Telecommunications

Amdocs, a leading provider of software and services to communications and media companies, has expanded its agreement with Globe Telecom, one of the Philippines’ largest telecommunications providers, to revolutionize its online retail experience. As the Philippines transitions to the new normal and overcomes COVID-19 challenges, Amdocs powered by, in3D-Tech - a 3D software development company - and Globe joined forces to experiment with an innovative form of engagement for Globe’s online users. The pilot offers a virtual…

Chubb announced the launch of Chubb Studio, a new global platform that will simplify and streamline the distribution of the company's insurance products through its partners' digital channels around the world. The platform enables Chubb's partners in retail, e-commerce, banking, fintech, airline, telecommunications and other industries to add digital insurance options to their own product and service offerings. Chubb Studio provides partner companies with digital access to Chubb's extensive range of consumer insurance…

Amdocs, a leading provider of software and services to communications and media companies, announced that Telefonica Vivo has extended its Amdocs partnership with the signing of a multi-year managed service extension agreement in support of VIVO NEXT postpaid and FTTH consumer business. In addition, Telefonica Vivo selected a next-generation data management solution based on Amdocs DataONE that will support Telefonica Vivo in its digital engagement with customers. Vivo is the leading telecommunications company in Brazil,…

Shortly after implementing Yext's revolutionary site search product, Yext Answers, the telecommunications company saw customers convert at a 51% higher rate compared to its legacy site search tool Yext, Inc., the Search Experience Cloud company, and Cox Communications, the largest private telecommunications company in the United States, announced their work to deliver customers official answers to their questions on the Cox website through Yext's innovative site search product, Yext Answers. Yext Answers uses…

Long-Time Canadian Media and Telecommunications Leader Joins Software Company Leading end-to-end e-commerce platform Vendasta is proud to name Neal Romanchych as new VP of Revenue. Romanchych is a seasoned media and telecommunication executive with three decades of experience. He joins Vendasta after nearly 14 years at 411.ca, a national Canadian directory and business solutions company, where he led as President and previously served as the Senior VP of Sales and Service. Marketing Technology News: Alfresco Ranked…

Evolving Systems, Inc., a leader in real-time digital engagement solutions and services and a key mobile data and digital services provider have announced two milestone achievements. First, the partnership between the two companies has now passed the fifteen year mark, an unusually long relationship in the rapidly changing telecommunications industry; and second, the operator’s subscriber base has reached 45 million customers. Evolving Systems has worked with the operator since its inception. Presently, the two are…

Nrby, the leading provider of location intelligence platforms that revolutionize how field service, operations, and customer service teams operate today announced the launch of Installation Checklists, a digitally-transformational product offering for cable and telecommunications field service teams. Execute your installations via a mobile device. Real time installation tracking and problem solving across multiple locations from home, in the field or at the office. Today, most installation…

Tech veteran Jesse Purewal will define and shape the experience management vision and strategy with organizations across these industries to drive business impact by leveraging the XM Platform Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced the appointment of tech industry expert Jesse Purewal, the new Chief Industry Advisor for the Technology, Media, and Telecommunications Industries team. Jesse is responsible for shaping the XM vision with…

IDnow joins an international working group of the European Telecommunications Standards Institute (ETSI) for the development of European standards for identity verification. As a leading provider of Identity Verification-as-a-Service solutions, IDnow will provide the Task Force with important insights into the European market. IDnow was selected by the European Telecommunications Standards Institute (ETSI) to participate in a new working group on Electronic Signatures and Infrastructures (ESI). As a member of the Special…

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Hyland, ZTE Corporation, 7.ai, Cloudflare, and TA Digital. Hyland Leverages Amazon Web Services to Offer Cloud Solutions in Japan to Support Growth Hyland, a leading content services provider with more than 16 years of experience in delivering secure cloud solutions, is expanding the footprint of its Hyland Cloud. Hyland will leverage Amazon Web Services (AWS) to host Hyland Cloud…

The Novel Coronavirus – COVID-19 - is making headlines around the world. Businesses are cautiously being advised to review Business Continuity Plans (BCP) in the event the global virus outbreak is upgraded to a pandemic. Specialists have advised that citizens may have to self-isolate to contain the virus. Some estimates suggest that up to 1 in 5 people “could be off sick” in the event a pandemic is declared. According to the Center for Disease Control and the World Health Organization (WHO), Coronavirus belongs to the…

Unveils Global Mobile Edge Cloud strategy for accelerating 5G monetization Google Cloud announced a comprehensive new strategy to help telecommunications companies digitally transform. Google Cloud's strategy focuses on three key business outcomes for telecommunications companies: monetizing 5G as a business services platform, engaging customers with data-driven experiences, and improving operational efficiency across telecom core systems. "Rapid technology advancements are impacting the telecommunications industry,…

One of the most important factors in gaining new customers is what others think of us. Most consumers, before buying a product or hiring a service, will read the opinions and reviews of the other users. Unfortunately, although our business is the best in the world, what always appears is the so-called trolls and negative reviews. Let's see how we should handle them. What is a troll? In the language of the Internet, a troll characterizes a message, a debate or a person whose objective is to generate controversy. It…

Alliance Focused on Helping Businesses Thrive in Era of Widespread Digital Transformation J.D. Power, the global leader in data analytics and consumer intelligence, announced it has formed an alliance with Centric Digital, a leader in digital intelligence, to jointly develop a range of new customer experience measurement and digital intelligence solutions. The collaboration was formed to address the growing challenges businesses face addressing digital transformation. Together, J.D. Power and Centric Digital will…

Fortune 500 Brands Select Invoca to Drive Revenue from Connecting Digital Marketing and Inbound Phone Calls Invoca, an AI-powered call tracking and analytics company, announced impressive business growth as more enterprise marketers uncover a new source of revenue from connecting digital marketing and inbound phone calls. In the second half of 2018, Invoca grew ACV (annual contract value) by 115% relative to the same period in 2017. And the company drove especially strong traction in the enterprise segment of the…