Browsing Tag

VoiceBase

VoiceBase Enables PCI Redaction for Freshworks

Freshworks uses VoiceBase to automate PCI Redaction to protect its customers’ sensitive data and enable quality customer experience VoiceBase, the leading AI-powered voice analytics provider, announced, Freshworks Inc., the customer and employee engagement software company is using VoiceBase to further enhance and protect the privacy of sensitive customer billing information. By redacting audio recordings through the VoiceBase stack of services, Freshworks is now able to automatically redact sensitive customer data and…

Turning Voice Data into Sales Insights: Everything you Want to Know about the VoiceBase and ThoughtSpot Partnership

VoiceBase, the leading AI-Powered Voice Analytics company, announced a strategic partnership with ThoughtSpot, the leading Search & AI-Driven Analytics platform, to revolutionize how enterprises gain faster insights from their voice data through innovative search capabilities. A Huge Market for AI for Video, Audio, Vibration, Text, Emotion and Other Content Analytics Voice Analytics has been empowering frontline workers in contact centers and organizations for years, but 86% of businesses report that they need better…

VoiceBase Helps Avantive Solutions Build Stronger Brands and Improve Customer Experience by Better Understanding Customer and Agent Behavior

Advanced speech analytics platform powers top agent modeling for work-at-home agents to increase campaign performance and revenue VoiceBase, the leading AI-driven voice analytics company, today announced that it has partnered with Avantive Solutions’ global contact center business, to help their clients automatically identify overall agent performance to increase the effectiveness of sales and retention campaigns while providing the best customer experience. “Being able to pinpoint the exact timing and specific verbiage…

VoiceBase and Tableau Software Partner to Modernize How Speech Analytics Data is Consumed by the Enterprise

VoiceBase, the leading open architecture solution for AI-powered speech analytics, announced a strategic partnership with Tableau Software, the leading visual analytics platform, to transform how enterprises make broad use of speech analytics data. Through this partnership Tableau customers can now lead a digital transformation initiative to extend the benefits of speech analytics beyond the contact center to every department by leveraging VoiceBase's deep learning speech technology, powerful query language, and predictive…