and empowered because of the shift to social and messaging channels, Customer Experience Management (CXM) has become vital to the digital transformation of large enterprises Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, announced that it has…

Sprinklr Adds Advanced AI to the World Health Organization’s Health Alert Service on Messenger From Facebook

WHO can now provide faster, verified responses to queries; helping more people protect themselves from COVID-19 Sprinklr, the world’s leading Customer Experience Management (CXM) platform, announced new Artificial Intelligence (AI) capabilities for the World Health Organization (WHO) Health Alert interactive service on Messenger. WHO is now able to use AI to automatically reply to commonly asked questions via Messenger, significantly increasing the speed of delivery and accuracy of crucial COVID-19 facts. Marketing…

CleverTap Names Abhishek Gupta as Chief Customer Officer

CleverTap, the leading AI-powered customer lifecycle, and user retention platform announced the appointment of Abhishek Gupta as Chief Customer Success Officer. Mr. Gupta brings over 18 years of SaaS and customer success experience which he will apply toward accelerating CleverTap’s momentum as a leading provider of customer engagement and retention solutions in the competitive mobile marketing technology landscape. "As a customer-first organization, investing in the growth of our customer success team is of paramount…

Announcing Sprinklr Community: Self-Service Support for Customer Care

Helps brands create a community directly on their website for customers to troubleshoot problems, ask questions, and share new ideas Sprinklr, the world’s leading Customer Experience Management platform (CXM), announced the launch of Sprinklr Community, a self-service, trusted online forum for a brand’s customers to ask questions, share ideas, and solve support issues. Brands can easily link a customer community on their website, and use this self-service space to reduce churn, decrease costs and unlock customer value…

Introducing Sprinklr Sandbox: Inspiring Limitless CXM Innovation Without the Risk

System administrators and IT teams can now can develop, build, and train new integrations and capabilities in an isolated environment Sprinklr, the world’s leading Customer Experience Management platform (CXM), introduced Sprinklr Sandbox, an isolated environment where organizations can experiment with new features and enhance business processes in Sprinklr without directly impacting customers or employees. Marketing Technology News: Alfresco Ranked a Leader in Independent Content Management Market Analysis The…

Sprinklr Announces Integration with Google’s Business Messages

Brands can transform customer care by routing phone calls to messaging conversations that agents can manage on Sprinklr’s unified platform  Sprinklr, the leading Customer Experience Management platform (CXM), announced its integration with Google’s Business Messages, making it even easier for brands to respond to messages from customers who find their business listing on Google. Mobile searchers simply message the brand directly from the listing, and brands can now capture, route, and resolve the message alongside…

Strategies for Marketers: Helping the Food Industry Transform Through COVID-19

Any food industry leader knows that success requires a generous helping of hard work, creativity, and consistency. Yet, as restaurants around the world feel the full weight of coronavirus-related slowdowns, every standard for success is changing. Processes need to be transformed and digital transformation needs to be accelerated because I think it’s safe to say that social distancing may impact the way we dine out for years to come. Restaurants have responded to restrictions brought on by COVID-19 as best as they can,…

The Prada Group Selects Sprinklr to Reach a New Generation of Luxury Customers Through Modern Channels

Global leader in luxury goods will create immersive brand experiences across social channels Sprinklr, the leading Customer Experience Management platform (CXM), today announced that the Prada Group, a global leader in the luxury goods industry, is using Sprinklr to enable its data-driven social advertising and engagement strategy. The Prada Group is enhancing collaboration across global agencies on Sprinklr’s AI-powered platform to increase return on ad spend, reach relevant audiences, and gain insight into effective…

TechBytes with Lauren Kiser, Senior Product Marketing Manager at Sprinklr

Hi, please tell us about your role and the team/technology at Sprinklr. I’m a Senior Product Marketing Manager at Sprinklr supporting our Modern Advertising Product. I work closely with our Product Managers to bring our products to market and the market to our products, both supporting our field teams and evangelizing the work our customers are doing. Sprinklr is a modern Customer Experience Management platform that enables Marketing, Advertising, Research, Care, and Engagement across more than 35 modern channels…

Sprinklr and TikTok Launch New Advertising Partnership

Sprinklr is the first enterprise software platform to support ad creation and management on TikTok Sprinklr, the leading Customer Experience Management platform (CXM), announced it is integrating with TikTok, becoming the first API partner to support in-feed video ads. This partnership allows advertisers to create and manage in-feed video ads on TikTok alongside ad campaigns on other social media channels all in Sprinklr. Today, Sprinklr is the most comprehensive platform for brands to optimize ad performance across…

Sprinklr Expands to Mexico and Central America

Local support helps companies like Tecnológico de Monterrey create memorable customer experiences  Sprinklr, the world’s first Unified Front Office for Modern Channels, announced it is expanding operations in Mexico and Central America with the hire of new employees based in Mexico City and a new strategic alliance with CX Team, a Mexico-based consulting firm specializing in customer experience management. Additionally, Sprinklr has opened its first office in Chicago to better serve Midwest clients such as McDonald’s and…

Sprinklr Acquires Nanigans’ Social Advertising Business

Surpassing $1.5 billion in annualized ad spend – creating the dominant advertising platform for social media Sprinklr, the world’s first Unified Front Office for Modern Channels, announced that it has acquired Nanigans’ social advertising business. Nanigans’ social advertising business is a perfect complement to what Sprinklr has been building for the past decade – one platform for customer experience management. With this transaction, Sprinklr is now the definitive powerhouse in performance and brand social…

Announcing Sprinklr’s Fall 2019 Release: Over 400 Features

We’re happy to announce the Sprinklr Fall 2019 Release, with over 400 new features across the five products that make up Sprinklr’s Unified Front Office: Modern Marketing, Modern Advertising, Modern Research, Modern Care, and Modern Engagement. Also Read: CMOs Asked for Voice Call Integration with CRM. Salesforce Delivers It with a Touch of AI. These improvements enhance the breadth and depth of Sprinklr’s complete platform for customer experience management with new features to help you increase revenue, reduce cost,…

Sprinklr Launches Live Chat for Fast, Personalized Customer Support

Enabling real-time conversations with customers while they’re on a brand’s website and mobile apps Sprinklr, the world’s first Unified Front Office for Modern Channels, announced Sprinklr Live Chat, a customer service capability that helps businesses provide immediate support to visitors on their website and mobile applications. Users can automatically assign incoming chats to available agents or enable chatbots with artificial intelligence that can answer standard queries. Sprinklr Live Chat is included as a standard…