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Yoav Degani

Voicesense Wins Excellence in Customer Service’s Technology of the Year Award

Company's Voice-Based Predictive Analytics Technology Acknowledged for Enabling Call Centers to Accurately Forecast Behavioral Tendencies and Provide Personalized Customer Service  Voicesense, an innovative provider of voice-based predictive analytics solutions, announced that the company has won the Excellence in Customer Service Award in the category for the Technology of the Year. Voicesense has won this award for its voice-based predictive analytics technology that enables call centers to accurately forecast…

Interview with Yoav Degani, Founder and CEO, VoiceSense

"Being able to analyze every customer interaction, profile the customer’s behavioral tendencies, predict their future consumer activity, recommend a line of action and doing all that automatically in real-time is a good example of how enterprises can benefit from artificial intelligence."Tell us a little bit about your role at VoiceSense. What lead you to found a speech analytics firm? Prior to founding VoiceSense, I spent many years working in the defense and intelligence industries. During this time, I gained extensive…