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TELUS International

Majority of Americans Feel Less Connected to Their Company Culture While Working Remotely

New survey from TELUS International reveals that corporate learning and development programs are important to over three-quarters of Americans and nearly all (90%) agree that a leader can be great regardless of their working model. TELUS International, a leading global customer experience and digital solutions provider, today announced the results of its survey of U.S. employees’ sentiment toward remote working during the COVID-19 pandemic. According to the survey of 1,000 Americans working during the pandemic, a majority…

TELUS International Named a ‘Leader’ and ‘Star Performer’ in the Everest Group PEAK Matrix

TELUS International, a leading provider of customer experience (CX) and digital IT solutions for global and disruptive brands, has been named a ‘Leader’ and ‘Star Performer’ by leading global research and advisory firm Everest Group in its 2020 Customer Experience Management (CXM) – Service Provider Landscape with Services PEAK Matrix® Assessment. This is the second consecutive year the company has achieved both statuses. Marketing Technology News: Zendesk Commended by Frost & Sullivan for Its Customer-focused Sales…

TELUS Corporation Completes Acquisition of Competence Call Center through TELUS International

Merger adds significant scale, growth and diversity to TELUS International  TELUS Corporation and its global arm, TELUS International - a customer experience innovator that designs, builds and delivers next-generation digital solutions for some of the world’s most established brands,  confirmed the close of their previously announced acquisition of Competence Call Center (CCC). TELUS International now holds a 100% interest in CCC. The merged company has an expanded portfolio of customer experience, digital…

The Power of Personalization: TELUS International Survey Finds Digital Native Gen Zers Lead Demand for Personalized Customer Experience

TELUS International, a customer experience (CX) innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands, announced today the results of a US study analyzing consumer interest in personalized customer service experiences. The survey, which was conducted online within the United States by The Harris Poll on behalf of TELUS International among over 2,000 U.S. adults, found that personalization is a key driver of purchasing decisions and brand loyalty for the…

A New TELUS International Study Reveals That Social Media May Give Brands a Second Chance to Make a First Impression with Millennials

62% of Millennials Would Likely Recommend a Brand That Has an Exceptional Social Media Presence, Even If They Were Not Initially Happy with Their Product or Service A new survey commissioned by TELUS International, a global customer experience innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands, and conducted online by The Harris Poll to over 2,000 US adults, found that 62% of millennials (ages 18-34) would likely recommend a brand that has an exceptional social media…