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Uniphore

Uniphore Acquires Emotion Research Lab and Adds Video AI Capabilities to Its Innovation Portfolio

Pioneering company delivers advanced capabilities to significantly augment and enhance video-based communications while expanding Uniphore’s market opportunities Uniphore, an early leader in Conversational Service Automation (CSA), announced the acquisition of Emotion Research Lab, a cutting-edge video and emotion AI company. Emotion Research Lab is a leading software developer that uses AI and machine learning, to identify emotion and engagement levels in real-time over video-based interactions. When combined with…

Uniphore Ushers in a New Phase of Rapid Growth and Expands Executive Leadership Team with New CFO

Global Conversational Service Automation company adds new talent in preparation for its next phases of global expansion Uniphore, an early leader in Conversational Service Automation (CSA), today announced that it has hired Stéphane Berthier as its Chief Financial Officer (CFO). Berthier brings considerable experience across global finance and business and will be able to leverage his breadth and depth to effectively manage Uniphore’s growth and strong global demand. As Uniphore’s CFO, Berthier will lead the finance…

TechBytes With Ritesh Idnani, President Of Business Process Services, Tech Mahindra

About Me Please tell us about the role you handle and how you arrived at TechMahindra I’ve been working in technology and technology-enabled business services for over two decades across IT services, BPO, SaaS/ BPaaS, outsourced product development, engineering research and development, and automation/ cognitive computing businesses. Prior to Tech Mahindra, I’ve held various senior executive leadership roles at large tech-focused organizations. At Tech Mahindra, I drive our business process services organization, digital…

Study: COVID Reshapes Traditional Customer Service

Uniphore, an early leader in Conversational Service Automation (CSA), announced results from its latest COVID-era survey that underscores how challenges facing customer service centers are resulting in increased consumer frustration and missed opportunities for brands to build trust and loyalty. The report also shows consumer acceptance for new technology that can help call center agents and better serve the immediate needs of the customer. Marketing Technology News: Unity and Snap Inc. Partner to Extend Ad and Tech Reach…

Uniphore and Tech Mahindra Announce Partnership

Uniphore, an early leader in Conversational Service Automation (CSA), announced that it has entered into a multi-year, multi-million dollar strategic agreement with Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions to expand its global reach and drive IT innovation in the contact center as the industry adapts to an increasingly digitalized and remote work-friendly environment. As part of the agreement, Tech Mahindra and Uniphore will offer joint…

Firstsource Partners with Uniphore to Deliver Exceptional Customer Experience Leveraging their AI and Automation Technology

Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, today announced a strategic partnership with Uniphore, the global leader in Conversational Service Automation (CSA), to utilize its platform as an important component to Firstsource’s Digitally Empowered Contact Center (DECC). The agreement centers on both Firstsource and Uniphore bringing together global expertise, deep domain experience, and cutting-edge technology to deliver enhanced…

Uniphore’s Conversational Service Automation Platform to be Leveraged for WNS’ EXPIRIUS

Uniphore, an early leader in Conversational Service Automation, announced that it will be providing its advanced conversational service automation platform to WNS, a leading Business Process Management (BPM) company, for its recently-launched digital CX Solution, EXPIRIUS. “WNS’ global expertise and their new CX solution, combined with our AI and Automation-driven technology platform can truly transform the industry.” WNS will leverage Uniphore’s AI and automation capabilities to offer unique digital Customer…

Uniphore Expands Executive Leadership Team Given Rapid Growth and Strong Future Outlook

High-growth startup announces new CPO, CBO as conversational service automation continues gaining momentum Uniphore, an early market leader in the Conversational Service Automation (CSA) space, announced the hiring of a new chief product officer and chief business officer to its executive leadership roster amid a year of rapid growth as it continues to execute on its global strategy. The announcement comes after Uniphore announced a $51 million Series C funding haul last August and on the heels of a recently inked…

Uniphore Named in the 2020 Gartner Cool Vendors in CRM Customer Service and Support Report

Seven years after being recognized as a Cool Vendor in Human-Machine Interfaces1, Gartner revisits Uniphore and writes about “Where are they Now” Uniphore, an early conversation service automation category leader, today announced that Gartner has written up additional information on the company within the “Where Are They Now?” section of the 2020 Cool Vendors in CRM Customer Service and Support2 report. Gartner states in the report, “This research does not constitute an exhaustive list of vendors in any given technology…

Sitel Group, Uniphore Partner to Transform the Customer Experience Industry Through AI and Automation

Advanced technology from Uniphore combined with decades of exceptional customer service know-how from Sitel Group will deliver new CX capabilities for global brands Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and Sitel Group, a leading global customer experience (CX) management provider that delivers more than 3.5 million customer experiences every day, announced they have partnered to combine Sitel Group’s breadth of industry experience and customer-centric approach with…