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TTEC

TTEC Names Cloud CX Technology Innovator Sean Erickson as Global Head of TTEC Engage

Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform TTEC Holdings, Inc., a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of…

TTEC Announces Worldwide Availability of Virtual Contact Center Solutions

New offering enables brands and government agencies to deploy contact center operations from anywhere TTEC Holdings, Inc., a leading digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands and government agencies, has today announced the availability of virtual contact center solutions in the Asia Pacific and European regions. TTEC's at-home solutions combines the quality…

TTEC Named a Top 25 Employer Partner for Remote Work in 2020 by Virtual Vocations

Company is named #13 on the inaugural list of work-from-home employers TTEC Holdings, Inc., a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands, announced that it ranked #13 on Virtual Vocations' annual list of the Top 25 Employer Partners for Remote Work in 2020. Marketing Technology News: Finding it Extremely Hard to Attract Audience to Your Blogs? Answer,…

T-NOW, a New Offering from TTEC, Provides COVID-19 Business and Government Continuity and Resiliency Solutions for CX Leaders

Combines Speed and Scale to Confront Coronavirus Challenges in Days--Not Weeks TTEC Holdings, Inc., a leading digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands has announced the availability of T-NOW, an enhanced suite of customer service and technology solutions that makes CX continuity possible in days—not weeks. As the world has responded to government mandates and…

TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Center

Two industry leaders combine to deliver customer success at scale TTEC Holdings, Inc., a leading digital customer experience technology and services company focused on the design, implementation and delivery of trans formative solutions for many of the world's most iconic and disruptive brands, announced a strategic partnership with Pegasystems, Inc., the software company empowering digital transformation at the world's leading enterprises. This partnership will empower clients with industry-leading digital transformation…

Daily MarTech Roundup: Latest News, Insights, Funding and Updates

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from TTEC Holdings, Inc., Infosys, Mediasite, Dun & Bradstreet, and Bond Brand Loyalty. TTEC Announces Acquisition of Serendebyte TTEC Holdings, Inc., a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, announced that it has…

TTEC Announces Second Quarter 2019 Financial Results

Operating Income was $22.9 Million or 5.8 Percent of Revenue ($25.4 Million or 6.5 Percent Non-GAAP) TTEC Holdings, Inc., a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands, announced financial results for the second quarter ended June 30, 2019. "We had a standout first half of the year on a number of fronts," commented Ken Tuchman, chairman and chief…

TTEC Announces Global Launch of Humanify Insights Platform

Company Brings Together Machine Learning and Advanced Analytics to Deliver Meaningful Insights Used to Predict Customer Behavior, Detect Emerging Trends, and Identify Next Best Action, Enhancing CX TTEC Holdings, Inc., a leading global customer experience technology and services provider focused on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands, announced the formal launch of its innovative analytics solution, Humanify Insights Platform.…

Account Based Go-to-Market Gets a New Friend Through FIEE: Fit + Intent + Engage + Execute

TTEC, Bombora, EverString and Terminus to Introduce Innovative B2B Sales Approach at SiriusDecisions Summit TTEC, a leading global technology and services provider focused exclusively on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands, today introduced a groundbreaking B2B sales approach for driving account-based go-to-market with partners Bombora, EverString and Terminus. The companies will share details around their integrated…

CX Leader TTEC Wins Nine Stevie Awards for Customer Experience Excellence

Receives Gold for Contact Center or Customer Service Outsourcing Provider of the Year in the Sales and Customer Service Category TTEC, a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most prestigious and innovative brands was recently recognized for customer service excellence, earning a total of nine Stevie Awards during the 12th annual Stevie Awards for Sales and Customer Service program. The company received awards spanning a…

Customer Experience Pioneer and Leader TTEC Launches New Look to Complement New Name

TTEC Holdings, Inc. a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most prestigious and innovative brands recently unveiled its new brand identity. Architected through a partnership with the company's in-house agency and Seattle based design firm, AVO, the new brand blends high tech sophistication with the personality of the human touch to reinforce TTEC's mission of bringing humanity to the customer experience. Also Read: …

Customer Experience Pioneer TeleTech Announces Name Change to TTEC

Along with a Change in the Company Name, TTEC Also Launched New Brand in Europe TeleTech Holdings, Inc., a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most prestigious and innovative brands announced that it has changed its name to TTEC (pronounced T-tec). With this new name, the company is affirming that it has successfully evolved to become an end-to-end strategic business partner in the design and delivery of…