virtual assistants

Haptik's Conversational IVR solution leverages the company's core AI platform to power virtual agents to naturally interact with customers via voice The solution has been built in partnership with Audiocodes, one of the world's leading voice gateway contact center providers This solution will reduce customer support call wait times and help businesses create better overall customer experience at scale Jio Haptik Technologies Limited, one of the world's largest conversational AI companies and a subsidiary of Reliance Jio…

The companies’ combined solution enables dealerships to leverage their existing XRM investment and achieve 100% lead coverage to drive revenue without increasing headcount Conversica, Inc., the leader in Intelligent Virtual Assistants (IVAs) helping organizations attract, acquire and grow customers at scale, announced a reseller agreement with Affinitiv, a leading provider of data-driven marketing and software solutions to the automotive market. Through this agreement, Affinitiv is tightly integrating Conversica Intelligent…

TapClassifieds announces a beta launch of Chatter, a new website chat solution that provides businesses with accuracy, speed, and informative engagement to their website visitors. With Chatter, shoppers communicate with the business directly on the website or start a conversation over SMS, all routing to the dealership's CRM for attribution. Chatter extends the TapClassifieds ChatHub customer engagement solution suite that includes a web app for the business to manage all shopper communication and CarBo - the that…

Nuance Communications, Inc. and Rakuten Mobile, Inc. announced a strategic partnership to add Nuance Intelligent Engagement AI Services to the Rakuten Communications Platform (RCP). As a result, RCP becomes the first-ever mobile communications, cloud-native, and virtualized platform to have Nuance Conversational and Engagement AI services built-in. Through the Nuance-Rakuten Mobile partnership, RCP will now offer Rakuten Group companies the ability to leverage: Conversational AI Services: cloud-native software with…

Speakeasy AI, the world’s first and only provider of Speech-to-Intent based solutions, formally announced its partnership with Quiq, the industry-leading business messaging company. The partnership will allow Speakeasy AI to intelligently deliver Quiq’s business messaging solutions within voice channels. Speakeasy AI & Quiq customers will be able to leverage conversational AI to shift conversations to messaging within IVRs while providing AI-infused intelligent routing to live agents across platforms like SMS, Apple…

A historic first-of-its-kind joint venture partnership developed to amplify Black voices, celebrate Black creators and invest in the Black community, with culturally relevant content across a variety of genres iHeartMedia, the No. 1 commercial podcast publisher globally according to Podtrac, and Charlamagne Tha God, one of the most influential and authoritative voices in media, announced a historic joint venture partnership to launch The Black Effect Podcast Network. “Blackness has an immediate, culture shifting effect…

On the heels of Series D funding, Peter Maloney and Mark Jancola Join Conversica’s Leadership Team Bringing a Wealth of Experience in Growth Stage Companies Conversica, Inc., the leader in Intelligent Virtual Assistants (IVAs) helping organizations attract, acquire and grow customers at scale, announced the appointments of Peter Maloney as Chief Financial Officer (CFO) and Mark Jancola as Chief Technology Officer (CTO) and Vice President, Engineering. Due to businesses now operating predominantly in an online or digital…

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from Brainshark (Sales Enablement), Conversica (Virtual Assistants), Terminus (Account-based marketing), Dailymotion (Video), and dunnhumby (Customer Data Platform). Brainshark’s Enhanced Readiness Scorecards Deepen the Connection Between Sales Enablement and Performance Brainshark, Inc., the leading platform for data-driven sales enablement and readiness, announced exciting…

Growth Equity Round Led by Hollyport Capital Brings Total Amount Raised to $89 Million Conversica, Inc., the leader in Intelligent Virtual Assistants (IVAs) helping organizations attract, acquire and grow customers at scale, announced it has raised a $20 million Series D funding round led by Hollyport Capital, an existing investor of Kennet Partners, Conversica’s lead Private Equity investor. This growth equity round brings Conversica’s total amount of institutional capital raised to $89 million since the company first…

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Microsoft (Intelligent Assistants), HubSpot (CRM), NovelVox (Customer Experience), Lucidworks (Chatbots), and LinkedIn (Video). Microsoft Family Safety App Rolls out iOS and Android Preview Versions Technology is making life easy for everyone, as social distancing monitoring norms tighten for good. From various apps to track mobility to linking your mobile banking apps for essential…

Smart Answers on Lucidworks Fusion Uses Deep Learning to Understand Natural Language Questions and Provide Users with Immediate and Contextual Answers Lucidworks, leader in AI-powered search, announces Smart Answers on Lucidworks Fusion. Smart Answers enhances the intelligence of chatbots and virtual assistants by using deep learning to understand natural language questions and quickly return the right answers. Customers and employees can now locate critical insights to help them move to their next best action, avoiding…

Receives Top Assessments for Market Adoption, Portfolio MIX, Implementation, Maintenance and Support, and Breadth of Services. IPsoft, the largest independent leader in Enterprise AI, announced that it has been positioned as Leader in a new report from Everest Group, “Intelligent Virtual Agents – Technology Vendor Landscape with Products PEAK Matrix Assessment 2020.” Everest Group assessed 16 Intelligent Virtual Agent (IVA) vendors across multiple categories, placing high marks to Amelia, IPsoft’s Digital Employee.…

The analysis of a large volume of data is already an indispensable part of the decision-making process for any business, regardless of its volume. Big data is used to resolve routine problems, such as improving the conversion rate or to achieve customer loyalty for an eCommerce business. But did you know that you can also use it to predict situations before they occur? This is the added value of predictive analytics, the use of big data to anticipate user behaviour based on historical data and act accordingly to optimise…

DRUID, a company specialized in developing intelligent virtual assistants (chatbots) for enterprise companies, has announced a strategic technology partnership with Vonage, a global business cloud communications leader that provides API solutions for messaging, chat, social media, video and voice apps. Through this partnership, DRUID's AI powered virtual assistants will be able to chat and respond through WhatsApp. The partnership between DRUID and Vonage was made possible due to the increasing demand for intelligent…

Growth financing further expedites global expansion of industry-first, enterprise-grade conversational AI technology Kore.ai, the leading conversational AI platform provider, announced it has secured growth capital from Vistara Capital Partners. This funding will support Kore.ai’s continued advancement of the conversational AI technology for the enterprise sector and also accelerate its global growth initiatives. Kore.ai offers an all-in-one conversational AI platform (as-a-service) that allows enterprises to build…

Artificial Solutions, the leading specialist in enterprise-strength conversational AI, announced the general availability of Teneo Developers, a portal created to help developers frustrated by the lack of capability and intelligent design in the general chatbot marketplace. "The majority of conversational AI development tools don't cut it in the real world," says Lawrence Flynn, CEO of Artificial Solutions. "You can build a bot to perform simple 'slot filling' tasks, but more complex dialogs will need to be built from…

Sales teams have traditionally relied on old school methods like pen and paper and end-of-the-week feedback sessions to document client visits and report important insights to managers. However, the digital era is changing the way people work and what they most value: time. According to a recent report on what millennials in the tech sector want from an employer, over 45% of respondents expect  digitization and connectivity will set the pace with more people opting for flexible working hours and workplace structures. In…

Oded Karev VP, Head of Advanced Process Automation, NICE Customer experience is now a key factor in any omnichannel engagement. The rise of Artificial Intelligence and Machine Learning has also led to the growth and proliferation of virtual assistants or chatbots. Brands are now leveraging chatbots for a variety of purposes, especially to provide customers with a seamless experience.  We spoke to Oded Karev, Head of Advanced  Process Automation at NICE, to understand the nuances of this trend.Tell us about your role at…

Wysdom.AI to Deliver Global Businesses a Full Stack AI-Based Virtual Assistant Solutions Wysdom.AI, announced recently at the Mobile World Congress that it has joined the Microsoft Partner Network and will deliver its enterprise-focused cognitive care solution across the globe. "Joining the Microsoft Partner Network has allowed us to reach a global audience much faster than we would have alone. Our joint clients have the benefit of both Wysdom.AI and Microsoft technologies and our combined teams to deploy the…