Verint

Linda Crawford and Reid French Bring Significant Cloud and Operational Experience Verint®, The Customer Engagement Company™, today announced its newly elected board of directors, following the conclusion of its annual meeting of stockholders on June 17. The elected board includes nine directors two of whom are new members, Linda Crawford and Reid French, technology industry veterans with extensive cloud and operational experience. Marketing Technology News: Measuring Productivity across Sales and…

Fuze Contact Center with Verint Workforce Management enhances integrations to streamline contact center scheduling and forecasting' Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced a new partnership with Verint® (NASDAQ: VRNT), The Customer Engagement Company™, to provide global enterprises with a seamless communications and collaboration experience through integrated cloud workforce management and contact center solutions. Fuze Contact Center customers will now…

The Evaluation is Based on Ability to Execute and Completeness of Vision Verint®, The Customer Engagement Company™, today announced that it has once again been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management (WEM).* Marketing Technology News: Best Practices to Avoid Advertising on Fake News “Leaders provide functionally broad and deep WEM solutions that can be deployed and supported globally. Their software is suitable for enterprises of…

Verint Systems Inc. , in connection with the completion of the previously announced investment from funds advised by Apax Partners, announced the completion of several enhancements to its capital structure (collectively “Capital Structure Transactions”). Marketing Technology News: Samba TV and 605 Partner To Create An Unparalleled Omniscreen Addressable TV Footprint The closing of the second tranche under the two-tranche investment agreement with funds advised by Apax Partners signed in December 2019 with a…

Verint , The Customer Engagement Company™, announced today that its Customer Engagement Cloud Platform™ has been recognized as a leader by multiple industry sources* that honor excellence in a range of categories—from customer engagement cloud, workforce optimization and knowledge management to voice self-service and text analytics. Marketing Technology News: IAB and PwC Outlook 2021 Report Urges Digital Ecosystem to Reset Consumer Value Exchange The honors are: 2021 Stevie Awards for Sales and Customer Service: …

Cited for Innovative AI Capabilities, Open Integrations and Customer Satisfaction Verint IVA Receives Perfect Scores for Features and Technology, Integration and Scalability Verint, the Customer Engagement Company ™, today announced that multiple industry research evaluations have named its Intelligent Virtual Assistant (IVA) solution a market leader. Opus Research named Verint a leader for perfect Features and Technology, and Integration and Scalability criteria scores in its 2021 Decision Makers’ Guide to Enterprise…

A Troubling Engagement Capacity Gap Has Emerged, and 82 Percent Believe Challenges to Manage Customer Engagement Will Only Increase This Year On the heels of massive digital disruption and now, a year into the global pandemic, only 50 percent of business leaders say they are well prepared to support customer engagement priorities moving forward, and 82 percent say the challenges of managing customer engagement will only increase in 2021. What’s more, only 54 percent of leaders consider their organizations well prepared to…

Customer Engagement Cloud Platform Connects Work, Data and Experiences Across the Enterprise Verint Systems Inc., the Customer Engagement Company, announced that it has completed the spin-off of Cognyte Software Ltd. The milestone marks the start of Verint’s journey as a pure-play customer engagement vendor with an exclusive focus and extensive resources – including over 4,500 professionals worldwide – dedicated to helping organizations provide boundless customer engagement. Cognyte will begin “regular way” trading on…

New Partnership offers 8x8 Contact Center Customers Integration with Verint Monet and Verint Enterprise Verint Systems Inc., The Customer Engagement Company™, and 8x8, Inc., a leading integrated cloud communications platform provider, announced a partnership to bring integrated cloud workforce management applications and cloud contact center to mid-market and enterprise businesses worldwide. “As a retail organization, we rely heavily on accurate real-time data,” said Martin Sessa, Director, Global Infrastructure &…

Frost & Sullivan Ranks Verint First in APAC Market Share for Cloud and On-Premises Workforce Management, Quality Monitoring, and Analytics; Firm Names Verint Contact Centre Optimization Solution of the Year Verint Systems Inc., The Customer Engagement Company, announced that it has once again been confirmed as the leading Contact Centre Workforce Management (WFM), Quality Monitoring (QM) and Analytics vendor in the APAC region, according to a recent APAC market share report from Frost & Sullivan. In addition, the…

Industry’s First Offering Specifically Designed to Help Create an Enterprise-wide Interaction Data Hub Open Cloud Architecture and Usage-based Pricing Model Make the Solution Ideal for Enterprise IT Organizations and System Integrators Verint Systems Inc., The Customer Engagement Company, launched its Engagement Data Management (EDM) solution, part of the Verint Cloud Platform. Verint EDM™ is the first solution to enable organizations to gain a uniform and cohesive view of interaction data across the organization’s many…

Seamless Integration in the Cloud Combines Branch Workforce Management and TimeTrade’s Powerful Online Scheduling to Improve Productivity and Operational Efficiency Verint Systems Inc., The Customer Engagement Company, announced an integration of its Cloud branch workforce management solution, CloudCords™, with TimeTrade Scheduler to streamline online appointment scheduling in retail banking. TimeTrade Systems, Inc. is a leading provider of online intelligent appointment scheduling software. Verint Branch Workforce…

Organizations Gain Newfound Visibility into Customer Journeys to Speed Issue Resolution and Improve Business Outcomes Verint Systems Inc., The Customer Engagement Company, announced the addition of Digital Behavior Analytics to its Experience Cloud solution, creating a deep, insightful, and comprehensive view of digital customer interactions. The new solution captures and tracks millions of clicks, gestures, taps, and other actions so organizations can see and analyze how customers navigate digital properties, automate how…

Company Recognized for Largest Global Customer Base and Greatest Increase in Number of Customers Verint Systems Inc., The Customer Engagement Company, announced its AI and analytics solutions achieved the highest customer rating for overall vendor satisfaction and top customer satisfaction scores on 25 vendor, product capability and product effectiveness criteria surveyed in DMG Consulting LLC’s new 2020 Interaction Analytics Product and Market Report*. In addition, Verint represents the largest market share by number of…

Recognition Highlights Verint’s Customer Experience Program and its Cloud Customer Engagement Solutions, Also Being Deployed to Navigate and Thrive in the Current Crisis Verint Systems Inc., The Customer Engagement Company, announced that it has been named a winner of the 2020 Stevie Awards. The company was recognized as one of the few winners chosen from thousands of submissions in the "Best Customer Engagement Initiative" and the "Sales or Customer Service Solutions Technology Partner of the Year" categories.* The…

Verint Intelligent Virtual Assistant Also Receives Highest Satisfaction Ratings for Product and Natural Language Understanding Verint Systems Inc., The Customer Engagement Company, announced it received highly satisfied scores from customers in product satisfaction, implementation and overall vendor satisfaction in DMG Consulting LLC’s new 2020/2021 Intelligent Virtual Agent Product and Market Report*. Marketing Technology News: Weyland Tech Engages The Benchmark Company to Explore Strategic Alternatives Customers ranked…

Digital and Online Banks Lead the Verint Experience Index, Earning Top CSAT and NPS Scores, in the Midst of Physical Distancing, Financial Upheaval Consumer banking behaviors have changed radically as a result of the COVID-19 pandemic. The findings of new research announced by Verint Systems Inc., The Customer Engagement Company, show which banks have maintained and even improved customer satisfaction during a time of market disruption. Marketing Technology News: Leading Contextual Advertising Company Media.net Joins IAB…

Governments Looking for Effective Quarantine Management to Keep Citizens Healthy, Ease Travel Restrictions and Reopen the Economy Verint Systems Inc., announced today that its cyber intelligence solutions are being deployed to help organizations manage COVID-19 challenges. Faced with unprecedented challenges posed by COVID-19, government agencies are turning to data mining technology for effective quarantine management. Verint has substantial experience helping organizations leverage data to address the operational…

Addresses Urgent Needs to Improve Workforce Visibility, Compliance and Productivity Verint Systems Inc., The Customer Engagement Company, announced multiple support programs that can be quickly deployed to address work-from-home (WFH) COVID-19 challenges and help businesses improve their visibility, compliance and productivity. “With an overwhelming shift to work-from-home, organizations focused initially on IT and communication infrastructure for their remote employees,” says Verint’s CEO, Dan Bodner. “They are now…

Verint Systems Inc., The Customer Engagement Company, announced it is providing a Covid-19 rapid response effort to complement its Interaction Analytics solution for organizations needing immediate and ongoing insight into Covid-19 impacts on customers and employees now mostly working from home. “This is a challenging time for everyone--employees, businesses and citizens” “This is a challenging time for everyone--employees, businesses and citizens,” says Verint’s Nancy Treaster, SVP and general manager, strategic…