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Zendesk Relate 2020

Sitel Group Sponsors Zendesk Relate 2020

The customer experience leader to also host theater session on March 3 Sitel Group, one of the largest customer experience (CX) management companies in the world, announced its Gold Sponsorship for Relate 2020, Zendesk Inc.'s annual global user conference to be held in Miami, March 3-5, 2020. "We are proud to continue working with Zendesk by sponsoring this event in Miami - home of our very own HQ," said Martin Wilkinson-Brown, Chief Marketing Officer at Sitel Group. "Like Zendesk, Sitel Group is dedicated to…

The 4 Most Important Ways Software Impacts Your Customer Experience

Customers may not be interested in your customer experience software – but your company absolutely should be. When done right, a simple and sophisticated customer experience platform is a key tool for creating loyalty. For companies, it means being able to seamlessly communicate with customers across the channels they want – including email, chat, text, phone, and social media. For customers, it fosters a sense of trust that they can reach you the way they want. And since less than 30% of companies offer social messaging,…

Zendesk Relate 2020: Come Join The Most CX-y Show on the Planet!

Knowing how past events hosted by Zendesk have played out, it’s not too hard to imagine that Zendesk Relate 2020 is one of the most-awaited Customer Experience (CX) events to kick off in 2020! Two reasons why we say so--- First, Relate is Zendesk’s global user conference spanning three days from 3 March to 5 March. Apart from the usual confab on trends in CX and CRM technologies, we have a whole track on certifications and a deep dive into the nitty-gritties of CX to look forward to. Second, the venue is South…