Verint

Seamlessly Surfacing Customer Experience Data to Automate the Process of Predicting and Acting on Experience Drivers Marketers and customer experience practitioners recognize the value of streamlined access to insights to drive exceptional experiences that are personalized and predictive. Now the partnership* between Verint Systems Inc., The Customer Engagement Company, and Adobe will support more personalized customer journeys by combining experience data from the Verint Experience Cloud along with data from the…

Verint Systems Inc., The Customer Engagement Company, in partnership with Inspiro Relia, Inc. (Inspiro), have optimised the quality of RCBC Bankard’s call centre operations with the implementation of Verint’s innovative voice biometrics solution*, part of its Identity Authentication and Fraud Detection (IAFD) offering. The combination gives the organization high-level expertise and automated technology to help reduce costs and improve the overall customer experience. RCBC Bankard Services Corporation, the credit card arm…

In our hyperconnected world, threat intelligence is crucial to our ability to better detect and prevent cyberattacks. This is the purpose of The Cyberthreat Handbook produced by Thales and Verint to provide insights into the most significant groups of cyberattackers through detailed rating cards Powered by the cutting-edge technologies and products of Thales and Verint, the two companies are pleased to present The Cyberthreat Handbook, a report of unprecedented scope designed to provide a classification and basis for…

2019 Award Recognizes Verint’s Leadership in Bringing Proactive Compliance Solutions to Market Verint Systems Inc., The Customer Engagement Company, announced that its Financial Compliance offering has been named the Best Vendor Solution for Managing Conduct Risk in the 2019 RegTech Insight Awards. The awards recognize both new and well-established providers who are finding innovative solutions to regulatory challenges in the global financial industry. Marketing Technology News: Opiniion Raises $1.5 Million Series…

Conversation Analysis System Determines Precisely How Companies Can Best Leverage AI and Accelerate Automation Return on Investment Verint Systems Inc., The Customer Engagement Company, announced the launch of AI Blueprint, a patent-protected conversation analysis system that identifies intelligent virtual assistant (IVA) use cases and accelerates automation. AI Blueprint unlocks the power of conversational data and returns specific insights for achieving an organization’s unique business goals. The system then delivers a…

Verint Systems Inc., The Customer Engagement Company, announced that Verint has been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management(WEM) report. “We believe Gartner’s recognition of our market strengths validates what we hear from customers and the market at-large. In fact, our unified and automated approach to employee engagement continues to gain traction with our customers.” Gartner indicates that WEM Magic Quadrant Leaders “provide functionally…

Jen Snell VP, Product Marketing, Verint Enterprises find more value from their AI/ML investments if they seek to align these endeavors to specific business goals from the very beginning. In this context, we spoke to Jen Snell, VP, Product Marketing, Verint, to understand who owns the results delivered and leveraged from machine learning platforms and to what extent are these learning ‘supervised.’Tell us about your role at Verint and the team/technology you handle. I am the VP, Product Marketing at Verint…

"As we look to AI-implementation, marketers need to understand their role as a nexus of these various data points and adjust accordingly." Tell us about your role and how you got here? What galvanized you to join a marketing technology company? In my role as SVP of global marketing, I lead the more traditional marketing functions, but also get to step outside the box as executive sponsor for our customer experience program. Sales enablement is also part of our team, which is outside the realm of most typical marketing…

New Report Helps Those Organizations Understand What Criteria They Should Consider When Evaluating Prospective Enterprise Intelligent Assistants Solutions  Nuance, a leader in conversational AI innovation, announced it has been awarded the highest combined rating of Intelligent Assistant (IA) and bot vendors for the second consecutive year in Opus Research’s "Decision Makers' Guide to Enterprise Intelligent Assistants.” Read More: TomTom Mapping Data to Power End-to-End Analytics Platform Opus Research on Enterprise…

Verint Systems Inc., the customer engagement company, announced new customer self-service capabilities, including intelligent virtual assistants (IVAs) and enterprise chatbots powered by an open, modular Artificial Intelligence (AI) engine. Verint is a recognized leader and innovator with a broad portfolio of self-service solutions, including IVAs, voice self-service (interactive voice response), web self-service and customer communities, all powered by knowledge management to drive consistent experiences across channels.…