Voci Technologies

Medallia, Inc., the global leader in experience management, announced it has completed the acquisition of the speech-to-text platform, Voci Technologies. Marketing Technology News: New Data From Kustomer Reinforces The Critical Role Of Customer Service During The COVID-19 Crisis Companies are now engaging with customers by phone more than any other channel and these interactions are a gold mine of untapped insights. Adding call center feedback to Medallia’s powerful experience management platform can power exceptional…

AI real-time speech to text platform delivers powerful insights to drive contact center optimization and better understood customer experiences at enterprise scale Medallia, Inc., the global leader in experience management today announced they entered into a definitive agreement to acquire Voci Technologies, the real-time speech to text platform. “Our whole company is delighted to be joining forces with experience management leader Medallia. We are thrilled that Voci’s powerful speech to text capabilities will become…

Coney’s Strategic, Executive, Operational Expertise Will Help Take Voci to the Next Level Voci Technologies, a leading speech analytics platform provider, announced that it has hired industry veteran Michael Coney as its COO. Coney, who will be responsible for marketing, sales, customer support and operations, joins the company after its recent successful Series B funding round and a year of rapid growth. “Michael Coney is an invaluable addition to the management team, bringing the strategic, executive and operational…