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Upstream Works

Upstream Works Enhances Assist Knowledge Management Solution for Optimized CX

Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces feature enhancements to their Upstream Works Assist knowledge management solution for enterprises, enabling richer customer engagements, greater efficiency and more consistent service. Marketing Technology News:¬†GetAccept Secures $20 Million in Series B Funding Upstream Works delivers enhanced omnichannel customer experience solutions with an intuitive desktop, seamless integrations, and rich data insights. Upstream Works Assist…

Upstream Works and ZOOM International Announce Cisco Solution Partnership

Delivering Best-In-Class Customer Experiences for Smarter, Next-Gen Cisco Contact Centers Upstream Works Software Ltd. and ZOOM International, both providers of Omnichannel Contact Center solutions, announced a new partnership to provide best-in-class customer experience (CX) solutions and power next-gen Cisco contact centers. The two companies will be showing their joint solutions at the Cisco Live Collaboration Partner Village, 10-14 June, in Orlando, Florida. Together, the companies make it easier and faster to deploy…