Browsing Tag

TTEC Holdings

TTEC Announces New EMEA CX Service for Volkswagen Group UK

New centre is set to transform customer experience and drive improved loyalty, retention and advocacy TTEC Holdings, Inc. a leading digital customer experience (CX) technology and services company for many of the world's most iconic and disruptive brands and government agencies, has announced its new CX service centre for Volkswagen Group UK, which includes the brands of Volkswagen, Audi, Škoda, SEAT and Volkswagen Commercial Vehicles, has gone live. Volkswagen Group UK's five-year digitalisation plan aims to transform…

TTEC Expands FedRAMP-Authorized Cloud Contact Center Solution With Pending IL4 Status and Best-in-Class WFO, CRM, AI Integration

Company further strengthens its direct and partner sales channels with its cloud contact center solution and pending IL4 authorization for federal, state, and local government TTEC Holdings, Inc., a global customer experience technology and services company focused on the design, implementation and delivery of transformative contact center solutions for many of the world's most iconic and disruptive brands and government agencies, today announced it has significantly strengthened its FedRAMP-authorized cloud contact…

Daily MarTech Roundup: Latest News, Insights, Funding and Updates

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from TTEC Holdings, Zendesk, Trulioo, Zoomd Technologies Ltd, and HotSwitch. TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Center TTEC Holdings, Inc., a leading digital customer experience technology and services company focused on the design, implementation and delivery of trans formative solutions for many of the world’s most…

TTEC Announces New Contract Win With Volkswagen Group UK and Opens a New Contact Centre in Leeds

TTEC Holdings, Inc. a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe's most iconic and disruptive brands, tannounced a new contract win with Volkswagen Group UK, which includes the Audi, ŠKODA, SEAT, Volkswagen Passenger Cars and Volkswagen Commercial Vehicles brands, along with a new contact centre in Leeds to expand UK operations in TTEC's European network. The deal is part of Volkswagen Group UK's…

TTEC Names Jonathan Lerner as President, TTEC Digital

CX Industry Expert Will Accelerate Growth Through the Expansion of Ttec Digital's Cloud-Based Technology Portfolio TTEC Holdings, Inc., a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands, today welcomed Jonathan Lerner as President of TTEC Digital. In this executive leadership role, Mr. Lerner will drive accelerated growth through the expansion of TTEC Digital's…

TTEC to Celebrate Grand Opening of Newest Humanify Customer Engagement Center in Oklahoma City

TTEC Grand Opening to Welcome Community Leaders, Clients and Company Brand Ambassadors TTEC Holdings, Inc., a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands, announced it will host the Grand Opening and ribbon cutting of its newest center on Thursday, Nov. 14 and welcomes the community to join in the celebration. "TTEC is proud to be a part of Oklahoma…

Cisco Contact Center and TTEC Expand Their Strategic Partnership with New Enterprise Cloud Offering

Together the Partnership Will Drive Digital Transformation and Accelerate the Move to the Cloud for Large Enterprises and Government Agencies TTEC Holdings, Inc. and Cisco Systems, Inc. announced a strategic partnership wherein TTEC Digital will become the first authorized reseller of Webex Contact Center Enterprise. This new Cisco offering will deliver an enterprise-grade CCaaS solution, at their unmatched standards for highly secure global scale and reach. The expanded partnership enables large enterprises and…

TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises

TTEC Holdings, Inc., a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands, and LivePerson, Inc., a global leader in conversational commerce solutions, announced a strategic partnership to redefine the customer experience with digital engagement, messaging, and AI-driven automation. The TTEC-LivePerson partnership brings together two customer experience pioneers to help…

TTEC to Debut AI-Enabled Associate Assist Solution at Customer Contact Week (CCW) 2019

Company to Showcase AI Solutions Within the TTEC Experience - Booth #724 at CCW, June 24-27, in Las Vegas TTEC Holdings, Inc., a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands, will be showcasing Associate Assist and other innovative technology solutions for AI-enhanced training, omnichannel interactions and journey orchestration during Customer…

TTEC Introduces Top Five Customer Experience Tools for 2019

Energize Your Customer Engagement with Key Insights and Emerging Trends from CX Experts Around the Globe TTEC Holdings, Inc., a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands, has compiled the company's top CX insights, ideas and trends to help companies kickstart their customer engagement in 2019. Marketing Technology News: Zoho Launches Next Generation of Office…

TTEC Establishes Customer Experience Operations in Greece, Extends European Footprint to Provide Regional Expertise

250 New Customer Care and Omnichannel Interaction Management Associate Positions Soon Available to Support Local Economy TTEC Holdings, Inc., a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands, announce that it has established operations in Athens, Greece, as part of the company's growth activities in the European region. The company will hire up to 250 customer…