Browsing Tag

Techsee

Techsee Announces Partnership With Salesforce for New Visual Remote Assistant Technology

Salesforce organizations can now deliver service from anywhere, keeping both employees and customers safe TechSee, a leader in intelligent visual assistance technology for customers, agents, and field technicians, announced a collaboration with Salesforce, the global CRM leader, to integrate intelligent visual assistance technology into Salesforce with Visual Remote Assistant, a real-time, interactive video support technology that can be deployed in Salesforce Service Cloud and Salesforce Field Service. Visual Remote…

TechSee Closes $30 Million Series C Investment Round

TechSee, the category leader in Intelligent Visual Assistance, announced it has raised $30 million in a Series C equity investment round. The round was co-led by OurCrowd, Salesforce Ventures, and TELUS Ventures with participation from Scale Venture Partners and Planven Entrepreneur Ventures. Founded in 2015, the Tel Aviv-based company has grown rapidly by reducing customer friction points for enterprises. Its Visual Assistance technology bridges the visual gap in customer service, allowing customers and technicians to…

TechSee Becomes Pega ISV Partner

Leading Visual Assistance provider joins exclusive partner program to deliver enterprise-grade remote support TechSee, a global leader in Visual Customer Assistance powered by AI and Augmented Reality, announced that it has joined the Pega Independent Software Vendor (ISV) Partner Program. The Pega ISV Partner Program extends clients' Pega investments with readily available, out-of-the-box solutions to further accelerate their time to market. Pega is the leader in cloud software for customer engagement and operational…

TechSee Wins TMC 2020 CRM Excellence Award

TechSee, the category leader in Intelligent Visual Assistance, has been recognized by TMC, winning a 21st Anniversary CRM Excellence Award presented by premier publication CUSTOMER magazine. The company was chosen on the basis of its product's ability to expand the customer relationship to become all-encompassing, transforming the entire enterprise and customer lifecycle. Across different touchpoints, departments, and service delivery modes, TechSee was able to demonstrate clear value to clients which have expanded their…

TechSee to Provide Free Access to Remote Visual Assistance Technology in European Countries Affected by COVID-19

The initiative aims to safeguard employees and customers by enabling effective remote assistance, reducing the need to dispatch field technicians and empowering customer service professionals to work from home TechSee, a global leader in remote video support solutions, announced that it has joined the global effort to mitigate the impact of the coronavirus pandemic by providing European organizations with free access to its Visual Assistance products for contact centers, enabling them to deliver uninterrupted service…

TechSee Survey: Customer Service Major Contributor to Churn

39 percent of consumers left for a competitor because of customer service interactions  TechSee, a global leader in visual customer assistance powered by AI and Augmented Reality, released the results of a wide-ranging survey examining the top reasons for customer churn. The data revealed that 39 percent of those who canceled a contract with a company over the past 24 months did so because of the level of customer service they received. And the problem appears to be endemic, with 61% of these customers canceling after an…

TechSee Launches Industry’s First Visual Automation Solution for Contact Centers

Computer vision AI technology enhances CX and reduces costs through intelligent agent decision support TechSee, a global leader in visual customer assistance powered by computer vision AI and augmented reality, introduced TechSee Smart, the world's first computer vision solution for contact centers. TechSee Smart addresses the challenges agents face when automation tools cannot perform complex tasks, helping businesses improve issue resolution efficiency, reduce costs, and improve customer experience. TechSee Smart…

TechSee Releases Results of Study on Visual Assistance’s Impact on Customer Service KPIs

Data collected from more than 220 call centers shows drastic cost reductions and enhanced customer experience TechSee, a global leader in Visual Customer Assistance powered by AI and augmented reality, released the results of an extensive data analysis it conducted to explore the impact of its technology on contact center and customer service KPIs. The report, which analyzed data from more than 70 clients, 220 contact centers and help desks and 30,000 agents, found that companies reduced truck rolls/technician dispatches…

TechSee Named a Gartner “Cool Vendor” for 2018

Techsee’s Technology Focuses on the Combination of Deep Learning Image Recognition and Augmented Reality Techsee, the leader in intelligent visual support has been selected as a “Cool Vendor” in Gartner’s May 2018 Cool Vendors in CRM Customer Support and Service Report. Techsee’s technology focuses on the combination of deep learning image recognition and augmented reality. This helps the enterprise deliver a fundamentally new way of providing technical support for customers within their neighborhood. Techsee…