Voice Intelligence

Fraudsters were able to pass security questions better than customers who only passed knowledge based authentication questions 46 percent of the time in a call center case study Pindrop, a global leader in voice technology, released its…
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Growth capital financing to support innovations in AI, accessibility, and customer experience Dialpad Inc., the industry leader in AI-powered cloud communications and collaboration, announced $170 million in funding. The amount raised and…
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Dialpad adds unlimited domestic voice calling and SMS capabilities to its comprehensive suite of unified communications and contact center solutions Dialpad Inc., the industry leader in AI-powered communication and collaboration, today…
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Dialpad puts user experience first by expanding platform unification and broadening the application of Voice Intelligence Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced enhancements to its…
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Quadrant Knowledge Solutions announced that it has named Dialpad as a 2021 technology leader in the SPARK Matrix analysis of the Contact Center as a Service (CCaaS) market. The Quadrant Knowledge Solutions SPARK Matrix™ includes a detailed…
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Partnership with leading channel partner in Ireland enables Dialpad to tap into business communications market experiencing massive growth Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced its…
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Dialpad recognized for exceptional innovation of TruCaaS Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced that TMC, a global, integrated media company, and its TMC Labs product…
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Auraya, a voice intelligence company, announces today the release of EVA Forensics, its fraud detection and prevention capability for cloud-based, on-premise and SaaS solutions. Under the new name, EVA Forensics is the third generation…
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Powerful artificial intelligence technology from Kare Knowledgeware to enable new self-service, automated engagement and augmented agents in Dialpad Contact Center Dialpad Inc., the industry leader in AI-powered communication and…
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Dialpad’s India-based research and development team leans heavily on its own cloud technology and TruCaaS approach to collaborate with remote colleagues, deliver Dialpad Meetings Dialpad Inc., the industry leader in AI-powered…
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Dialpad unified communications drives a 90% improvement in answer rate and enables CareRev to better serve its healthcare professionals and clients during COVID-19 pandemic Dialpad Inc., the industry leader in AI-powered communication and…
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Dialpad supports leading law firms as the need for flexible, reliable technology grows Dialpad Inc., the industry leader in AI-powered communication and collaboration, has been a key contributor in keeping various law firms operational…
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Financial veteran to serve as chairperson of Audit Committee Dialpad, Inc., the industry leader in AI-powered communication and collaboration, announced the appointment of Lisa Banks to its Board of Directors. Ms. Banks will chair the…
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Dialpad plans to grow the India software engineering team by up to 70% over the next 12 months to focus heavily on research and development Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced its…
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Dialpad recognized for exceptional innovation and commitment to TruCaas Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced today that TMC, a global, integrated media company, has…
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Tenfold announced it has launched Tenfold NextGen CTI for Service Cloud Voice on Salesforce AppExchange, empowering customers to leverage Tenfold's leading IPaaS (Integration-Platform-as-a-Service) to connect enterprise telephony including…
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Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced its India team expansion to support an increased focus on research and development. Dialpad is committed to driving the future of work with hybrid…
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Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced its platform integration with Microsoft Teams, a leading solution for team collaboration and engagement. Dialpad for Microsoft Teams is a…
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Dialpad honored for exceptional innovation Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced today that TMC, a global, integrated media company helping clients build communities in…
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Cloud communications leader expands Australia team to manage regional growth Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced plans to expand its presence in Australia by…
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