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Unbabel

Three Realities of AI as We Approach 2020

Deep Learning technology has enabled a democratization of AI: it used to be that you needed a team of people to describe AI’s features and it was a long process, with another team of qualified PhDs required to deploy algorithms. But nowadays, we have Ph.D. students doing internships where they produce really valuable and viable production-ready results. There are also resources such as TensorFlow, an open-source Machine Learning library that anyone can play around with, as well as hundreds of AI-focused online courses and…

Unbabel Presents Demo of Multilingual Voice Messaging at Interspeech 2019

Unbabel Discusses the Future of Its Ultimate Demo of Human-Verified Translations for Voice Instant Messaging at the World’s Largest Conference in Speech Processing Unbabel presents its new demo of Human-Verified Translations for Voice Instant Messaging at the 20th Annual Conference of the International Speech Communication Association INTERSPEECH 2019, held in Graz, Austria, from September 15-19, 2019. Interspeech is the world‘s largest and most comprehensive conference on the science and technology of spoken language…

New Global Report Reveals 9 in 10 Companies See ‘Self-Service’ as the Future for Customers

A new survey has shown that 88% of companies believe ‘self-service’ will be the fastest growing channel in customer service by 2021. The State of Native Customer Experience Report, revealed at Unbabel’s Customer Centric Conference 2019, details the opinions of senior executives surveyed at global companies (including several Fortune 500 organizations), regarding their worldwide multilingual customer support operations across the technology, retail, travel, finance, business services and entertainment sectors. The…

MarTech Interview with Dr. Vasco Pedro, CEO, Unbabel

"Educate the people in your company about AI and use specific use cases that show benefits, whether that’s an increase in productivity or the time-saving in your day-to-day job." Tell us about your role and journey into Marketing and Customer Service Technology. What inspired you to start Unbabel? Five years ago, on a surfing trip, my co-founders and I discussed the AI dilemma, Technology had made this huge promise to solve machine translation but was still very far away from realizing that goal. The question we wanted to…

Good Bot, Bad Bot: How Machine Learning Is Fighting Fake News

Chatbots are probably low on the list of weapons that we might think of when it comes to helping newsrooms, journalists and the general public combat fake news. Especially over the last couple of years, everything from political elections to debates on social issues has almost certainly been affected by countless AI-armed ‘bots’. It’s AI used for ill, spreading a blanket of disinformation that simply by weight of numbers has an effect on public consciousness. But now, the power of AI, in general, can and should be…

Change.org Scales to Support Petitions in 28 Languages with Unbabel

With More Than 375 Million Users Spanning 196 Countries, Change.Org Is the World’s Largest Platform for Social Change. as Such, the Start-Up Services a Massive Multilingual User Base. the Customer Service Team, Which Is Comprised of Just 15 People, Deploys Unbabel’s AI-Powered, Human-Refined Translation Solution to Meet These Growing Demands. Change.org's stated mission is to "empower people everywhere to create the change they want to see," and over the past two years the fastest-growing social change platform on the…

Unbabel and Intercom Partner to Provide Multilingual Messaging

Unbabel Builds Intercom App to Offer Multilingual Chat for Customer Service in up to 28 Different Languages, Servicing a Growing List of Companies Including Monese and Perkbox Enterprise Translation-as-a-Service provider Unbabel announced the release of its Unbabel Chat app to Intercom’s App Store. Intercom, a customer messaging platform that helps businesses accelerate growth through better customer relationships, announced the launch of its App Store earlier this year. Today the App Store features more than 130 apps…

Unbabel Unveils New Integration, Removing Language Barriers in Zendesk Chat

Leading AI Scaleup and Translation-As-A-Service Specialist Extends Integration Capability with Customer Service Platform Zendesk Unbabel, the Translation-as-a-Service provider that blends Neural Machine Translation with a global crowd of human linguists to break down language barriers between enterprises and their customers, has announced the extension of its integration with Zendesk, one of the world’s leading customer service and engagement platforms. Zendesk customers will now be able to experience Unbabel Chat for…